Summary
Overview
Work History
Education
Skills
Employee of the quarter
Timeline
Generic

Tierra Hill

Glen Burnie,MD

Summary

Multi-faceted skill set in the arena of Marketing/Account Executive services with extensive exposure with interdepartmental and multi state practices, seeking an opportunity to develop sales strategies and exceed sales goals in healthcare. Expertise in patient communication and conflict resolution, consistently ensuring patient needs are met, sales and marketing, and exceptional in customer service.

Overview

20
20
years of professional experience

Work History

Patient Advocate Specialist

HealthLink Home Care
02.2022 - Current
  • Business-to-Business sales and marketing.
  • Provided exceptional customer service, addressing patient concerns promptly and professionally.
  • Reduced errors in data entry by implementing a thorough verification process for patient information updates.
  • Assisted in training new staff members on office policies and procedures, enhancing overall team performance levels.
  • Supported clinical staff by providing efficient administrative assistance during peak periods.
  • Meet with social workers, case managers, nurses, and physicians for placement of appropriate patients.
  • Educate patients and families with the recovery process and come up with strategic plans for placement.
  • Oversee admissions, optimizing patient flow, bed utilization and resource allocation to enhance operational efficiency.
  • Develop and implement admissions protocols, ensuring compliance with medical regulations and best practices.
  • Assist with patient scheduling and billing.

Office Support Assistant III

Anne Arundel County Government
06.2007 - 09.2013
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Executed record filing system to improve document organization and management.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Assisted senior recruiting staff with career fairs and recruiting events.
  • Provided exceptional customer service to clients through prompt response times and effective problem-solving techniques.
  • Collaborated with team members on special projects, achieving desired outcomes within required deadlines.
  • Ensured accurate record-keeping practices by meticulously updating databases with current information.

Medical Assistant

Maryland Primary Care Physicians
03.2005 - 06.2007
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.

Education

Pending Degree - Business Administration And Management

Anne Arundel Community College
Hanover, MD

Skills

  • Sales and Marketing
  • Leadership
  • Patient rights
  • Proactive problem-solving
  • Resource utilization
  • Organized nature
  • Customer Service
  • Computer Skills
  • Excel Spreadsheets
  • Microsoft Office

Employee of the quarter

Most dedicated, reliable, and committed team player.

Timeline

Patient Advocate Specialist

HealthLink Home Care
02.2022 - Current

Office Support Assistant III

Anne Arundel County Government
06.2007 - 09.2013

Medical Assistant

Maryland Primary Care Physicians
03.2005 - 06.2007

Pending Degree - Business Administration And Management

Anne Arundel Community College

Similar Profiles

CREATE PROFILE
Tierra Hill