Tierra Jefferson-Ranson
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
SR. IT System Analyst
University Federal Credit Union
Austin, TX
10.2022 - Current
- Led the analysis and design of IT systems to improve operational efficiency and enhance member experience.
- Collaborated with business stakeholders to gather and prioritize requirements for system enhancements and new initiatives.
- Managed end-to-end project lifecycle, including planning, execution, and monitoring of IT projects.
- Provided technical guidance and support to IT teams during system implementation and upgrades.
- Developed comprehensive documentation, including system requirements, design specifications, and user manuals.
- Conducted training sessions for end-users to facilitate smooth adoption of new systems and technologies.
JR. IT System Analysis
Emerald Lawns
Round Rock, TX
02.2020 - 10.2022
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Provided level 1 and level 2 support for end-users through telephone, email, and remote desktop tools, delivering a prompt resolution of issues.
- Actively participated in disaster recovery planning, testing scenarios to identify potential risks and evaluate response strategies.
- Streamlined helpdesk operations by developing standard operating procedures and implementing ticketing systems.
- Supported the IT department during major technology upgrades and rollouts, minimizing disruptions to daily operations.
IT Support Engineer
Google Fi
Austin, TX
04.2017 - 01.2020
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Optimized system performance, conducting routine checks and addressing potential issues before escalation.
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
Systems Administrator
DynCorp International
Afghanistan
12.2013 - 04.2017
- Resolved escalated help desk tickets promptly, providing high-quality support to end users experiencing technical issues.
- Assisted in the onboarding process of new employees by setting up workstations, provisioning accounts, and providing initial IT training as necessary.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Tested software remotely and onsite for server sets to maintain operational readiness.
- Enhanced system security with regular patch updates and vulnerability assessments.
- Conducted regular audits of user accounts and access permissions, maintaining compliance with regulatory standards and organizational policies.
- Collaborated with IT team members to develop comprehensive disaster recovery plans, enhancing business continuity efforts.
- Maintained detailed documentation of network configurations, protocols, and procedures for efficient troubleshooting and information sharing among colleagues.
Quality Assurance Analyst
IAP World Services
12.2011 - 12.2013
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reported progress, test metrics and results to project stakeholders.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Acted as a liaison between the QA team and other departments such as Development, Customer Support, and Product Management, ensuring effective communication throughout all stages of the project lifecycle.
- Fixed identified issues to improve workflows.
Education
No Degree - Information Technology
Central Texas College
Killeen, TX12.2025
High School Diploma -
Robert M Shoemaker High School
05.2008
Skills
- Business Process Analysis
- Service-Oriented Architecture
- Web Services
- Application Integration
- Network Administration
- Project Management
- Scrum Framework
- Agile Methodology
- Technical Analysis
- Data Warehousing
- Application support
- System Upgrades
Timeline
SR. IT System Analyst
University Federal Credit Union
10.2022 - Current
JR. IT System Analysis
Emerald Lawns
02.2020 - 10.2022
IT Support Engineer
Google Fi
04.2017 - 01.2020
Systems Administrator
DynCorp International
12.2013 - 04.2017
Quality Assurance Analyst
IAP World Services
12.2011 - 12.2013
No Degree - Information Technology
Central Texas College
High School Diploma -
Robert M Shoemaker High School