Tierra Edmonds
Houston,TX
Summary
Very hardworking, self motivated and always willing to learn. I wish to become an asset to the company through dependability, professionalism, leadership and excellent customer service skills.
Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance performance and staff productivity. Track record of fostering positive, results-driven environment.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Bath and Body Works, Limited Brands
08.2018 - Current
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Created Effective schedules for regular and peak seasons
- Implemented business strategies, increasing revenue, and effectively targeting new markets for million dollar venue expectancies
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Manage payroll for accuracy for 30+ employees
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
Cashier & Party Cashier
IT'z
12.2017 - Current
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
Sales Associate, Trainer, Backbar & Guest Services
Willowbrook AMC
05.2017 - 12.2017
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Managed efficient cash register operations.
Sales Associate & Retail
Journeys
05.2016 - 08.2016
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining high level of product knowledge.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
Associate of Arts -
Lonestar College
Houston, TX05.2027
High School -
Andy Dekaney High School
Houston, TX06.2018
Skills
- Team building and leadership
- Time management
- Hiring and training
- Written Communication
- Oral Communication
- Leadership
- Problem-solving
- Customer service and engagement
- Retail operations
- Staff management
- Upselling and cross selling
- Pricing and markdowns
- Goals and performance
- Business development
Accomplishments
- Academic Honor Roll, 2010 - 2018
- Presidential Award for Academic Excellence, 2010
- National Speech and Debate Association member, 2015 - 2018
- AP and Honors Classes, 2010 - 2018
- Speech and Debate National Qualifier, 2016, 2017 & 2018
- Speech and Debate President, 2017 - 2018
- UIL State Prose qualifier, 2016
- NEITOC 3rd Place duet, 2016
- District Point of Pride, 2017 - 2018
- National Honor Society, 2017
- DECA member, 2017
Hobbies and Interests
- Reading and Writing
- Music
- Dance
- Cooking
- Fashion & Design
Timeline
Assistant Store Manager
Bath and Body Works, Limited Brands
08.2018 - Current
Cashier & Party Cashier
IT'z
12.2017 - Current
Sales Associate, Trainer, Backbar & Guest Services
Willowbrook AMC
05.2017 - 12.2017
Sales Associate & Retail
Journeys
05.2016 - 08.2016
Associate of Arts -
Lonestar College
High School -
Andy Dekaney High School
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