Tierra Degrace
York,PA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administration/ Dispatch
Innovative Truckers LLC
02.2022 - Current
- Coordinated closely with warehouse personnel to guarantee seamless hand-off of cargo for transport.
- Liaised between drivers, customers, and internal departments to facilitate effective communication throughout the transportation process.
- Conducted regular performance evaluations for dispatched staff, identifying areas for improvement or commendation as appropriate.
- Served as a reliable point-of-contact for external stakeholders such as suppliers, vendors, and clients during critical moments.
- Expedited delivery times by optimizing routes and addressing potential delays proactively.
- Developed comprehensive knowledge of service areas and routes, enabling swift decision-making when faced with unexpected challenges or changes in circumstances.
Dispatcher
DeGrace Trucking, LLC
11.2020 - 03.2022
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Direct Support Professional
Community Options Inc
10.2018 - 11.2019
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
Youth Counselor Assistant
Children’s Home
10.2018 - 06.2019
- Facilitated group therapy sessions, encouraging open dialogue among peers about common challenges faced by today''s youth population.
- Educated parents on ways they can actively participate in their child''s development process.
- Collaborated with multidisciplinary teams to provide comprehensive support for at-risk adolescents.
- Assisted lead counselors in developing targeted intervention strategies for improved behavioral outcomes.
Residential Program Manager
Bell Socialization Services Inc.
02.2017 - 12.2018
- Communicated regularly with guardians of residents, answering questions and addressing concerns.
- Coordinated services and therapy for residents and managed attendance for scheduled appointments.
- Responded to injuries, accidents and allegations of abuse and misconduct by following company policies and when appropriate, law enforcement.
- Participated in community events and met with local leaders to develop recreational activities for residents.
- Managed documentation requirements efficiently by maintaining accurate records on resident progress notes case files treatment plans.
- Conducted daily inspections of building for security purposes and identified issues requiring immediate resolution.
- Developed strong relationships with residents'' families through consistent communication, involvement in care planning, and addressing concerns promptly.
- Facilitated smooth transitions for new residents moving into the program by coordinating orientation schedules, completing intake assessments, and addressing any immediate concerns or needs.
Substance Abuse Counselor
Park Heights Health Services
04.2016 - 03.2018
- Developed relapse prevention strategies for clients transitioning out of treatment programs, empowering them to maintain long-term sobriety.
- Maintained accurate documentation of client progress, facilitating informed decision-making within the treatment team.
- Supported aftercare planning for continued recovery after treatment.
- Developed individual treatment goals based on history and diagnosis.
- Taught substance abuse classes to help clients understand consequences of drug and alcohol use.
- Reduced substance abuse relapse rates by implementing evidence-based counseling strategies and treatment plans.
- Collaborated with multidisciplinary teams to develop comprehensive care plans, ensuring continuity of care for clients.
- Provided crisis intervention services when necessary, deescalating situations and connecting clients with appropriate resources.
- Completed required documentation for continued therapy coverage by insurance companies to meet deadlines.
- Provided crisis intervention to address clients' immediate needs and prevent harmful behaviors.
- Advocated for clients'' needs within the legal system, ensuring access to essential services and support during rehabilitation efforts.
- Facilitated group and individual therapy in outpatient setting.
- Increased patient engagement in group therapy sessions by fostering a safe and supportive environment for open communication.
Substance Abuse Counselor
Silverman Treatment Center
11.2016 - 12.2017
- Maintained accurate documentation of client progress, facilitating informed decision-making within the treatment team.
- Supported aftercare planning for continued recovery after treatment.
- Reduced substance abuse relapse rates by implementing evidence-based counseling strategies and treatment plans.
- Taught substance abuse classes to help clients understand consequences of drug and alcohol use.
- Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
- Established trusting relationships with clients, creating an open dialogue about their experiences and challenges related to substance abuse.
- Completed required documentation for continued therapy coverage by insurance companies to meet deadlines.
- Kept accurate and detailed records to track and document client progress.
- Provided crisis intervention services when necessary, deescalating situations and connecting clients with appropriate resources.
- Provided crisis intervention to address clients' immediate needs and prevent harmful behaviors.
- Enhanced client recovery outcomes through the development of personalized treatment plans, addressing individual needs and goals.
Substance Abuse Counselor
Medmark Treatment Center
01.2014 - 11.2016
- Developed relapse prevention strategies for clients transitioning out of treatment programs, empowering them to maintain long-term sobriety.
- Developed individual treatment goals based on history and diagnosis.
- Reduced substance abuse relapse rates by implementing evidence-based counseling strategies and treatment plans.
- Established trusting relationships with clients, creating an open dialogue about their experiences and challenges related to substance abuse.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Completed required documentation for continued therapy coverage by insurance companies to meet deadlines.
- Provided crisis intervention services when necessary, deescalating situations and connecting clients with appropriate resources.
- Kept accurate and detailed records to track and document client progress.
- Provided counseling and support to clients with drug and alcohol abuse issues.
- Enhanced client recovery outcomes through the development of personalized treatment plans, addressing individual needs and goals.
- Coordinated care with other professionals to provide clients with comprehensive support.
Education
BA - Human Services
Walden University
Minneapolis, MNAssociate Of Arts And Sciences - Substance Abuse
Howard Community College
Columbia, MD05.2014
Skills
- Transportation knowledge
- Dispatch Coordination
- Route Planning
- Software Navigation
- Daily reports
- Phone dispatch
- Staff Training and Development
- DOT Compliance
- Environmental awareness
- Budgeting and financial management
- Labor cost control
- Workflow Planning
- Sales Support
- Employee Performance Reviews
- Manpower planning
- Customer Service
Accomplishments
- Supervised team of Number staff members.
- Documented and resolved Issue which led to Results.
- Achieved Result through effectively helping with Task.
- Collaborated with team of Number in the development of Project name.
Certification
Certified Nurse Assistant
Dot/Federal clearance
CPR
Timeline
Administration/ Dispatch
Innovative Truckers LLC
02.2022 - Current
Dispatcher
DeGrace Trucking, LLC
11.2020 - 03.2022
Direct Support Professional
Community Options Inc
10.2018 - 11.2019
Youth Counselor Assistant
Children’s Home
10.2018 - 06.2019
Residential Program Manager
Bell Socialization Services Inc.
02.2017 - 12.2018
Substance Abuse Counselor
Silverman Treatment Center
11.2016 - 12.2017
Substance Abuse Counselor
Park Heights Health Services
04.2016 - 03.2018
Substance Abuse Counselor
Medmark Treatment Center
01.2014 - 11.2016
BA - Human Services
Walden University
Associate Of Arts And Sciences - Substance Abuse
Howard Community College
Certified Nurse Assistant
Dot/Federal clearance
CPR
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