Tierra Grant
Windsor,NC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Outbound SMB Representative
Inbound SMB representative
Victra - Verizon Wireless Premium Retailer
Winterville, NC
03.2021 - 06.2021
- Gathered data and insights from participants during telephone interviews.
- Followed call center protocols when notifying participants of call purpose and use of information.
- Documented records of call information.
- Provided quality customer service to earn satisfaction ratings of 100%.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Production Worker
Perdue Farms, Inc
Lewiston Woodville, NC
08.2018 - 08.2020
- Well verse with whole plant.
- Assisted quality assurance by inspecting items and removing defective parts.
- Boxed, labeled and transported items to support assembly operations.
- Calibrated equipment to maintain optimal performance.
- Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
- Located and picked merchandise weighing up to 50 pounds to fulfill daily customer orders
- Located and picked merchandise weighing up to 50 pounds to fulfill daily customer orders
Camp Counselor
Domus Summer Camp
Stamford, CT
06.2016 - 08.2016
- Supervising kids, making sure kids are safe, and are having fun.
- Implemented camp activities fostering physical, social and emotional growth.
- Led groups of children safely through variety of camp activities.
- Supported children by actively listening and offering encouragement.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers
Education
Associate of Science - Criminal Justice
Martin Community College
Williamston, NCHigh School Diploma -
Bertie High School
North Carolina 05.2018
Skills
- Data verification
- Inbound and outbound calls
- Writing case histories
- Participant screening
Timeline
Outbound SMB Representative
Inbound SMB representative
Victra - Verizon Wireless Premium Retailer
03.2021 - 06.2021
Production Worker
Perdue Farms, Inc
08.2018 - 08.2020
Camp Counselor
Domus Summer Camp
06.2016 - 08.2016
Associate of Science - Criminal Justice
Martin Community College
High School Diploma -
Bertie High School