Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tierra Brantley

Chicago,IL

Summary

Motivated and detailed-oriented professional with a strong background in customer service and administrative support. Adept in communication, documentation, and multi-system workflows. Currently seeking new opportunities to contribute to a dynamic organization, develop new skills, and grow within a professional environment.

Overview

6
6
years of professional experience

Work History

Account Specialist

Aon
08.2023 - 08.2024
  • Maintained productive client relationships and responded promptly to service inquiries
  • Maintained accurate records in Salesforce, Bridge, and Broker Desktop
  • Supported Brokers in processing renewals, endorsements, auto IDs, and client documentation

Apprentice

Aon
08.2021 - 08.2023
  • Proficiency in Word, Excel, and PowerPoint
  • Learned a wide range of simple and complex techniques from on-the-job training
  • Schedule appointments
  • File organizing
  • Answer calls
  • Update existing data
  • Data processing
  • Honed strong communication, problem-solving and organizational skills while completing tasks and working with a team.

Residential Counselor

LYDIA Home Association
07.2022 - 11.2022
  • Provided emotional and behavioral support to residents
  • Managed crisis intervention when needed, and support care plans
  • Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing
  • Monitored and documented client progress toward meeting goals and objectives

Babysitter

SweetPea's Daycare
01.2021 - 08.2021
  • Created safe and engaging environment for children
  • Played games, worked on puzzles, and read books to young children
  • Maintained a clean and organized environment
  • Created a fun and educational atmosphere

Mail Handler Assistant

United States Post Office
09.2020 - 01.2021
  • Handled, sorted, and processed mail and packages efficiently
  • Maintained accuracy and reliability, in a high-paced environment
  • Improved mail processing by sorting and organizing incoming mail according to specific codes

Shopper

Amazon
01.2020 - 07.2020
  • Fulfilled orders promptly with a focus on quality and accuracy
  • Managed delivery schedules and route efficiency
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pickup.

Cashier

Jewels Osco
04.2018 - 12.2019
  • Greeted customers entering store and responded to customers needs
  • Operated cash register for cash, check, and credit card transactions with excel accuracy levels
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty
  • Enhanced customer satisfaction

Education

Associate of Applied Science - Management/Marketing

Harold Washington College
Chicago, IL
08.2023

No Degree - Accounting

Fisk University
Nashville, TN
05.2018

High School Diploma -

North Lawndale College Prep
Chicago, IL
06.2016

Skills

  • Attention to details
  • Communication (written & verbally)
  • Reliable
  • Time management
  • Leadership
  • Documentation skill
  • Cash handling
  • Problem-solving
  • Customer relationship development
  • Word/Excel/PowerPoint skills

Languages

  • English

Timeline

Account Specialist

Aon
08.2023 - 08.2024

Residential Counselor

LYDIA Home Association
07.2022 - 11.2022

Apprentice

Aon
08.2021 - 08.2023

Babysitter

SweetPea's Daycare
01.2021 - 08.2021

Mail Handler Assistant

United States Post Office
09.2020 - 01.2021

Shopper

Amazon
01.2020 - 07.2020

Cashier

Jewels Osco
04.2018 - 12.2019

No Degree - Accounting

Fisk University

Associate of Applied Science - Management/Marketing

Harold Washington College

High School Diploma -

North Lawndale College Prep

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