Tierra Hudgins
Claymont,DE
Summary
Results-oriented professional with over 6 years of forward-thinking experience in financial services. Possesses strong project management experience from ideation to implementation within fintech spaces that support unsecured lending. Experienced working with legal team to develop solutions that align with organizational goals.
Overview
9
9
years of professional experience
Work History
Senior Borrow Operations Associate
M1
08.2023 - 01.2024
- Crafted policies to streamline workflows, securing legal and compliance approvals, ensuring adherence to regulatory guidelines, and reducing fraud incidents by 30%
- Collaborated with external vendors and legal to outsource 50% of pre-funding operations, optimizing resources
- Delivered comprehensive trainings, boosting operational efficiency by 23%
- Engineered complex projects despite budget constraints and managed data reports, increasing loan approvals
- Developed and implemented in-house collections program reducing past due accounts by 10%.
Senior Fraud Operations Associate
M1
02.2023 - 08.2023
- Crafted policies to streamline workflows, securing legal and compliance approvals, ensuring adherence to regulatory guidelines, and reducing fraud incidents by 30%
- Collaborated with external vendors and legal to outsource 50% of pre-funding operations, optimizing resources
- Delivered comprehensive trainings, boosting operational efficiency by 23%
- Engineered complex projects despite budget constraints and managed data reports, increasing loan approvals
- Developed and implemented in-house collections program reducing past due accounts by 10%.
Consumer Loan Analyst II
SoFi
04.2020 - 02.2023
- Resolved 3,000+ escalated concerns, averting potential legal issues
- Performed 1,000+ manager-level application reviews, ensuring trainees maintained 95%+ quality scores
- Executed 15,000+ critical credit extension decisions through rigorous risk assessment
- Ideated and implemented project to enhance customer service satisfaction via robust training
- Demonstrated consistent excellence, culminating in a promotion.
Consumer Loan Review Efficiency Analyst (Rotational Assignment)
SoFi
07.2021 - 01.2022
- Created leadership training with operations manager, improving leadership effectiveness by 15%
- Boosted productivity of 150+ employees via a KYC resource allocation project
Flex Consumer Loan Analyst II
SoFi
06.2019 - 03.2020
- Resolved 3,000+ escalated concerns, averting potential legal issues
- Performed 1,000+ manager-level application reviews, ensuring trainees maintained 95%+ quality scores
- Executed 15,000+ critical credit extension decisions through rigorous risk assessment
- Ideated and implemented project to enhance customer service satisfaction via robust training
- Demonstrated consistent excellence, culminating in a promotion.
Customer Relationship Management Consultant
SoFi
04.2018 - 05.2019
- Facilitated loan processing, improving application completion rates for over 15,000 accounts by 20%
- Optimized query resolution with a "soft sell" approach, enhancing customer experience
- Exceeded performance benchmarks, earning promotion to Flex Consumer Loan Analyst II.
Worker’s Compensation Specialist/Patient Advocate
MedRisk (PeopleShare; Contract)
10.2016 - 10.2017
- Worked with adjustors to process 16/15 patient claims daily
- Ranked as a top performer.
Independent Contractor
Commerce Energy
06.2015 - 08.2015
- Ranked as a top performer in office by securing new and old customer contracts weekly.
Fund Development Intern
Westside Family Healthcare (WFH)
02.2015 - 06.2015
- Led WFH to surpass fundraiser $5,000 monetary goal with 5K/10K implementation.
Education
MBA - Business Technology Management
Wilmington University
Wilmington, DE12.2021
Bachelor of Arts - Public Policy
University of Delaware
Newark, DE05.2016
Skills
- Procedure Writing
- Data Analysis
- Project Management
- Process Improvement
- Customer Experience
- Training
Accomplishments
- Orchestrated nationwide rollout and strategic implementation of unsecured lending product, which resulted in generating over $1M in revenue on platform within first year of product launch.
- Spearheaded loan originations, yielding over $80M in revenue per year.
- Drove operational efficiency by 18% via innovative projects involving team and resource management.
- Facilitated loan processing, improving application completion rates for over 15,000 accounts by 20%.
Timeline
Senior Borrow Operations Associate
M1
08.2023 - 01.2024
Senior Fraud Operations Associate
M1
02.2023 - 08.2023
Consumer Loan Review Efficiency Analyst (Rotational Assignment)
SoFi
07.2021 - 01.2022
Consumer Loan Analyst II
SoFi
04.2020 - 02.2023
Flex Consumer Loan Analyst II
SoFi
06.2019 - 03.2020
Customer Relationship Management Consultant
SoFi
04.2018 - 05.2019
Worker’s Compensation Specialist/Patient Advocate
MedRisk (PeopleShare; Contract)
10.2016 - 10.2017
Independent Contractor
Commerce Energy
06.2015 - 08.2015
Fund Development Intern
Westside Family Healthcare (WFH)
02.2015 - 06.2015
MBA - Business Technology Management
Wilmington University
Bachelor of Arts - Public Policy
University of Delaware
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