Tierra Cruz
Juneau
Overview
5
5
years of professional experience
Work History
Certified Nursing Assistant
Bartlett Regional Hospital
03.2026 - Current
- Monitored vital signs and documented changes in patient condition for timely clinical response.
- Assisted patients with bathing, dressing, grooming, and toileting while preserving dignity and comfort.
- Repositioned and transferred patients safely using proper body mechanics and lift equipment.
- Recorded intake, output, and daily care observations in electronic medical records accurately.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
Barista
The Grind Coffee Co
02.2024 - Current
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained regular and consistent attendance and punctuality.
- Controlled line and crowd with quick, efficient service.
Direct Support Professional
SEAK Care Solutions
08.2023 - 01.2024
- Monitored progress and documented patient health status changes to keep care team updated.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted disabled clients to support independence and well-being.
- Assisted with daily living activities, running errands, and household chores.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
Sales Associate
American Eagle
11.2022 - 06.2023
- Customer service with vast knowledge on clothing product, being able to find exactly and meet customer needs.
- Greet customers in a professional and courteous manner, schedule style appointments, booking private shopping events for loyal customers, or new coming customers.
- Merchandising, keeping the store to standards by cleaning, neatly folding.
- Processing shipment, handling heavy boxes up to 50 pounds.
- Ability to stand for long period of time 8hrs+
- Ability to communicate with a diverse group of employees and customers to provide the best customer experience.
- Maintain composure and apply efficient problem-solving techniques during escalated situations. Apply a solution based approach.
- Consistently courteous, collaborative, and having a positive attitude. Performed effectively with team members.
- A strong passion for making sales and the impact in the industry and customer buying experience.
- A proven performer; managed multiple customers at one given time, and daily coworker interactions.
- Provided product/services information, answered questions, and resolved emerging issues with our customers.
- Meeting sales goal every week by consistently providing details about products and what best suits customers and their need.
- Average hours per week: 20-35
- Supervisor: Tricia Gordon
- Duties, Customer Service, Communication:
Cashier
Crust Pizza Co.
01.2022 - 07.2022
- Cleaning procedures, bussing tables, as well as heaving lifting, up to 45 pounds.
- Accurately forecasted quarterly inventory projections that reduced on-shelf stock.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Attentive to details to anticipate, understand, and address restaurant needs and customers’ questions with the aptitude to identify problems and present managers with alternative solutions.
- Received kudos on exceptional ability to understand and address customer needs and business requirements.
- Utilize a two-way process with customers to best meet business needs by investigating inquiries, concerns and complaints in a responsive and responsible manner.
- Communicated effectively, both verbally and in writing with customer service and kitchen employees and adjusting communication style to best fit employees on important issues.
- Interfaced and communicated daily with a diverse group of co-workers, supervisors, customers, and suppliers to improve business efficiencies and increase production.
- Continually maintained a positive workplace for employees by treating all with respect and acting promptly to customer service challenges.
- Average hours per week: 20
- Supervisor: Mark Miller
- Phone: 832-680-2432
- Duties, Customer Service, Communication, Skills:
Education
High School Diploma -
Klein Collins High School
Spring, TX05.2022
Skills
- Patient care
- Reliable team player
- Direct patient care
- Espresso machine operation
- POS systems
Timeline
Certified Nursing Assistant
Bartlett Regional Hospital
03.2026 - Current
Barista
The Grind Coffee Co
02.2024 - Current
Direct Support Professional
SEAK Care Solutions
08.2023 - 01.2024
Sales Associate
American Eagle
11.2022 - 06.2023
Cashier
Crust Pizza Co.
01.2022 - 07.2022
High School Diploma -
Klein Collins High School