Hi, I’m
Tierra Dillard
Kent,OH
Summary
Adept at managing high call volumes with professionalism and empathy, I enhanced customer satisfaction at Bristol West Insurance Group by efficiently solving problems and processing policy updates. Skilled in customer service and data entry, my work has consistently focused on achieving and surpassing company goals, demonstrating a keen ability to support and retain clients through exceptional service and attention to detail.
Developed exceptional interpersonal and problem-solving skills in customer-focused environment. Proven ability to handle customer inquiries, resolve complaints, and provide tailored solutions. Seeking to transition into new field, leveraging experience in customer relationship management and efficient issue resolution.
Overview
16
years of professional experience
1
Certification
Work History
Bristol West Insurance Group
Customer Care Representative
10.2021 - Current
Job overview
- Maintained customer satisfaction while handling numerous daily interactions.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
National General Insurance Company
Insurance Customer Service Representative
04.2019 - 02.2020
Job overview
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
Progressive Insurance
Insurance Customer Service Representative
02.2017 - 01.2019
Job overview
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
Ritz Carlton Hotel
Room Service Order Taker
06.2009 - 02.2017
Job overview
- Upheld strict standards of cleanliness and hygiene while preparing meal trays, complying with all relevant food safety regulations.
- Improved room service efficiency by maintaining accurate records of all orders, special requests, and billing information.
- Ensured high-quality dining experiences for guests in their rooms with meticulous attention to detail when setting up meal trays.
- Fostered positive relationships with hotel guests through professional demeanor and efficient handling of all room service inquiries.
Education
Cleveland Heights High School Cleveland Heights, OH
GED from Nursing
06.1996
Skills
- Customer service
- Inbound customer service
- Data entry
- Call center experience
Certification
P&C License
Timeline
Customer Care Representative
Bristol West Insurance Group
10.2021 - Current
Insurance Customer Service Representative
National General Insurance Company
04.2019 - 02.2020
Insurance Customer Service Representative
Progressive Insurance
02.2017 - 01.2019
Room Service Order Taker
Ritz Carlton Hotel
06.2009 - 02.2017
Cleveland Heights High School
GED from Nursing
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