Tierra Lewis
Data / Customer Success
Augusta,GA
Summary
Operations & Data Support Specialist with over 10 years of experience managing weekly records exceeding 500. Expertise in Excel reporting, attendance management, and data accuracy, complemented by strong inventory control and administrative support skills. Proven ability to lead teams in dynamic environments while ensuring organized workflows and high-quality customer service. Open to opportunities in operations, administrative support, data entry, or customer service.
Overview
9
9
years of professional experience
Work History
Data Clerk / Operations Assistant
Boys & Girls Club of Greater Augusta
09.2020 - Current
- Maintain and update attendance and membership data for 200–300 youth daily.
- Process, validate, and organize 500+ program records weekly, ensuring accuracy and compliance.
- Support daily program operations and step in as second-in-command during director absences.
- Prepare weekly attendance and program reports and maintain secure, accurate online and paper records.
- Communicate with parents, staff, and leadership to resolve issues and ensure smooth program flow.
- Provide front-desk support, assist with scheduling, and oversee youth during program hours.
- Use computer software to store and retrieve data.
- Complete data entry tasks with accuracy and efficiency.
- Support team members by cross-checking their work to ensure accuracy and consistency in data entry.
- Contribute to process improvements by identifying opportunities for automation or workflow optimization in data-related tasks.
- Increase profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Manage inventory control, ensuring stock levels were maintained to support daily operations effectively.
- Prepare and deliver operational performance reports to inform management.
- Conduct audits of existing data entry processes.
- Manage documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Analyze current data records to provide detailed reports.
- Perform wide-ranging administrative, financial and service-related functions.
Customer Service Associate / Inventory Control Support
Sears
03.2018 - 09.2020
- Conducted inventory audits, recorded discrepancies, and maintained stock accuracy.
- Operated the Epicor POS system for sales, returns, and troubleshooting.
- Supported merchandise processing and store organization.
- Assisted customers with purchases, inquiries, and issue resolution.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Identified upselling and cross-selling opportunities, contributing to increased sales.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
Customer Service Associate
Sears
03.2017 - 09.2020
- Delivered reliable customer service in a fast-paced retail environment.
- Handled returns, cash transactions, order pickups, and product questions.
- Maintained store presentation and assisted with operational tasks.
- Identified and resolved discrepancies and errors in customer accounts.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Created and maintained detailed database to develop promotional sales.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Implemented and developed customer service training processes.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Cross-trained and backed up other customer service managers.
- Investigated and resolved accounting, service and delivery concerns.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
High School Diploma -
Richmond County Technical Career Magnet School
Augusta, GA05.2019
Skills
- Microsoft Excel (VLOOKUP, pivot tables) and Salesforce (basic)
- Data entry with audits
- Reporting alongside inventory management
- Data cleaning using Epicor POS
- ADP expertise
- Attendance tracking for youth programs
- Documentation with filing systems
- Scheduling support with process improvements
- Customer communication techniques
- Collaboration within teams and time management
- Problem-solving abilities with adaptability
- Effective communication with professionalism
Additional Information
- 10 years customer service experience
- High data accuracy
- Youth program experience
- Team lead support
- Willing to relocate
Timeline
Data Clerk / Operations Assistant
Boys & Girls Club of Greater Augusta
09.2020 - Current
Customer Service Associate / Inventory Control Support
Sears
03.2018 - 09.2020
Customer Service Associate
Sears
03.2017 - 09.2020
High School Diploma -
Richmond County Technical Career Magnet School