Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Tierra Boyd

Cleveland

Summary

Compassionate Home Health Aide with extensive experience at Little Diamonds, skilled in personal hygiene assistance and emotional support. Proven ability to enhance client well-being through attentive care and effective communication. Recognized for maintaining a safe environment and managing medication schedules, ensuring compliance with health standards while fostering independence and dignity.

Overview

9
9
years of professional experience

Work History

HHA/ Little Diamonds

Home Health Aid
06.2023 - 09.2023
  • Provided personal care support for clients, ensuring comfort and dignity during daily activities.
  • Assisted clients with mobility and exercise routines, promoting physical health and independence.
  • Managed medication schedules, ensuring timely administration and adherence to treatment plans.
  • Developed trusting relationships with clients, enhancing emotional well-being through companionship and communication.
  • Maintained accurate documentation of client interactions and health changes, ensuring compliance with regulatory standards.
  • Maintained a clean and safe living environment for patients, reducing the risk of accidents or infections.
  • Assisted patients with personal hygiene tasks such as bathing, grooming, and dressing, promoting dignity and selfconfidence.
  • Improved patient comfort by providing compassionate and attentive care in various daily activities.
  • Managed household chores such as laundry, meal preparation, and light cleaning, allowing clients to focus on their health and wellbeing.
  • Prevented bedsores in immobile clients by regularly repositioning them and ensuring proper skin care was administered.
  • Boosted patient morale with a positive attitude, effective communication, and active listening skills to address concerns and validate emotions.
  • Followed nutritional plans to prepare optimal meals.

House Keeper

Hyatt Hotels Corp
08.2022 - 06.2023
  • Supervised daily cleaning operations, ensuring adherence to safety and sanitation standards.
  • Trained new staff on cleaning techniques and proper use of equipment.
  • Developed efficient cleaning schedules to optimize workflow and reduce downtime.
  • Conducted regular inspections to maintain quality control across all housekeeping areas.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Dusted picture frames and wall hangings with cloth.
  • Delivered personalized room settings for VIP guests, contributing to enhanced guest experiences and positive feedback.
  • Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.
  • Changed bed linens and collected soiled linens for cleaning.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Handled requests for extra linens, toiletries and other supplies.
  • Promoted healthy indoor environment by using hypoallergenic cleaning products in rooms and common areas.

Manager

Marco's Pizza
06.2019 - 06.2022
  • Streamlined operational workflows to enhance team productivity and efficiency.
  • Implemented training programs for new staff, fostering skill development and teamwork.
  • Coordinated scheduling and resource allocation to optimize project timelines.
  • Led cross-functional meetings to align departmental goals and objectives.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Improved safety procedures to create safe working conditions for workers.
  • Mentored junior team members, promoting knowledge sharing and best practices.
  • Controlled costs to keep business operating within budget and increase profits.

Room Attendant

The Ritz-Carlton Hotel Company
03.2021 - 05.2021
  • Streamlined room cleaning processes to enhance guest satisfaction and operational efficiency.
  • Trained new staff on cleaning protocols and safety standards to ensure consistency in service quality.
  • Conducted thorough inspections of guest rooms, identifying maintenance needs and reporting issues promptly.
  • Maintained inventory of cleaning supplies, ensuring availability while minimizing waste and costs.
  • Developed checklists for room inspections that enhanced compliance with hotel cleanliness standards and policies.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
  • Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
  • Inspected guest rooms to replenish soap, paper towels and toiletries.
  • Checked appliances in guest rooms to determine good working order.
  • Responded to guest requests for assistance, toiletries, and personal care items.

Cook

Golden Corral Buffet and Grill
07.2020 - 09.2020
  • Prepared and cooked menu items according to recipe specifications, ensuring consistency and quality.
  • Managed inventory levels, minimizing waste while maintaining necessary stock for daily operations.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Collaborated with front-of-house team to ensure timely service during peak hours.

Team Member

Marco's Pizza
07.2017 - 11.2018
  • Assisted team in maintaining high standards of cleanliness and organization in work areas.
  • Executed daily operational tasks efficiently to support overall team productivity.
  • Collaborated with colleagues to streamline processes and enhance workflow consistency.
  • Participated in training sessions to improve product knowledge and service delivery.
  • Adapted quickly to changing priorities, ensuring timely completion of assigned responsibilities.
  • Learned all required tasks quickly to maximize performance.
  • Developed strong cooperative relationships with coworkers and managers.
  • Addressed and resolved customer complaints in polite and professional manner.

Assembly Line Worker

US Cotton
03.2015 - 06.2016
  • Operated assembly line machinery to ensure smooth production flow.
  • Conducted quality checks to maintain product standards and reduce defects.
  • Collaborated with team members to optimize workflow and improve efficiency.
  • Assisted in training new employees on safety protocols and equipment usage.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.

Education

Science, English

Maple Heights High School
Maple Heights, OH
06-2015

Skills

  • Laundry services
  • Bathing assistance
  • Meal preparation
  • Errands running
  • Housekeeping tasks
  • Personal hygiene assistance
  • Dressing and grooming
  • Toileting support
  • Emotional support
  • Home safety assessments
  • Skin care and wound care
  • First aid and CPR
  • Seizure response protocols

Languages

English
Full Professional

Interests

  • I like working with my hands and fixing things
  • Music
  • I enjoy helping others and giving back to the community
  • Gardening
  • Cooking
  • Baking
  • Running
  • Dance

Timeline

HHA/ Little Diamonds

Home Health Aid
06.2023 - 09.2023

House Keeper

Hyatt Hotels Corp
08.2022 - 06.2023

Room Attendant

The Ritz-Carlton Hotel Company
03.2021 - 05.2021

Cook

Golden Corral Buffet and Grill
07.2020 - 09.2020

Manager

Marco's Pizza
06.2019 - 06.2022

Team Member

Marco's Pizza
07.2017 - 11.2018

Assembly Line Worker

US Cotton
03.2015 - 06.2016

Science, English

Maple Heights High School

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