Tierra Crain
Arlington
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Experienced with managing complex projects and leading diverse teams to achieve organizational goals. Utilizes strategic planning and operational efficiency to drive success. Track record of effective leadership and problem-solving skills that foster collaborative and results-driven environment.
Professional with history of driving team success and achieving organizational goals. Proven ability to streamline processes and implement strategic initiatives that enhance productivity. Known for collaborative leadership, adaptability, and focus on results. Key strengths include strategic planning and effective team management.
Professional with background in leadership and operational excellence, ready to drive strategic initiatives and streamline processes. Known for fostering team collaboration and delivering consistent results, adapting effectively to evolving demands. Expertise spans project management, strategic planning, and stakeholder communication. Possesses strong problem-solving abilities and proactive mindset, ensuring organizational goals are met efficiently and effectively.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Director
H & H Fine Arts Academy
05.2023 - Current
- Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
- Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
- Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
- Mentored new teachers through observation, feedback, and professional development opportunities.
- Conducted regular safety drills to ensure preparedness in case of emergency situations at school premises.
- Fostered a positive school culture by promoting open communication among staff members and celebrating successes together as a team.
- Assisted the Director in developing innovative programs to improve students'' academic performance and retention rate.
- Developed strong relationships with community partners to enhance educational opportunities for students.
- Increased student engagement by incorporating real-life examples and hands-on activities in lesson plans.
- Improved internal communication with introduction of monthly newsletter, keeping staff informed and engaged.
- Boosted staff morale and performance through implementation of comprehensive training and professional development program.
- Oversaw project management, ensuring timely completion within budget constraints.
Customer Service Advocate
Freedom Financial Network
01.2022 - 03.2023
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Documented customer notes with [Type] CRM software to keep records accurate and current.
- Exceeded company productivity standards on consistent basis.
- Expressed appreciation for patronage, inviting and encouraging customer return visits.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Handled escalated calls for front-line associates to address complex issues and restore customer satisfaction.
Teacher's Assistant
Discovery Learning Academy
08.2021 - 09.2021
- Monitored students in class, hallways and cafeteria to enforce school rules.
- Assisted teachers with instruction and provided clerical support for diverse needs.
- Used lectures, discussions, or supervised role-playing methods to present subject matter to students under direction and guidance of teachers.
- Prepared lesson materials, bulletin board displays, exhibits and demonstrations to assist teachers in classroom preparation.
- Graded assignments and tests and documented results into filing systems.
- Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
- Supervised children and participated with children in activities.
- Handled clerical duties, managed classrooms and coordinated documents for teachers.
- Wiped down desks and gave students hand sanitizer to avoid germ spread.
Retail Manager
Supreme hair and beauty
12.2019 - 07.2021
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Staged merchandise and stocked sales floor to stimulate impulse sales.
- Improved profitability by executing daily, weekly and monthly floor plan changes.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
- Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
- Motivated higher ticket sales through incentives, reward-based programs and positive reinforcement of good sales practices.
- Increased store sales by cross-selling complementary items.
Bus Monitor
Duncanville ISD
04.2018 - 08.2019
- Helped drivers monitor and manage student actions to maintain bus safety.
- Accompanied driver and children on bus route to keep students safe and protected.
- Supervised safe and orderly entry and exit of bus riders and physically assisted those with special needs.
- Communicated with bus drivers, teachers and guardians regarding problems or incidents impacting student riders.
- Loaded, secured and unloaded wheelchairs, secured seatbelts and demonstrated knowledge of students' special needs.
- Assisted with loading and unloading of riders in need of extra support.
- Performed inspections before and after each trip.
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Kept personal and medical details of each student confidential by adhering to established protocols.
- Kept equipment in good working order with frequent inspections and minor repairs.
Server Trainer
Studio movie grill Arlington
04.2015 - 01.2018
- Educated waiters on menu, memorization strategies and how to convey information clearly.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Instructed new staff members on food handling procedures and service techniques.
- Calculated charges, issued table checks and collected payments from customers.
- Performed continuous reviews of wait staff and provided feedback directly to team members as well as managers.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
- Trained new employees on service standards and menu items to improve onboarding processes.
- Bussed tables and removed unnecessary items to facilitate positive experiences.
Education
Cosmetology Certificate - Hairstyling
Ogle School Hair Skin Nails
Arlington, TX05.2017
High School Diploma -
Sam Houston High School
Arlington, TX06.2015
Skills
- Order fulfillment
- Report generation
- Account management
- Promotional support
- Office equipment proficiency
- Microsoft Office expertise
- Technologically savvy
- Complaint resolution
- Project management abilities
- Problem-solving abilities
- Product organization
- Business development understanding
- High-energy attitude
- Staff management
- Creative direction
- Strategic planning
- Data analysis
- Staff development
- Team operations
- Project management
- Employee relations
- Crisis management
- Staff coordination
- Operations management
- Business development
- Google drive
- Negotiation
- Media relations
- Meeting facilitation
- Program coordination
- Business administration
Accomplishments
- Supervised team of 12 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Collaborated with team of 12 in the development of Education.
Certification
- CPR/First Aid Training - 08/2025-08-2027
Languages
English
Full Professional
Spanish
Elementary
Timeline
Assistant Director
H & H Fine Arts Academy
05.2023 - Current
Customer Service Advocate
Freedom Financial Network
01.2022 - 03.2023
Teacher's Assistant
Discovery Learning Academy
08.2021 - 09.2021
Retail Manager
Supreme hair and beauty
12.2019 - 07.2021
Bus Monitor
Duncanville ISD
04.2018 - 08.2019
Server Trainer
Studio movie grill Arlington
04.2015 - 01.2018
High School Diploma -
Sam Houston High School
Cosmetology Certificate - Hairstyling
Ogle School Hair Skin Nails
Similar Profiles
Nickie HallNickie Hall
Owner/Director at H & H Fine Arts AcademyOwner/Director at H & H Fine Arts Academy
CHRISTINA FARRELLCHRISTINA FARRELL
Reading Intervention Specialist at South Bend Community School Corporation - Nuner Fine Arts AcademyReading Intervention Specialist at South Bend Community School Corporation - Nuner Fine Arts Academy
MELANIE MUNOZ OLIVOMELANIE MUNOZ OLIVO
ELEMENTARY MUSIC TEACHER at Harlingen CISD, Lee H. Means Fine Arts AcademyELEMENTARY MUSIC TEACHER at Harlingen CISD, Lee H. Means Fine Arts Academy
Stella MooreStella Moore
Cosmetology Student at Aveda Institute DallasCosmetology Student at Aveda Institute Dallas
Keya WilliamsKeya Williams
Clerk at Dallas Sheriff DepartmentClerk at Dallas Sheriff Department