Tierra Corley
Jacksonville,FL
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
12
12
years of professional experience
Work History
Customer Service representative
Bank of America
04.2022 - 05.2024
- Accepted up 100 inbound calls per day from business clients
- Assisted in the workplace by developing tactics to encourage positive business practices while managing client profiles
- Resulting in positive client interactions and the ability to retain clients
- Monitored discrepancies as required by the business and implemented strategies to prevent any issues regarding client investments while encouraging positive spending strategies
- Which prevented any issues with account takeovers provided that all monitoring tactics were up to date as needed, giving clients peace of mind
- Influenced clients to keep up to date with financial profiles to prevent any discrepancies with assets
- Resulting in a flowing knowledge of need with products that client currently is in possession of applying needs as necessary that would be benefit the clients changing requirements
Customer Service Representative
Citibank
08.2019 - 01.2021
- Accepting up to one hundred inbound calls per day assisting account holders in updating accounts, as necessary
- Assisted clients in rectifying discrepancies associated with their finances, asking probing questions to determine the onset of the issue, empathizing with the client to build a sense of security with client
- Resulting in client retention and positive client satisfaction
- Maintained client profiles, analyzing data, and interacting with clients to keep accounts current
- Resulting in positive sales growth with effectiveness in driving positive goals to meet business requirements
Customer Service Representative
Allstate
08.2017 - 01.2019
- Assisted client with overview of policies regarding healthcare to determine qualifying benefits for pharmacy an doctors copays
- Responsible of interviewing witnesses to understand the nature of claim being submitted and gain understanding of the occurrences within claim while creating detailed reports based on information provided related to claims
- Reviewed insurance policies to determine the limitations of coverage based on what the claims are being filed for
- Maintained thorough knowledge of claims processing with consistent feedback on change management to meet business needs effectively and consistently
- Resulting in high performance meeting goals as required within my role
Priority Bulk Specialist
Comcast
07.2015 - 01.2019
- Assisted customers by submitting claims based on needs provided through obtained health insurance
- Went over policies to determine benefits based on pharmacy copays and doctors’ visits
- Used leadership and effective communication skills to consult with current clients to retain revenue for the business, build value based on proposed needs for specific lines of businesses
- Consulted with clients to resolve any losses incurred to them based on fraudulent acts and billing disputes
- Resulting in building client trust with the company
Hospital Corpsman
United States Navy
09.2012 - 01.2015
- Maintained patient records with keen mindfulness to prevent unnecessary data leaks keeping patient information confidential
- Assisted in conducting workflow analysis to create smooth process management encouraging a work environment
- Assisted in developing and presenting training to keep all required individuals up to date on current workplace changes to prevent issues with keeping up with business ethics
Education
Associates of Liberal Arts -
Florida State College At Jacksonville
Jacksonville, FL01.2019
High school Diploma -
Samuel Wolfson Senior High
Jacksonville, FL06-2012
Skills
- Financial industry
- Critical Thinking
- Organizational skills
- Leadership in intergroup dialogue
- Microsoft products
- Managerial experience
- Time management
- Team building
- Relationship building
- Microsoft Office Suite
Skills Achievements
- 3+ years working knowledge of financial industry.
- Critical Thinking and organizational skills
- Successful completion of yearlong leadership in intergroup dialogue
- Expert with Microsoft products
- 2+ years managerial experience
- Time management skills
- Team building skills
Summary Of Experience
Customer service representative with over 4 years of experience in high volume call centers with expert written and verbal communication skills. Expert knowledge of Microsoft Office products such as Outlook, Word, Teams, Excel. Ability to maneuver through multiple system applications to gather information while on a call with excellent critical thinking skills. Expert knowledge on data entry related to clerical work. Adaptable to change in a fast-paced environment with proficiency and dependability.
Timeline
Customer Service representative
Bank of America
04.2022 - 05.2024
Customer Service Representative
Citibank
08.2019 - 01.2021
Customer Service Representative
Allstate
08.2017 - 01.2019
Priority Bulk Specialist
Comcast
07.2015 - 01.2019
Hospital Corpsman
United States Navy
09.2012 - 01.2015
Associates of Liberal Arts -
Florida State College At Jacksonville
High school Diploma -
Samuel Wolfson Senior High
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