Tierra Knight
little rock,AR
Summary
Compassionate Patient Care Technician with experience at Baptist Health Medical Center, adept at monitoring vital signs and providing empathetic support. Proven ability to enhance patient satisfaction and streamline workflows through teamwork and attention to detail. Skilled in blood draws and problem-solving, fostering a safe and inclusive healthcare environment.
Experienced with patient care and daily living assistance. Utilizes compassionate communication to support patients emotionally and physically. Strong understanding of medical equipment operation and patient monitoring techniques.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Baptist Health Medical Center
12.2024 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Reduced stress for patients and families through effective communication and empathetic support.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
Customer Service Cashier
Target
03.2020 - 12.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Facilitated seamless returns and exchanges, maintaining customer trust and loyalty.
- Collaborated with team members to maintain smooth operations during peak hours.
Education
Bachelor of Computer Information Systems - Business
University of Central Arkansas
Conway, AR12-2026
Pharmacy Technician - Pharmacy
The Academy
Little Rock, AR12-2024
High School Diploma -
North Little Rock High School
North Little Rock, AR05-2022
Skills
- Vital signs monitoring
- CPR certification
- Patient observation
- Blood glucose testing
- Basic life support
- Problem-solving
- Customer service
- Teamwork and collaboration
- Friendly, positive attitude
- Attention to detail
- Time management
- Business communication
Certification
- CPCT/A - Patient Care Technician/Assistant
- CPhT - Certified Pharmacy Technician
- First Aid/CPR Certified
Licensed Pharmacy Technician
License Number: PT18885
Timeline
Patient Care Technician
Baptist Health Medical Center
12.2024 - Current
Customer Service Cashier
Target
03.2020 - 12.2024
Bachelor of Computer Information Systems - Business
University of Central Arkansas
Pharmacy Technician - Pharmacy
The Academy
High School Diploma -
North Little Rock High School
Similar Profiles
Milton GarciaMilton Garcia
Imaging Technician Assistant at Baptist Health Medical CenterImaging Technician Assistant at Baptist Health Medical Center
Whitney HillWhitney Hill
Registered Nurse at Baptist Health Medical CenterRegistered Nurse at Baptist Health Medical Center
Regina FludRegina Flud
Surgical Technologist at Baptist Health Medical CenterSurgical Technologist at Baptist Health Medical Center