Summary
Overview
Work History
Education
Skills
Certification
Assessments
References
Timeline
Generic

Tierra Hopps

Baltimore,MD

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every employee a positive and memorable experience. Skilled in managing employee documentation and maintaining files and records.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Employee Experience Coordinator

Centurion
Baltimore County, MD
05.2019 - Current
  • Provide high-touch service as the first point of contact for general employee questions about people systems, processes, and benefits
  • Create a positive new hire experience by coordinating employee onboarding, facilitating orientation and serving as the liaison to new hires during the onboarding process
  • Assist with planning and coordination of celebrations & culture events
  • Perform administrative duties that may include, but not limited to, ad hoc reports, payroll, personnel HR processing, maintaining local personnel, credentialing, health & safety and training manuals
  • Maintain providers and nurses credentials
  • Complete PCN's in order to place employee on leave, return employee to work, or terminate employee
  • Advises new hires of current policies i.e. dress code, weather and provide benefits information
  • Create spreadsheets to manage multiple aspects such as credentials, employee contact etc
  • Compose and distribute meeting minutes and assist facility management with ad hoc reports
  • Open, read, and distribute incoming mail
  • Facilitate communication between sites, clinical and operational leadership, and Regional/Corporate office as instructed
  • Maintain office supply inventory as well facility inventory and order as needed
  • Support medical supply ordering as requested, if applicable
  • Answer phones and handle and direct inquiries, in a professional, courteous and efficient manner
  • Complete special projects for program manager including but not limited to PowerPoint and Prezi presentations, creating training manuals, etc
  • Create and distribute company newsletter weekly
  • Daily use of Microsoft Outlook, Word and Excel.

Department Support Specialist III

BGE
Baltimore, MD
02.2016 - 05.2019
  • Handle a minimum of 60 incoming and 40 outgoing calls regarding obstructed meters
  • Effectively handle customer inquiries and complaints based on established contact and operations standards providing a personalized customer experience
  • Train new employees on each step of the MAP process including the use of ccb, asset suite, etc
  • Responsible for sending termination notices to non compliant customers
  • Maintain multiple databases by entering and verifying information and updating logs
  • Resolve customer issues and answering questions in a professional and courteous manner
  • Update Microsoft Excel spreadsheets
  • Daily usage of Microsoft Word and Outlook
  • Other administrative duties.

Call Center Representative

PDP Group Inc
Hunt Valley, MD
09.2014 - 10.2015
  • Inbound and outbound calls to agents and lessees
  • Verify deductibles and limits of liability for lease and finances vehicles
  • Ask claims questions
  • Update computer system with information received from agents or the lessee.

Call Center Representative

Comcast
Baltimore, MD
10.2013 - 09.2014
  • Answer incoming calls; assist customers with any billing or retention issues; corrected any billing issues; adhere to call center metrics
  • Accomplishments: Multiple awards of achievement for customer service.

Sales Assistant Manager

RAC Acceptance
Baltimore, MD
11.2012 - 10.2013
  • As a Sales Assistant, consulting with interested customers about the financing program, provides quotes, create sales agreements, make collection and sales calls, and receive payments.

Sales Rep- In-Store (temp)

Comcast
Baltimore, MD
01.2012 - 10.2012
  • Demonstrated and sold Comcast products and services to new and existing customers
  • Address and resolve customer escalations
  • Functioned as store sales consultants in the areas of product knowledge, promotional code usage, billing and order entry
  • Responsible for daily cash handling and reconciliation functions including payment drops and safe access
  • Maintained the visual appearance of the store
  • Data entry.

Education

Associate in Business Administration -

HACC
true
05.2025

CPhT in Pharmacy Technician -

Caroline Center
01.2010

Diploma -

Mergenthaler Vo-Tech High School
01.2004

Skills

  • Customer Care
  • Customer Service
  • Call Center
  • CSR
  • Customer Support
  • Pharmacy Technician Experience
  • Order Entry
  • Data Entry
  • Administrative Leadership
  • Document Control
  • Presenting Ideas and Plans
  • Relationship Building
  • Discretion and Confidentiality
  • MS Office
  • Point of Contact
  • Correspondence and Reports
  • Project Coordination
  • Administrative Oversight

Certification

Certified Pharmacy Technician (CPhT)

Assessments

  • Administrative support professional fit, Proficient, January 2021
  • Customer service, Proficient, October 2020

References

References available upon request.

Timeline

Employee Experience Coordinator

Centurion
05.2019 - Current

Department Support Specialist III

BGE
02.2016 - 05.2019

Call Center Representative

PDP Group Inc
09.2014 - 10.2015

Call Center Representative

Comcast
10.2013 - 09.2014

Sales Assistant Manager

RAC Acceptance
11.2012 - 10.2013

Sales Rep- In-Store (temp)

Comcast
01.2012 - 10.2012

Associate in Business Administration -

HACC

CPhT in Pharmacy Technician -

Caroline Center

Diploma -

Mergenthaler Vo-Tech High School

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