Tierra Charley
Pensacola
Summary
Customer service professional with 8+ years of experience in enhancing customer satisfaction and optimizing operations. Proven ability to lead teams in improving service delivery and implementing innovative solutions that exceed expectations. Expertise in customer care, multi-tasking, and policy enforcement drives business results and fosters customer loyalty.
Overview
9
9
years of professional experience
Work History
Customer Service
Bed Bath & Beyond
09.2016 - 10.2020
- Boosted customer engagement by addressing product inquiries and suggesting additional services
- Streamlined return and exchange process for enhanced customer satisfaction
- Trained new employees, fostering a collaborative work environment
- Boosted customer satisfaction by solving complex issues and training new staff at Bed Bath & Beyond.
- Managed customer inquiries, ensuring detailed follow-up and resolution, improving service quality.
- Implemented an efficient system for returns and exchanges, enhancing customer experience.
- Aided in creating memorable wedding registries, contributing to customer joy and satisfaction.
- Analyzed customer complaints to identify issues, streamlining the problem-solving process.
Pet Care Associate
PetSmart
11.2020 - 09.2021
- Safeguarded diverse pet species, ensuring optimal health and safety
- Maintained cleanliness and nutrition for all pets under care
- Delivered exceptional customer service, enhancing client retention rate
- Managed care for diverse pet species, ensuring optimal health and cleanliness standards were met.
- Boosted client satisfaction through exceptional service, contributing to repeat business.
- Provided emergency care for injured animals, coordinating with vets for immediate attention.
- Introduced new kennel maintenance protocols, enhancing overall pet safety and comfort.
- Educated pet owners on best care practices, fostering a community of informed pet enthusiasts.
Customer Service Representative Supervisor
FPL
09.2021 - 11.2023
- Supervised customer service team, handling escalated inquiries and complaints
- Implemented payment processing arrangements
- Established professional customer care policies and procedures
- Pioneered customer care protocols enhancing service quality and customer satisfaction.
- Empowered team with skills training, significantly reducing escalated customer cases.
- Streamlined payment arrangements, improving efficiency and customer trust.
- Led team to reduce customer case escalations by enhancing training and service protocols.
- Analyzed customer feedback to refine care protocols, significantly improving service metrics.
Registration Representative
Baptist Hospital
02.2024 - Current
- Collaborating with cross-functional teams for efficient operations
- Implementing innovative solutions to streamline registration process
- Demonstrating detail-focused approach in maintaining accurate patient records
- Enhanced patient satisfaction by expediting the registration process, ensuring a seamless experience.
- Provided empathetic patient support, ensuring privacy and comfort during registration.
- Introduced mobile registration, offering patients convenience and flexibility.
- Maintained accurate records by updating patient demographics, insurance, and financial information.
- Supported hospital compliance efforts by adhering to HIPAA guidelines and maintaining the confidentiality of patient information.
Education
High School Diploma -
Booker T Washington High School
Pensacola, FL05.2017
Skills
- Cross-functional teamwork
- Patient registration
- Documentation skills
- Insurance verification
- Appointment scheduling
- Healthcare administration
- Hospitality and accommodation
- Information desk management
- Problem-solving
- Verbal and written communication
- Accuracy and precision
- Payment processing
- Multitasking and prioritization
- Teamwork
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
Timeline
Registration Representative
Baptist Hospital
02.2024 - Current
Customer Service Representative Supervisor
FPL
09.2021 - 11.2023
Pet Care Associate
PetSmart
11.2020 - 09.2021
Customer Service
Bed Bath & Beyond
09.2016 - 10.2020
High School Diploma -
Booker T Washington High School
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