Tierra Dailey
Cantonment,FL
Summary
Adept at managing high-volume transactions and enhancing customer satisfaction, I leveraged professionalism and money handling skills at Gulf Winds Credit Union to exceed sales goals. I’m skilled in conflict resolution and upselling, I consistently improved customer retention and satisfaction, showcasing a blend of hard and soft skills vital for financial service as well as sales excellence. I also have a solid track record in driving revenue growth and enhancing customer satisfaction. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
4
4
years of professional experience
Work History
Bank Teller
Gulf Winds Credit Union
12.2023 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Exceeded personal sales goals consistently by proactively engaging with customers and identifying their financial needs.
- Collaborated with team members to ensure smooth operations and high-quality service.
Sales Associate
Paradies Lagardere
08.2021 - 03.2023
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Sales Associate
Tillys
11.2020 - 07.2021
- Maintained store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Pensacola High School
Pensacola, FL2021
Skills
- Professionalism and Courtesy
- Money Handling
- Deposit and withdrawal management
- Cash counting
- Sales and Cross-Selling
- Upselling skills
- Customer Service
Accomplishments
- Exceeded monthly quota numerous times.
Timeline
Bank Teller
Gulf Winds Credit Union
12.2023 - Current
Sales Associate
Paradies Lagardere
08.2021 - 03.2023
Sales Associate
Tillys
11.2020 - 07.2021
Pensacola High School