Tierra Grant
Springfield,MA
Summary
My name is Tierra Grant and I am an energetic, hardworking, reliable employee and entrepreneur. I am very quick on my feet, I am very reliable and very positive to work along side with. I believe in team work with positive attitudes and working really hard for what I want to achieve in life. I come from a family of hard working women and have seen them achieve things beyond this world and I always strive to achieve the same heights.
Overview
7
7
years of professional experience
Work History
Waitress
Uno Pizzeria & Grill
Springfield, MA
08.2024 - Current
- serving guest with amazing welcoming service and positive attitudes
- working alongside team members creating a safe space for helping hands and team work
- doing task such as cleaning, restocking, and prepping for each day
- helping guest with allergens and menu options that best suite them
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Filled condiments and napkin containers during slack periods.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Developed positive relationships with regular customers through friendly conversation.
- Stocked service areas with supplies during slow periods.
Take Out Specialist
Uno Pizzeria & Grill
Springfield, MA
08.2024 - Current
- Prepared, handled and served food according to standards and customer needs.
- Performed opening duties such as restocking supplies and checking equipment.
- Received payment for take-out orders and processed credit card transactions correctly.
- Packaged orders carefully to maintain food quality and prevent spills during transportation.
- Received payments, returned accurate change and closed checks in POS system.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Refilled condiments, napkins and server workstations.
- Assisted in menu planning by providing feedback on popular take-out items.
- Trained new staff on take-out service protocols and customer service excellence.
- Greeted customers and provided excellent customer service.
Hostess
Uno Pizzeria & Grill
Springfield, MA
08.2023 - Current
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Took reservations from patrons by phone or online.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Directed patrons to lounges and waiting areas.
- Assigned patrons to suitable tables according to server rotation.
- Provided excellent customer service by addressing customer needs promptly.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Answered telephone to provide dining information and take reservations.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Greeted guests warmly upon arrival, seating them promptly.
- Maintained a clean and organized dining area.
Fashion Stylist
Self Taught
Springfield, MA
12.2020 - Current
- Presented available merchandise with attractive displays and pleasing arrangements.
- Collaborated with makeup artists and hair stylists to create cohesive looks for each project.
- Maintained a positive relationship with clients while providing exceptional customer service throughout the styling process.
- Received payments, processed purchases and issued receipts.
- Attended fashion shows to stay abreast of new trends in the industry.
- Coordinated with vendors to purchase necessary clothing items as needed.
- Created visual displays to showcase clothing, accessories and other fashion merchandise.
- Maintained an up-to-date knowledge of market trends in order to advise clients on latest styles or colour palettes.
- Watched market and emerging fashion trends in order to keep stock fresh and current.
- Completed outfits and complemented clothing selections with carefully curated accessories.
- Created mood boards by researching current fashion trends and competitor activity.
- Sketched and designed many new and creative pieces monthly.
- Coordinated fittings of garments, shoes and accessories with designers, buyers and clients.
Visual Artist/Photographer
Entrepreneur/Self Taught
Springfield, MA
12.2018 - Current
- Maintained professional relationships with gallery owners and curators.
- Edited photographs taken of artwork prior to publishing or exhibiting them.
- Collaborated with other artists to create multimedia pieces.
- Used pens and ink, watercolors or computer software to create artwork.
- Utilized digital tools and software for graphic design and digital art creation.
- Organized portfolios with artistic work to demonstrate abilities and styles to potential customers.
- Received and incorporated feedback from clients and peers to improve artistic outcomes.
- Met with commission clients to gain agreement on artistic project goals, parameters and financial considerations.
- Set up camera control equipment, stands, and tripods for shoots.
- Review proofs with clients to determine which images should be printed or published.
- Research trends in photography styles to stay up-to-date with current technologies and practices.
- Managed social media platforms, posting engaging content to increase visibility and client engagement.
- Advise on appropriate poses, props, and backgrounds for each shot taken.
- Conducted on-location photography sessions, adapting to various environments and lighting conditions.
- Consult with clients to understand their needs and preferences for a photo shoot.
- Train assistants on proper use of photography equipment and techniques used in the industry.
Cashier
Big Y Grocery
Springfield, MA
12.2018 - 01.2021
- Counted and balanced cashier drawers.
- Helped with purchases and signed customers up for rewards program.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Built and maintained productive relationships with employees.
- Collected payments and provided accurate change.
- Resolved customer complaints professionally in accordance with company policy.
- Learned roles of other departments to provide coverage and keep store operational.
- Checked personal identifications during alcohol and tobacco sales.
- Helped customers find specific products, answered questions, and offered product advice.
- Scanned items and checked pricing on cash register for accuracy.
Bartender
Landmark Hotel
Myrtle Beach, South Carolina
06.2020 - 09.2020
- Collected and organized daily till totals and tips.
- Arranged bottles and glasses behind bar to make attractive displays.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Greeted customers and provided excellent customer service.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Checked identification of guests to verify age requirements for alcohol purchase.
Hostess
Applebee's Grill + Bar
Springfield, MA
02.2020 - 08.2020
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Monitored dining area to assess server capacity and estimate wait times.
- Handled cash payments and reconciled daily transactions accurately.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Greeted guests upon arrival and escorted them to their tables.
- Took beverage orders and served drinks during peak meal times.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Sales Associate
EBLENS
Springfield, MA
03.2018 - 07.2019
- Developed promotional strategies to increase sales volume.
- Recommended, selected and located merchandise based on customer desires.
- Placed special orders or called other stores to find desired items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Answered store and merchandise questions and led customers to wanted items.
- Maintained cleanliness of store environment including floors, windows, displays.
- Handled returns and exchanges according to company policies.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Education
High School Diploma -
Central High School
Springfield, MA06-2017
Some College (No Degree) -
Springfield Technical Community College
Springfield, MASkills
- Active listening
- Accurate money handling
- Reliability and punctuality
- Cleanliness
- Hospitality service expertise
- Complex Problem-solving
Timeline
Waitress
Uno Pizzeria & Grill
08.2024 - Current
Take Out Specialist
Uno Pizzeria & Grill
08.2024 - Current
Hostess
Uno Pizzeria & Grill
08.2023 - Current
Fashion Stylist
Self Taught
12.2020 - Current
Bartender
Landmark Hotel
06.2020 - 09.2020
Hostess
Applebee's Grill + Bar
02.2020 - 08.2020
Visual Artist/Photographer
Entrepreneur/Self Taught
12.2018 - Current
Cashier
Big Y Grocery
12.2018 - 01.2021
Sales Associate
EBLENS
03.2018 - 07.2019
High School Diploma -
Central High School
Some College (No Degree) -
Springfield Technical Community College