Tierra BrANTLEY
Chicago,IL
Summary
Enthusiastic Account Specialist eager to develop company business by providing top-notch customer service and sales support. Ready to offering 2 years' experience in the Small Commercial industry to new position at Aon.
Overview
6
6
years of professional experience
Work History
Account Specialist
Aon
09.2023 - Current
- Maintains effective and productive relationships with clients.
- Perform necessary activities to support Account Executive/Broker team with initiating, marketing and processing of renewals, processing client invoices, requesting auto IDs, assisting with surplus lines processes, resolving account discrepancies in cooperation with PASC, initiating endorsement requests and processing other client requests and account servicing functions
- Ensure system of record (Bridge & Broker Desktop) is accurate and current to ensure outputs and client deliverables will be produced according to guidelines and policy detail.
Apprentice
Aon
08.2021 - 08.2023
- Prioritized and accomplished multiple tasks within established timeframes.
- Prepared worksite by setting up required tools and supplies.
- Supported team with demolition, framing and drywall installation and finishing, applying best practices.
- Developed keen eye for detail and commitment to producing quality craftsmanship.
- Learned wide range of simple and complex techniques from on-the-job training.
- Honed strong communication, problem-solving and organizational skills while completing tasks and working with team.
Residential Counselor
LYDIA Home Association
07.2022 - 11.2022
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Taught children to organize toys, wash hands, and share by leading by example.
- Prepared healthy, age-appropriate snacks and meals.
- Communicated positively with children and guardians.
- Played games, worked on puzzles, and read books to young children.
- Reassured children when upset providing emotional support and stability.
- Supported residents in coping with emotions and fears through one-on-one sessions.
- Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support.
- Monitored and documented client progress toward meeting goals and objectives.
- Provided crisis management and intervention during emergency situations.
Babysitter
SweetPea's Daycare
01.2021 - 08.2021
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Prepared healthy, age-appropriate snacks and meals.
- Communicated positively with children and guardians.
- Played games, worked on puzzles, and read books to young children.
Mail Handler Assistant
United States Post Office
09.2020 - 01.2021
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Used automated mail processing equipment to sort and collate mail.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Proved successful working within tight deadlines and a fast-paced environment.
- Inspected mail for damages and took appropriate action to deliver in good condition.
- Labeled, weighed and processed mail and packages for efficient distribution.
Shopper
Amazon
01.2020 - 07.2020
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Worked productively with customers to meet order requirements and service expectations.
Cashier
Jewels Osco
04.2018 - 12.2019
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate of Arts - Management And Marketing
Harold Washington College
Chicago, IL08.2023
No Degree - Accounting
Fisk University
Nashville, TN05.2020
High School Diploma -
North Lawndale College Prep
Chicago, IL06.2016
Skills
- Advertising strategies
- Communication (written & verbally)
- Reliable
- Time management
- Leadership
- Documentation skill
- Cash Handling
- Problem-solving
- Customer relationship development
Languages
English
Timeline
Account Specialist
Aon
09.2023 - Current
Residential Counselor
LYDIA Home Association
07.2022 - 11.2022
Apprentice
Aon
08.2021 - 08.2023
Babysitter
SweetPea's Daycare
01.2021 - 08.2021
Mail Handler Assistant
United States Post Office
09.2020 - 01.2021
Shopper
Amazon
01.2020 - 07.2020
Cashier
Jewels Osco
04.2018 - 12.2019
Associate of Arts - Management And Marketing
Harold Washington College
No Degree - Accounting
Fisk University
High School Diploma -
North Lawndale College Prep
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