Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tierra Cruz

Juneau

Summary

I am passionate about offering expert support for emotional, physical and mental needs. Caring, vigilant and devoted to patients. Bringing top-notch multitasking, organizational, and conflict management skills.

Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.


Overview

4
4
years of professional experience

Work History

Barista

The Grind Coffee Co
02.2025 - Current
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Maintained regular and consistent attendance and punctuality.
  • Controlled line and crowd with quick, efficient service.

Direct Support Professional

SEAK Care Solutions
08.2023 - 01.2024
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted disabled clients to support independence and well-being.
  • Assisted with daily living activities, running errands, and household chores.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.

Sales Associate

American Eagle
11.2022 - 06.2023
  • Customer service with vast knowledge on clothing product, being able to find exactly and meet customer needs.
  • Greet customers in a professional and courteous manner, schedule style appointments, booking private shopping events for loyal customers, or new coming customers.
  • Merchandising, keeping the store to standards by cleaning, neatly folding.
  • Processing shipment, handling heavy boxes up to 50 pounds.
  • Ability to stand for long period of time 8hrs+
  • Ability to communicate with a diverse group of employees and customers to provide the best customer experience.
  • Maintain composure and apply efficient problem-solving techniques during escalated situations. Apply a solution based approach.
  • Consistently courteous, collaborative, and having a positive attitude. Performed effectively with team members.
  • A strong passion for making sales and the impact in the industry and customer buying experience.
  • A proven performer; managed multiple customers at one given time, and daily coworker interactions.
  • Provided product/services information, answered questions, and resolved emerging issues with our customers.
  • Meeting sales goal every week by consistently providing details about products and what best suits customers and their need.
  • Average hours per week: 20-35
  • Supervisor: Tricia Gordon
  • Duties, Customer Service, Communication:

Cashier

Crust Pizza Co.
01.2022 - 07.2022


  • Cleaning procedures, bussing tables, as well as heaving lifting, up to 45 pounds.
  • Accurately forecasted quarterly inventory projections that reduced on-shelf stock.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Attentive to details to anticipate, understand, and address restaurant needs and customers’ questions with the aptitude to identify problems and present managers with alternative solutions.
  • Received kudos on exceptional ability to understand and address customer needs and business requirements.
  • Utilize a two-way process with customers to best meet business needs by investigating inquiries, concerns and complaints in a responsive and responsible manner.
  • Communicated effectively, both verbally and in writing with customer service and kitchen employees and adjusting communication style to best fit employees on important issues.
  • Interfaced and communicated daily with a diverse group of co-workers, supervisors, customers, and suppliers to improve business efficiencies and increase production.
  • Continually maintained a positive workplace for employees by treating all with respect and acting promptly to customer service challenges.
  • Average hours per week: 20
  • Supervisor: Mark Miller
  • Phone: 832-680-2432
  • Duties, Customer Service, Communication, Skills:

Education

High School Diploma -

Klein Collins High School
Spring, TX
05-2022

Skills

  • Espresso machine operation
  • Retail management
  • Safe food handling
  • Team player
  • Team collaboration
  • Ingredient restocking
  • Verbal and written communication
  • Client documentation
  • Active listening
  • Safety monitoring
  • Client safety and first aid
  • Patient care
  • Product recommendations
  • Upselling
  • Friendly and outgoing
  • Multi-tasking strength
  • Inventory control
  • Brand promotion

Timeline

Barista

The Grind Coffee Co
02.2025 - Current

Direct Support Professional

SEAK Care Solutions
08.2023 - 01.2024

Sales Associate

American Eagle
11.2022 - 06.2023

Cashier

Crust Pizza Co.
01.2022 - 07.2022

High School Diploma -

Klein Collins High School

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