Tierra Elynn Branch
Houston
Summary
An enthusiastic individual seeking a position as an Administrative Assistant while utilizing my knowledge, experience, and adaptability in diverse industries. Strong ability to process business operations, applicable computer operating systems and relevant applications. Skills: Great Customer Service, goal oriented, self-motivated, strong attention to detail, excellent interpersonal skills, communicate effectively, multi task and prioritize projects, work independently with minimum supervision, prioritize and organize work assignments accordingly, strong database and market search skills, types 75 WPM, Proficient in Microsoft Office.
Overview
9
9
years of professional experience
Work History
Warehouse Associate
Amazon
Humble, TX
11.2025 - 04.2026
- Scanned and sorted packages to ensure accurate processing and delivery
- Built and organized pallets efficiently for shipment
- Wrapped pallets securely to prevent damage during transport
- Maintained organized work areas to improve workflow and productivity
Clinicals
Harris County Department Of Education
Houston, Tx
02.2024 - 03.2024
- Proficient in various blood collection techniques, including butterfly, vacuum, and syringe methods.
- Expert in safety protocols and infection control measures.
- Strong interpersonal skills; able to ease patients' anxieties and explain procedures clearly.
- Skilled in venipuncture, capillary puncture, and special collection techniques.
- Committed to maintaining the highest standards of safety and patient care.
CSR / Data Entry
Datasmart
Houston, Texas
01.2019 - 07.2020
- Answer high volume multi-line telephone system
- Great rapport with customers
- Applicable use of Oracle system
- Ensure clients are satisfied with service through follow up calls
- Review and distribute company emails
- Allocate messages via voicemail
- Team lead in setting up service and installations
- Lead contact to vendors and suppliers
- File PO’s and setup ACH invoices
- Knowledge of basic security systems
- Knowledge of low voltage wiring
- Perform other duties as required
Call Center Representative
Humana
Houston, Texas
09.2018 - 01.2019
- Manage inbound and outbound calls in a timely manner.
- Follow scripts and manuals for handling different topics with customers.
- Identify customers’ needs, clarify information and research every issue to provide solutions.
- Answer telephone call inquiries with quality monitoring score of 90% or greater.
- Enter customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
- Utilize multiple screens for quick accessibility of client information.
- Continuous use office equipment such as: Computers, scanners, fax machines, and printers.
- Confidently coordinate and communicate with several departments to ensure procedure and policies are being followed.
- Determine client eligibility before start of call by comparing client information in system to department requirements.
Housekeeping Supervisor
HHS
Webster, TX
06.2017 - 09.2018
- Purchased housekeeping supplies and equipment and responsible for overseeing take periodic inventories.
- Screened job applicants, hired new employees, and recommended promotions, transfers, and dismissals.
- Assigned duties, inspected work, and investigated complaints regarding housekeeping service and equipment and took corrective action.
- Supervised work activities of cleaning personnel to ensure clean, orderly, and attractive rooms in hotels.
- Evaluated records to forecast department personnel requirements.
- Ran and assessed reports concerning room occupancy, payroll, and department expenses.
- Recorded data regarding work assignments, personnel actions, time cards, and prepared periodic reports.
- Greeted and directed visitors / customers to their destination and provided general information.
Technical Support Officer
Empereon Marketing
Alvin, Texas
11.2016 - 06.2017
- Worked with customers/employees to identify computer problems and advise on the solution.
- Helped customers troubleshoot issues they encountered while using software and provided actionable tips to resolve the problem.
- Logged and kept records of customer/employee queries.
- Used empathy, industry knowledge, and superior customer service to deescalate situations with difficult callers.
- Followed diagrams, written instructions, notes, and manuals to repair faults and set up systems.
- Prioritized and managed many open cases at one time.
- Rapidly established and maintained rapport with customers and other business professionals.
Education
Certified Phlebotomy Technician - undefined
Launch Point Cdc
Houston, Tx03.2024
High School Diploma - undefined
Assets Academy
Alvin, TX03.2014
Skills
- Packaging and labeling
- Attention to detail
- Problem-solving
- Team collaboration
- Lifting and sorting
- Labeling and boxing
- Order picking
- Shipping and receiving
- Warehouse safety
- Order fulfillment
- Loading and unloading
- Warehouse organization
- Workplace cleanliness
- Warehouse environment safety
- Data entry
- Material handling
- Inventory organization
- Inventory counting
- Wrapping and boxing
- Leadership and team building
- Assembly and production
- Product verification
- Materials handling and transport
- Self-motivated and disciplined
- Sorting and labeling
- Picking and packing
- Cleaning and organizing
- Microsoft Excel
- Stacking and staging
- Safety protocols
- Basic mathematics
- Safety training
- Microsoft outlook
- Multitasking and organization
Timeline
Warehouse Associate
Amazon
11.2025 - 04.2026
Clinicals
Harris County Department Of Education
02.2024 - 03.2024
CSR / Data Entry
Datasmart
01.2019 - 07.2020
Call Center Representative
Humana
09.2018 - 01.2019
Housekeeping Supervisor
HHS
06.2017 - 09.2018
Technical Support Officer
Empereon Marketing
11.2016 - 06.2017
Certified Phlebotomy Technician - undefined
Launch Point Cdc
High School Diploma - undefined
Assets Academy