Tierra Jefferson-Ranson
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
SR. IT System Analyst
University Federal Credit Union
10.2022 - Current
- Led the analysis and design of IT systems to improve operational efficiency and enhance member experience.
- Collaborated with business stakeholders to gather and prioritize requirements for system enhancements and new initiatives.
- Managed end-to-end project lifecycle, including planning, execution, and monitoring of IT projects.
- Provided technical guidance and support to IT teams during system implementation and upgrades.
- Developed comprehensive documentation, including system requirements, design specifications, and user manuals.
- Conducted training sessions for end-users to facilitate smooth adoption of new systems and technologies.
JR. IT System Analysis
Emerald Lawns
02.2020 - 10.2022
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Provided level 1 and level 2 support for end-users through telephone, email, and remote desktop tools, delivering a prompt resolution of issues.
- Actively participated in disaster recovery planning, testing scenarios to identify potential risks and evaluate response strategies.
- Streamlined helpdesk operations by developing standard operating procedures and implementing ticketing systems.
- Supported the IT department during major technology upgrades and rollouts, minimizing disruptions to daily operations.
IT Support Engineer
Google Fi
04.2017 - 01.2020
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Optimized system performance, conducting routine checks and addressing potential issues before escalation.
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
Systems Administrator
DynCorp International
12.2013 - 04.2017
- Resolved escalated help desk tickets promptly, providing high-quality support to end users experiencing technical issues.
- Assisted in the onboarding process of new employees by setting up workstations, provisioning accounts, and providing initial IT training as necessary.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Tested software remotely and onsite for server sets to maintain operational readiness.
- Enhanced system security with regular patch updates and vulnerability assessments.
- Conducted regular audits of user accounts and access permissions, maintaining compliance with regulatory standards and organizational policies.
- Collaborated with IT team members to develop comprehensive disaster recovery plans, enhancing business continuity efforts.
- Maintained detailed documentation of network configurations, protocols, and procedures for efficient troubleshooting and information sharing among colleagues.
Quality Assurance Analyst
IAP World Services
12.2011 - 12.2013
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reported progress, test metrics and results to project stakeholders.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Acted as a liaison between the QA team and other departments such as Development, Customer Support, and Product Management, ensuring effective communication throughout all stages of the project lifecycle.
- Fixed identified issues to improve workflows.
Education
No Degree - Information Technology
Central Texas College
Killeen, TX12.2025
High School Diploma -
Robert M Shoemaker High School
05.2008
Skills
- Business Process Analysis
- Service-Oriented Architecture
- Web Services
- Application Integration
- Network Administration
- Project Management
- Scrum Framework
- Agile Methodology
- Technical Analysis
- Data Warehousing
- Application support
- System Upgrades
Timeline
SR. IT System Analyst
University Federal Credit Union
10.2022 - Current
JR. IT System Analysis
Emerald Lawns
02.2020 - 10.2022
IT Support Engineer
Google Fi
04.2017 - 01.2020
Systems Administrator
DynCorp International
12.2013 - 04.2017
Quality Assurance Analyst
IAP World Services
12.2011 - 12.2013
No Degree - Information Technology
Central Texas College
High School Diploma -
Robert M Shoemaker High School
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