Tierra Lowe
Naperville
Summary
Professional with significant experience in guest services, equipped to handle guest interactions and manage front-office tasks efficiently. Skilled in scheduling and record-keeping, ,with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.
Overview
9
9
years of professional experience
Work History
Guest Service Representative
T' Amor Wellness Spa and Salon
07.2023 - Current
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
Mobile Phlebotomist
Versiti
02.2022 - 05.2023
- Reduced wait times for patients by effectively managing daily schedules and appointments for mobile phlebotomy services.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Uphold HIPPA regulations, ensuring all patient information was kept confidential
- Fostered positive relationships with clients, generating repeat business through excellent customer service.
- Exhibited strong organizational skills in scheduling appointments, preparing equipment, and tracking supplies inventory for mobile phlebotomy operations.
Flagger
Chicago Transit Authority, CTA
02.2018 - 05.2019
- Ensured proper usage of signaling devices, including stop/slow flags and radios for effective communication among team members.
- Assisted in setting up traffic control plans according to project specifications and local regulations, maintaining orderly work zones.
- Managed work zones using large signs and hand signals to direct traffic.
- Participated in daily safety briefings, reinforcing awareness of potential hazards and discussing best practices for accident prevention among team members.
- Adapted quickly to changing circumstances, such as inclement weather or last-minute schedule adjustments, ensuring smooth rail flow at all times.
Softlines Team Member
Target
10.2015 - 07.2018
- Operated cash register to process customer transactions.
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Supported company initiatives and promotions by actively engaging with customers and highlighting current sales, discounts, and loyalty programs.
- Conducted price audits ensuring accurate price tags, preventing discrepancies, and increasing customer trust.
- Demonstrated adaptability by cross-training in multiple departments to provide additional support when needed.
- Collaborated with team members to maintain an organized, clean, and visually appealing sales floor.
Education
Associate of Applied Science - Nursing
Rasmussen University
Aurora, IL10-2026
No Degree - Pharmacy Tech
Prairie State College
Chicago Heights, IL05-2017
No Degree - Cosmetology
Douglas J Aveda
Chicago, IL04-2014
Skills
- Customer service
- Computer skills
- Detail-oriented
- Data entry proficiency
- CPR(BLS)
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- HIPAA compliance
- Patient relations
- Electronic medical records
- Salesforce
- Critical thinking
- Problem resolution
- MS Office Proficient
Timeline
Guest Service Representative
T' Amor Wellness Spa and Salon
07.2023 - Current
Mobile Phlebotomist
Versiti
02.2022 - 05.2023
Flagger
Chicago Transit Authority, CTA
02.2018 - 05.2019
Softlines Team Member
Target
10.2015 - 07.2018
Associate of Applied Science - Nursing
Rasmussen University
No Degree - Pharmacy Tech
Prairie State College
No Degree - Cosmetology
Douglas J Aveda
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