Hi, I’m
Tierra Herbert
Conyers,GA
Summary
As a versatile professional with extensive experience in the healthcare field, customer service role, crowd's management, and warehouse corporation roles, I've grown to understand the importance of being a leader. I have adapted to ensuring high standards of quality and safety, delivering exceptional customer service, and managing efficient operations. I am committed to excellence and will continue my journey no matter the role to prove my worth and hard work. Where hard work comes devotion and where devotion comes hard work!
Overview
7
years of professional experience
1
Certification
Work History
Unity LLC
Medical courier/NEMT driver
06.2021 - Current
Job overview
- Facilitated the safe transport of over 100 medical specimens and lab samples daily between multiple facilities.
- Maintained an accurate log of deliveries.
- Collaborated with staff to coordinate delivery schedules and address urgent requests.
- Properly documented all specimens
- Supported team members by covering additional routes when necessary.
Fresenius Kidney Care Dialysis
Dialysis Technician
02.2020 - Current
Job overview
- Administered dialysis treatments while ensuring patient comfort and safety.
- Monitored vital signs and recorded patient data to maintain accurate health records.
- Operated dialysis machines, troubleshooting equipment issues as needed.
- Educated patients about dialysis processes and home care techniques for improved outcomes.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Maintained a clean and safe environment through diligent adherence to infection control protocols.
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Started and ended reverse osmosis water systems and completed water quality monitoring tests.
- patient scheduling
Help at Home
Patient Scheduler
06.2022 - 05.2024
Job overview
- Scheduling patient appointments, ensuring appointment slot and minimal wait times.
- Coordinated with other departments for patient transfers, and expediting necessary follow-up appointments.
- Managed multi-line phone systems to handle high volumes of incoming calls from patients and providers.
- Updated electronic health records with patient information
Sophistiplate LLC
Lead Quality Control Inspector/Customer Service Representative
05.2021 - 11.2022
Job overview
- Conducted routine audits of production processes to identify areas for improvement.
- Developed and maintained inspection documentation for traceability and compliance purposes.
- Trained new inspectors on quality control procedures and practices.
- Completed precise measurements using special tools.
- Provided feedback to production team regarding product quality.
- Led cross-functional teams to enhance operational efficiency and streamline processes.
FedEx
Package Handler/trainer/load Area Manager
03.2019 - 05.2022
Job overview
- Labeled parcels accurately according to company guidelines.
- Checked all outgoing shipments to ensure the accuracy of contents.
- Participated in regular safety meetings and training sessions.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Utilized computer systems for tracking orders, printing labels, and preparing reports.
- managed 30 plus incoming calls, emails, and faxes per day
- Assisted in training new employees on package handling processes.
- Assisted in loading delivery trucks with prepared packages.
- Manage loaders and unloaders in a specific location.
Education
Georgia State UniversityAtlanta, GA
N/a from Nursing
12.2020
Lithonia High SchoolAtlanta, GA
High School Diploma
05.2018
Skills
- Data Entry
- MS Office
- Attention to Detail
- Multitasking Abilities
- Total Quality Management
- Document Maintenance
- Organization and Time Management
- Teambuilding
- Active Listening
- Flexible and Adaptable
- Residential cleaning
- Medical office file organizer
- Hospice care
- PCA/CNA/HHA
- Medical courier
- Shrink wrap machine operator
- Child supervision
- Dog/cat sitting
- Team Collaboration
- Patient Care
- Product Knowledge
- Paperwork Processing
- Quality Control
- Problem Resolution
- Spreadsheets
- Advanced nephrology knowledge
- Infection control standards
- Direct Patient Care
- HIPAA
- Maintaining dialysis equipment
- Patient Relations
- Order Management
- Operations Management
- Staff Training
- Staff Development
- Operations
- Lean Manufacturing
- Handling pharmaceutical materials
ACTIVITIES
Singing mathmatics studying history dog sitting
Certification
- Home Health Aide, Nevvon, 2023-07-01
- Hospice Care, Nevvon, 2023-05-01
- CPR, Nevvon, 2023-05-01
- First Aid, Nevvon, 2023-04-01
- Caregiver, Nevvon, 2023-04-01
- Dialysis technician, 2024
Timeline
Patient Scheduler
Help at Home
06.2022 - 05.2024
Medical courier/NEMT driver
Unity LLC
06.2021 - Current
Lead Quality Control Inspector/Customer Service Representative
Sophistiplate LLC
05.2021 - 11.2022
Dialysis Technician
Fresenius Kidney Care Dialysis
02.2020 - Current
Package Handler/trainer/load Area Manager
FedEx
03.2019 - 05.2022
Georgia State University
N/a from Nursing
Lithonia High School
High School Diploma