Tierra Harris
Detroit,Mi
Summary
I have taken a course in sterile processing and received a completion of course certificate. Comprehensive understanding of steam sterilization, processing, packaging, decontamination, and industry standards such as AAMI, AORN, EPA, FDA, and other relevant regulations. Eager to expand expertise and gain valuable experience in sterile processing. Recognized for quick learning abilities and efficient work ethic, confident in ability to make a significant impact in this role.
Overview
9
9
years of professional experience
Work History
Medical Receptionist
Cancer Care Associates
06.2022
- My job responsibilities are greeting our patients as we are first impression of the office
- I'm responsible for patient check-in, updating demographics and insurance, scanning ID and insurance cards, scanning in patients forms answering multi-line phone, scheduling appointments, appointment confirmations, and collecting co-pays and or balances
- As well as being a secretary to two of our MD's
- It's my job to make sure their patients have follow-ups scheduled, make sure all appointments are confirmed make sure no appointments are scheduled on a MDs administrative day's
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Supported office staff and operational requirements with administrative tasks.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Checked patient insurance, demographic, and health history to keep information current.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Service Coordinator
Home Instead Senior Care
02.2021 - Current
- I transitioned to our Home Instead office in Livonia
- I was offered a new opportunity because of my performance as Care Giver and Med Tech for the company
- Here I am a Service Coordinator, it is my responsibility to make sure all of our clients have an awesome team of caregivers
- I assign caregivers according to their ability and the clients needs
- We provide care to many different clients in our surrounding area
- When we have orientation it is my responsibility to make sure our New Caregivers leave with a schedule they feel confident about and that fits the care they are able to provide
- I take calls from caregivers, families, and clients rather it's great review or a complaint
- I'm responsible to try to figure out a solution if Caregiver or Client aren't compatible with each other
- I coach our caregivers on things they should try differently if an incident occurs where a client has a complaint about them
- I work to build a great rapport with our clients and caregivers
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Coordinated and monitored service activities to confirm work met all requirements.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Managed and coordinated service teams to achieve successful completion of service projects.
- Prepared reports on service performance metrics and key indicators for management review.
- Communicated with clients and service providers to provide updates on work progress.
Med Tech
Home Instead Senior Care
08.2020 - 02.2021
- I transitioned to a facility my company had taken over in Westland
- I became a med tech
- I was assigned to hallways that I was required to Caregiver pass medication too
- I would administer meds, check blood pressure and sugar and administer insulin if client required
- I was responsible for narc counts and making sure clients that required narc medication got it as scheduled
- I would assist caregivers after med pass with showers, cleaning up clients etc
- After being in this role I transitioned to a new Position in the company
- Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Maintained patient confidence and protected hospital by keeping information confidential.
- Administered medications and performed basic and advanced patient assessments.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Implemented infection control practices in handling specimens and equipment to provide protection and comply with health and safety protocols.
- Maintained patient records and reports to enable tracking history and provide accurate and up-to-date information for physicians and other medical staff.
- Followed appropriate disinfecting procedures to sterilize medical equipment.
- Prepared and inspected medical equipment and instruments to manage wear and tear.
- Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
Caregiver
Home Instead Senior Care
03.2020 - 08.2020
- I started as a caregiver going to different homes of clients we provided care for
- I would assist them with personal hygiene and all ADL's
- I also cooked for them and gave med reminders
- I did housekeeping in the home where it was needed, laundry, and outings
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Direct Care Worker
Passages Community Services
11.2018 - 03.2020
- I worked in a home with six elderly people men and women
- I was responsible pass meditation, give showers and prepare meals
- I did activities with them in the home and we also do outings
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Helped clients manage money, pay bills, and shop for groceries or personal items.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Remained alert to problems or health issues of clients and competently responded.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Treatment Specialist
Holy Cross Services
01.2017 - 01.2019
- I was a treatment specialist it was my job to make sure the women followed the schedule everyday, and made it to there meetings on time rather with the therapist or outside appointments
- I cooked sometimes if clients didn't want to or knew how, I also passed meds to each of our clients everyday
- I would encouraged our women to stay sober after treatment at the facility was over
Rehabilitation Technician
Hope Network
01.2018 - 10.2018
- I worked with patients that have been disabled due to car accidents
- I assisted in helping them get dressed, use the restroom if able or changing briefs
- I also help prepare breakfast, lunch,and dinner, and I take them on outings if they'd like to go
- Some patients are working to go home so I encourage them to work hard in there PT sessions
- Communicated back to nurses and therapists regarding patient performance and condition.
- Helped develop care plans for patients with complex needs and assisted patients with using rehabilitation equipment.
- Answered telephones and performed light clerical duties to maintain smooth operations while attending to various program needs.
- Followed discharge plans, identified concerns and reported issues to management for decision-making.
- Transferred, moved and ambulated patients to and from departments with wheelchairs and stretchers.
- Established collaborative relationships with patients through consistent and meaningful communication.
- Utilized aquatic therapy treatments for patients with orthopedic and neurological conditions.
Caregiver
Turning Leaf Residential Rehabilitation Services
11.2016 - 12.2017
- I worked with patients that have, personality disorder, anger issues, paranoid schizophrenic, and etc
- I worked with 8 different client in a home I cooked for them, wash clothes, and partake in activities with them inside the cottage
- I also motivate them to be independent in some duties that can be completed independently
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Caregiver
LaJoy Group
01.2016 - 11.2016
- I provided care for elderly patients in different areas, I would go to their home and cook, clean, help with hygiene if needed and if they wanted to go somewhere I would assist them with the travel
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Education
No Degree - Sterile Processing Tech
Michigan Health Academy
Mount Clemens, MI02-2025
High School Diploma -
River Rouge High School
River Rouge, MI06-2014
Skills
- HIPPA
- OSHA
- EPA
- PPE
- Med administration
- Service coordinator
- Senior Care
- Customer Service
- Insurance verification
- Patient callbacks
- EMR / EHR
Timeline
Medical Receptionist
Cancer Care Associates
06.2022
Service Coordinator
Home Instead Senior Care
02.2021 - Current
Med Tech
Home Instead Senior Care
08.2020 - 02.2021
Caregiver
Home Instead Senior Care
03.2020 - 08.2020
Direct Care Worker
Passages Community Services
11.2018 - 03.2020
Rehabilitation Technician
Hope Network
01.2018 - 10.2018
Treatment Specialist
Holy Cross Services
01.2017 - 01.2019
Caregiver
Turning Leaf Residential Rehabilitation Services
11.2016 - 12.2017
Caregiver
LaJoy Group
01.2016 - 11.2016
No Degree - Sterile Processing Tech
Michigan Health Academy
High School Diploma -
River Rouge High School
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