Tierra Cabasag-Lopes
Kapolei,HI
Summary
Seeking challenging career opportunities where I can grow and enhance my skill abilities, while contributing to the company's growth and success.
A dedicated and adaptable individual with a proactive attitude and strong work ethic, recognized for accuracy, attention to detail, the ability to learn quickly, and thriving under pressure.
Devoted to giving every customer a positive and memorable experience.
Overview
16
16
years of professional experience
Work History
HELOC PROCESSOR/CLOSER
CENTRAL PACIFIC BANK
04.2021 - Current
- Oversaw the closing calendar to ensure timely processing of loan documents. and emails for tracking new sign-ups
- Completed Simplex closing and miscellaneous documents for branches, ensuring compliance and accuracy.
- Double check accuracy of details on all documents.
- Coordinate with title companies to obtain opening escrow paperwork, request escrow payoffs, and address any identified title discrepancies.
- Maintain daily tracking logs with precision and accuracy.
- Organize incoming signed HELOC closing documents.
- Deliver original Mortgages to designated Title Company.
- Document all processed loans within the banks system - OnBase.
- Execute Fixed Rate Loan Option Requests from branches in a timely manner.
- Ordering title reports, property inspections, and appraisals and initiating escrow.
- Respond to all incoming calls and inquiries.
- Assisted branches during closing by addressing questions and concerns.
- Coordinate with Appraisal Department to obtain internal valuation for neighbor island properties.
- Managed timely payment processing and resolution for all invoices, contributing to financial accuracy.
- Review and verify documentation for compliance with banking regulations.
- Monitor daily workflow to ensure deadlines are met for each stage of the loan process.
- Communicate effectively with borrowers regarding changes or issues that arose during the processing period.
- Coordinate with wire department to organize and transmit daily wire funding for loans.
- Provide assistance to underwriters in the review process of loans.
- Ensure secure handling and confidentiality of applicant information.
- Communicate status updates and decisions to applicants in a timely manner.
HELOC CLERK III
CENTRAL PACIFIC BANK
05.2019 - 04.2021
- Possess expertise in HELOC products and associated rates.
- Processed and evaluated all incoming HELOC applications to ensure compliance and timely approval.
- Verified accuracy of paperwork prior to submission to underwriters, reducing the need for revisions and delays.
- Retrieve borrower credit report and issue credit disclosure.
- Perform OFAC screenings, property searches to gather necessary transaction data, and review subject property deeds to confirm accurate ownership records.
- Utilize banking software to input data and retrieve account information promptly.
- Perform data entry tasks within banks' inputting system.
- Managed incoming calls from branches and title companies to ensure clear communication.
- Effectively communicate with all the branches and other departments.
- Obtained updated home insurance binders for subject property from relevant insurers.
- Complete all daily tracking logs.
- Updating Imaging Database to include all new loans.
- Arrange and categorize all incoming mail.
- Manage daily out-going mail tasks effectively.
Teller I
CENTRAL PACIFIC BANK
04.2018 - 05.2019
- Process customer transactions accurately and efficiently at the bank's front counter.
- Assisted customers with account inquiries and banking services, ensuring timely support during peak hours.
- Maintain cash drawer integrity and balanced cash transactions daily.
- Handle financial transactions like deposits, withdraws, transfers, and payments.
- Assisted customers by addressing their needs and questions.
- Educate customers on bank products, services, and digital banking options.
- Enhanced customer satisfaction by delivering exceptional service tailored to individual needs.
- Collaborated with team members to maintain smooth branch operations and uphold service quality.
- Adhered to bank security regulations and procedures.
- Maintain cash drawer throughout the day.
- Proper cash handling procedures.
- Foreign currency conversion.
- Assist customers with Safe Deposit Box.
- Customer referrals.
- Knowledge of banks products and services.
- Data entry.
- Encoding (Tickets and General Ledgers)
- Filling out and faxing wires.
- Coordination of supply orders and inventory replenishment.
- Built and maintained client relationships through quality, personalized interactions.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Continuously updated knowledge about banking products, services, policies and regulations.
- Reported any operational issues or system problems that occurred during shift promptly.
- Balanced cash drawers on a daily basis and at the end of the day.
Supervisor
JEANSWAREHOUSE WINDWARD
04.2017 - 05.2018
- Supervised daily operations to ensure efficient workflow and service quality.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Ensured safe shopping environment and maintained worker focus on tasks.
- Facilitate completion of opening and closing procedures each day.
- Operating the register for check-outs and returns.
- Cash handling, operating POS, credit/debit transactions.
- Welcomed customers while promoting ongoing store promotions.
- Organized clothing racks to create a neat shopping environment. and restocking merchandise.
- Receiving and inputting shipments through the Manifest system.
- Accurately counting cash to input into registers for opening and closing.
- Precisely filing and processing paperwork and payroll in a timely manner.
- Accurately filling out deposit papers and counting cash.
- Verifying all cash is stored in the safe and secured at the end of the day.
- Updating window displays and mannequins with new trending clothing.
- Scanning, organizing, and categorizing paperwork.
Cashier
SEARS WINDWARD MALL
07.2016 - 03.2017
- Greeted customers and informed them about products and services to enhance their shopping experience.
- Operated the cash register, which included entering transactions, sorting and counting currency and coins, and processing credit card, debit card, and check payments.
- Handled customer exchanges and refunds efficiently at the service desk.
- Balanced cash drawer and maintained clean cash wrap to ensure efficient checkout process.
- Promoted credit cards to customers, contributing to increased store revenue.
- Restocking bags while bagging all customer purchases.
- Maintained a neat and tidy work area.
- Answering and transferring phone calls.
Cashier
DIMMEYS WALLAN
05.2015 - 08.2015
- Operated cash register, entering transactions and processing payments, exchanges, and refunds while balancing cash drawer and maintaining organized cash wrap.
- Welcomed customers, ensuring positive shopping experience through friendly and helpful service.
- Stocked shelves, ensuring neatness and organization for improved customer accessibility.
Volunteer Helper
KAPUNAHALA ELEMETARY SCHOOL FUN FAIR
08.2009 - 08.2010
- Took orders and assisted customers to enhance their experience.
- Maintained safe and clean work environment to ensure customer safety and satisfaction.
- Completed assigned tasks promptly to support team operations.
- Being on time.
Education
Liberal Arts -
Windward Community College
Kaneohe, HI08.2018
High School Diploma -
Castle High School
Kaneohe, HI05.2016
Skills
- Document management
- Compliance review
- Loan processing
- Attention to detail
- Excellent communication
- Data entry and literacy
- Customer relationship management
- Strategic thinking & resolution
- Adaptability
- Computer literate: Microsoft, Word, Excel, PowerPoint, West03, LaserPro, data entry
References
- Monica Berdys, Central Pacific Bank, Underwriting Supervisor, 808-544-1926
- Ashlee Elliott, Central Pacific Bank, Assistant Manager, 808-544-3516
- Tania Baltunado, AMERICAN SAVINGS BANK, Bank Teller/Supervisor, 808-779-6619
- Lisa Leleo, EXCEL CHURCH PRESCHOOL, Administrative Assistant, 808-699-9092
- Narelle Quaife, DIMMEYS WALLAN (Australia), Manager, 61 417 163 411
Activities
- Member of Kaneohe AYSO Soccer Teams, 01/01/05, 12/31/13
- Member of Smith Taekwondo, 01/01/04, 12/31/06
Timeline
HELOC PROCESSOR/CLOSER
CENTRAL PACIFIC BANK
04.2021 - Current
HELOC CLERK III
CENTRAL PACIFIC BANK
05.2019 - 04.2021
Teller I
CENTRAL PACIFIC BANK
04.2018 - 05.2019
Supervisor
JEANSWAREHOUSE WINDWARD
04.2017 - 05.2018
Cashier
SEARS WINDWARD MALL
07.2016 - 03.2017
Cashier
DIMMEYS WALLAN
05.2015 - 08.2015
Volunteer Helper
KAPUNAHALA ELEMETARY SCHOOL FUN FAIR
08.2009 - 08.2010
Liberal Arts -
Windward Community College
High School Diploma -
Castle High School