Tierra Coleman
Indianapolis,IN
Summary
Proven in enhancing patient quality of life at Better Day Today through dedicated personal hygiene assistance and effective light housekeeping. Skilled in patient care and behavioral support, I improved home safety and client independence. My customer service experience at Walmart showcases my ability to resolve conflicts with empathy, boosting customer loyalty.
Overview
10
10
years of professional experience
Work History
Home Health Aide
Better Day Today
10.2022 - Current
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Manicurist and Pedicurist
SlayShay
08.2014 - Current
- Educated clients on nail care best practices, resulting in healthier nails and fewer complaints.
- Maintained a clean and sanitary work environment, ensuring the health and safety of clients.
- Improved appointment scheduling efficiency by implementing an online booking system.
Customer Service Representative
Walmart
10.2018 - 07.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
No Degree - Cosmetology Education
The Excel Center
Indianapolis, IN03.2022
Skills
- Patient Care
- Meal Preparation
- Personal Hygiene Assistance
- Feeding Assistance
- Light Housekeeping
- Behavioral support
- Medication Administration
Timeline
Home Health Aide
Better Day Today
10.2022 - Current
Customer Service Representative
Walmart
10.2018 - 07.2022
Manicurist and Pedicurist
SlayShay
08.2014 - Current
No Degree - Cosmetology Education
The Excel Center
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