Tierra Broaden
Montgomery,AL
Summary
- Hi, My name is Tierra. I'm exploring employment for full/part time positions. I'm an upbeat individual with several years of customer service experience. I enjoy assisting others as well as resolving issues and meeting expectations. I'm looking to work in a comfortable friendly fast pace environment. I live for nice work settings!
Overview
7
7
years of professional experience
Work History
Team Member (PART TIME)
At Home
Montgomery, AL
09.2023 - Current
- Top priority, keep store area nice and clean, ensuring customer safety throughout the entire store.
- Restock items as needed to designated areas. Conditioning shelves.
- Interior design.
- Meeting weekly goal of bringing new customers in to Perks rewards program. (3-5) new customers.
- Ready to process payments and collect cash payment for order totals.
- Collaborated with other team members and managers to ensure prompt resolution of escalated issues and improved overall service quality.
- Proactively identified potential problems or areas of improvement within the support process, contributing to better customer experiences.
Account Manager, Account Services
MRO DBA Medicopy Services Inc.
Nashville, TN
08.2019 - Current
- Conduct quality screenings on incoming PHI requests to protect information on requests
- Verify Patient information using key identifiers
- Answer phone calls for status checks and billing inquiries
- Medical Billing/Site coding
- Process Subpoenas
- Interpret and apply HIPPA rules to release of protected information requests
- Returned 06/22 to Account Services
- Renaming and distributing files to correct account manager incoming request folder.
Customer Service Representative
FleetCor
Nashville, TN
04.2022 - 06.2022
- Analyzed and escalated concerns, issues and grievances to designated department for investigation and response
- Recommended products to customers, thoroughly explaining details
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies
- Resolved concerns with products or services to help with retention and drive sales.
Response Associate
AGERO
Clarksville, TN
07.2017 - 08.2019
- Rebound to inbound contacts phone, chat and SMS from customers/clients
- Dispatch emergency services to appropriate provider
- Promoted to Network Management in 2018
- (Provider Coordinator/Advocate Group)
- Handle customers inquiries both telephonically and by email
- Route calls to the appropriate source.
Education
Associates Of Business Admin. (ABA) - Business of Applied Science (BAS)
Nashville State Community College
Clarksville, TNSkills
- Tierrasantinna@gmailcom
- FB: Tierra Broaden
- Your Customer Care Advocate
- Data Entry
- Skilled Multi-Tasker
- Efficient Detailed-Oriented
- Proficient Typing 40 WPM
- Excellent Communication
Profile
Tierra Broaden, Montgomery, AL, 36117
Timeline
Team Member (PART TIME)
At Home
09.2023 - Current
Customer Service Representative
FleetCor
04.2022 - 06.2022
Account Manager, Account Services
MRO DBA Medicopy Services Inc.
08.2019 - Current
Response Associate
AGERO
07.2017 - 08.2019
Associates Of Business Admin. (ABA) - Business of Applied Science (BAS)
Nashville State Community College