Tierra Dillihunt
Memphis,USA
Summary
Dedicated professional experienced in maintaining accurate records across various systems. Demonstrates a solid ability to transcribe and document detailed information, ensuring compliance and quality in all communications. Proven capability in managing high-volume data entry while preserving confidentiality and minimizing discrepancies.
Overview
2
2
years of professional experience
Work History
Contact Center Representative
Cognizant
Southaven, MS
04.2025 - 07.2026
- Entered and updated customer and order information across CRM systems with a strong focus on accuracy and completeness.
- Documented every customer interaction in detail within the support system, creating accurate written records for reference and follow-up.
- Reviewed and clarified information from emails and calls before entering it into records, minimizing data errors.
- Monitored and processed a high volume of email correspondence daily, maintaining accuracy under time pressure.
- Supported the sales team by accurately updating client account data across multiple communication channels.
Collections Representative
Internal Revenue Service (IRS)
Memphis, TN
06.2024 - 02.2025
- Updated and maintained customer account data, facilitating timely and accurate payment processing.
- Verified information for accuracy before entry, reducing discrepancies in sensitive financial records.
- Transcribed and recorded information from phone conversations and written correspondence into official records, supporting accurate data management.
- Documented taxpayer interactions and payment details within federal systems, ensuring compliance and readiness for audits.
Front Desk Medical Receptionist
The Smile Center Dental Clinic
Southaven, MS
02.2024 - 06.2024
- Entered and maintained patient records, ensuring information accuracy across scheduling and billing systems.
- Transcribed patient details gathered by phone into the practice management system with a high degree of accuracy.
- Processed insurance claims and verified coverage details, cross-checking data for correctness.
- Managed high-volume paperwork and check-in documentation, streamlining data flow for the front office.
Education
Medical Office Professional - Medical Billing and Coding
Concord Career College
Southaven, MS04-2024
High School Diploma -
Whitehaven High School
Memphis, TN05-2020
Skills
- Data entry
- Transcription accuracy
- Attention to detail
- Quality control
- Documentation management
- Records management
- CRM software
- Database updating
- Proofreading
- Error correction
- Time management
- Meeting deadlines
- Confidential information handling
- Customer record maintenance
- Account record maintenance
- Typing speed
Timeline
Contact Center Representative
Cognizant
04.2025 - 07.2026
Collections Representative
Internal Revenue Service (IRS)
06.2024 - 02.2025
Front Desk Medical Receptionist
The Smile Center Dental Clinic
02.2024 - 06.2024
Medical Office Professional - Medical Billing and Coding
Concord Career College
High School Diploma -
Whitehaven High School