Tierra Hawkins

Responded to customer inquiries via chat with professionalism and efficiency.

Provided accurate information regarding NoGigiddy services and job opportunities.

Assisted users in navigating platform and resolving encountered issues.

Maintained high customer satisfaction through effective communication and problem-solving.

Collaborated with team members to enhance support processes continuously.

Documented and escalated complex issues to relevant departments as needed.

Participated in training sessions to remain informed on product knowledge and customer service best practices.

• Delivered outstanding customer service across phone, email, and chat channels.
• Assisted customers with inquiries related to products, services, and account issues.
• Conducted outbound calls to follow up on customer inquiries and gather feedback.
• Maintained accurate records of customer interactions and performed data entry in systems.
• Collaborated with team members to resolve complex customer challenges effectively.
• Utilized Microsoft Office and other software tools for efficient customer information management.
• Demonstrated professional phone etiquette in all communications.

• Input case-related data into document management and case-tracking systems with precision.
• Organize documents using consistent naming conventions and metadata for efficient retrieval.
• Conduct quality control checks to ensure data accuracy and completeness, correcting errors promptly.
• Coordinate with attorneys and staff for timely updates of case files.
• Compile and retrieve case data or documents upon request to support litigation tasks.
• Maintain logs and reports of data entry tasks, revisions, and integrity checks.
• Uphold confidentiality standards by handling sensitive client information discreetly.