Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Tierra Lindeman

Austin

Summary

Results-driven service professional prepared to excel in coordinating and optimizing service operations. Experienced in managing schedules, handling customer inquiries, and ensuring seamless communication between teams. Strong focus on collaboration, adaptability, and achieving goals. Skilled in problem-solving, multitasking, and maintaining high standards in fast-paced environment. Known for reliability and ability to thrive under changing needs.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Service Coordinator/Customer Service Representative

Pella Windows & Doors
06.2024 - Current
  • Identified customer issues & concerns with installed products and completed service tickets in a timely manner.
  • Processed payments online for customers and submitted ordering forms to internal teams.
  • Tracked patterns in product issues to report major influxes of specific product reports to the team.

Client Success Manager

Living Security
01.2021 - Current
  • Maintained a book of business ranging from 45-55 enterprise clients and a 90% retention rate each year.
  • Planned and presented QBR for my clients each year in alignment with their renewal.
  • Streamlined feedback from clients and filtered through to our internal Product team.
  • Analyzed reporting data on behalf of my clients and provided it to them on a recurring basis.
  • Developed a professional relationship with my contacts that resulted in $200k a year worth of net new business being brought in when they switched employers.

Coverage Specialist

Arrive Logistics
08.2020 - 10.2020
  • Handled a minimum of 75 outgoing calls per day and sold at least one load per hour.
  • Arranged sold loads for an Account Manager to jump in and manage the rest of the trip.

Food Curation Analyst

ZeroCater
04.2018 - 07.2020
  • Assisted Account Executives with securing deals and providing sample menus showcasing our offerings.
  • Provided deliverables with less than 24 hours notice.
  • Maintained an exceptional conversion rate from on demand meal ordering to recurring services.

Trust & Security Associate

HomeAway
02.2017 - 03.2018
  • Handled escalated customers & property owners & maintained a high customer satisfaction rating.
  • Managed a high volume of calls, processing over 80 new calls per day on average.
  • Provided cybersecurity best practices to home owners and advised on their listing.

Education

High School Diploma -

Sinton High School
Sinton, TX
06-2015

Skills

  • Phone, chat & email communication
  • Accurate recordkeeping
  • Client advocacy
  • Notetaking and documentation
  • Proficiency in office programs
  • Time management
  • Multitasking Abilities
  • Task prioritization

Certification

  • Certified Scrum Master - Scrum Alliance
  • Https://bcert.me/srgbvsymx

Timeline

Service Coordinator/Customer Service Representative

Pella Windows & Doors
06.2024 - Current

Client Success Manager

Living Security
01.2021 - Current

Coverage Specialist

Arrive Logistics
08.2020 - 10.2020

Food Curation Analyst

ZeroCater
04.2018 - 07.2020

Trust & Security Associate

HomeAway
02.2017 - 03.2018

High School Diploma -

Sinton High School

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