Tierra Greene
Edison,NJ
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer care industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Customer Care Representative
Wakefern Food Corporation
11.2022 - 01.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Maintained an high level of product knowledge to provide accurate information and support to customers.
- Contributed to team success, consistently achieving call center performance metrics.
- Managed high call volume with exceptional professionalism and efficiency. Taking over 40+ customers call a day.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Navigated multiple computer systems and applications to find information.
- Communicated with clients regarding account services, and balances.
- Educated customers about billing, payment processing and support policies and procedures.
Teacher's Assistant
Leading Edge
09.2021 - 10.2022
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Reporting individual progress to teacher.
- Supported student learning objectives through personalized and small group assistance.
- Assisted lead teachers with lesson plan creation and materials development .
- Documented student progress and communicated with parents to keep informed.
Customer Service/Cashier
Target
05.2018 - 08.2020
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Education
Associate of Science - Education Transfer
Middlesex County College
Edison, NJ05.2022
Skills
- Custom Order Management
- First Call Resolution
- Payment Processing
- Call Center Experience
- Problem Resolution
- Written Communication
- Decision Making
- Computer Literacy
- De-Escalation Techniques
- POS Systems and Ordering Platforms
- Data Entry
Timeline
Customer Care Representative
Wakefern Food Corporation
11.2022 - 01.2024
Teacher's Assistant
Leading Edge
09.2021 - 10.2022
Customer Service/Cashier
Target
05.2018 - 08.2020
Associate of Science - Education Transfer
Middlesex County College
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