Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Tierra Gailliard

Pocomoke City,MD

Summary

Dynamic professional offering solid customer service background, diligent attention to detail and hardworking nature. Energetic and focused with over 20 years of experience coaching and mentoring new employees in service delivery and troubleshooting. Well-versed in sales, service and conflict resolution.

Overview

2
2
years of professional experience

Work History

Fulfillment Team Member

Target
Salisbury, MD
11.2022 - Current
  • Accurately receiving and processing incoming orders.
  • Ensuring accuracy of shipments by verifying contents and quantity of order fulfillment.
  • Confirmed items picked for orders by keying codes into system.
  • Labeled boxes and placed in outbound collection areas.
  • Providing assistance during peak seasons when workload increases.

Cashier

Carters Inc
Ocean City, MD
08.2021 - 10.2021
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Answered customers' questions and provided information on store procedures or policies.

Driver

Go-Getters
Salisbury, MD
2020 - 05.2021
  • Achieve consistently high customer scores due to exceptional service.
  • Follow safety rules to keep clean driving record with no accidents or incidents.
  • Plan optimal routes to minimize delays and maximize time efficiency.
  • Load and unloaded merchandise efficiently to meet demanding route targets.
  • Utilize GPS to optimize routes and continuously meet estimated delivery times.
  • Demonstrated professional conduct with clients to deliver outstanding customer service.

Instructor

Worcester County Developmental Center
Newark, MD
2019 - 2020
  • Developed engaging and informative lesson plans that incorporated multiple learning modalities to help clients grasp complex concepts.
  • Observed and evaluated client's mental and physically health, performance and development and provided appropriate feedback to medical staff.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Coordinated between patients and healthcare professionals to meet patient needs.
  • Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.

Pharmacy Clerk

Target
Salisbury, MD
2003 - 2019
  • Processed pharmacy payments by ringing up customers on cash register and handling cash and credit transactions.
  • Processed medical insurance claims to calculate copayments.
  • Assisted customers with questions regarding side-effects for various types of medications.
  • Smoothly resolved pharmacy customer issues to achieve patrons' satisfaction.
  • Assisted pharmacist in daily operations tasks and administrative tasks.
  • Met regulatory recordkeeping requirements by documenting pharmacy log with information on prescriptions picked up by patients.
  • Restocked shelves and prepared expired drugs for return.

Education

High School Diploma -

Pocomoke High School
Pocomoke City, MD

Skills

  • Order fulfillment
  • RF Scanning Devices
  • Customer support
  • Conflict mediation
  • Technologically savvy
  • Customer relations
  • Shipping and Packaging
  • Classroom Instruction
  • Food Preparation and Service
  • Special Needs Care
  • Materials Transport

Accomplishments

  • Promoted five times throughout Target career due to an extremely dedicated work ethic that led to increased sales and customer service satisfaction.
  • Consistently maintained high customer satisfaction ratings.
  • Developed relationships with regular clients and always exceeded monthly sales goals.
  • Recognized as Employee of the Month for outstanding performance and team contributions.

Timeline

Fulfillment Team Member

Target
11.2022 - Current

Cashier

Carters Inc
08.2021 - 10.2021

Driver

Go-Getters
2020 - 05.2021

Instructor

Worcester County Developmental Center
2019 - 2020

Pharmacy Clerk

Target
2003 - 2019

High School Diploma -

Pocomoke High School

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Tierra Gailliard