Tierra Mack
Jacksonville,FL
Summary
Highly efficient customer service professional with a proven history of promoting productivity and collaboration in the workplace. Offering exemplary multi-tasking, customer service and clerical writing skills developed several years of experience in a setting.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Coordinator
Brooks Rehabilitation
Jacksonville, FL
08.2022 - 01.2023
- Assisted with check-in and check-out process by verifying identification and collecting payment information.
- Insurance validation
- Respond to inbound calls concerning appointment scheduling, provider inquiries, and paperwork status
- Facilitate fax communication with outside clinics
- Collect patient copayment/coinsurance
- Answered incoming calls, responded to customer inquiries, and directed customers to the appropriate department or personnel.
Chronic Care Manager
Family Care Partners
Jacksonville, FL
06.2020 - 11.2021
- Coordinated delivery of exceptional patient care by evaluating workflows and facilitating positive changes.
- Communicated with patients with compassion while keeping medical information private.
- Participated in weekly meetings with department heads to discuss census information, admissions and discharges for patients.
Patient Service Representative
Family Care Partners
Jacksonville, FL
12.2019 - 06.2020
- Facilitate patient check-in process for office visits
- Managed copay collections and ensured accurate insurance verification
- Coordinated appointment scheduling effectively
- Inputted patient demographic data into electronic health record system.
- Provided customer service by answering patient questions and addressing concerns.
Scheduling Medical Assistant
Family Care Partners
Jacksonville, FL
11.2018 - 05.2019
- Assess incoming calls to identify patient needs and route calls to appropriate department.
- Registered new patients into practice management software program accurately entering demographic information.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Manage scheduling, confirmation, and cancellation of appointments in compliance with specified policies and procedures.
- Update patient demographics and insurance information.
Education
Certified Medical Assistant -
Concorde Career College
Jacksonville, FL07.2018
High School Diploma -
Samuel W Wolfson
Jacksonville, FL01.2007
Skills
- Clinical administration skills
- Phlebotomy
- Healthcare data systems
- Clinical vitals tracking
- Venipuncture
- Triage
- Microsoft Outlook
- Epic
- Eligibility verification
- Patient scheduling coordination
- Healthcare terminology
- Human anatomy proficiency
- Multi-line phone systems
- Patient engagement
- HIPAA knowledge
- Listening skills
Certification
- CPR Certification
- Certified Medical Assistant (CMA)
Timeline
Front Desk Coordinator
Brooks Rehabilitation
08.2022 - 01.2023
Chronic Care Manager
Family Care Partners
06.2020 - 11.2021
Patient Service Representative
Family Care Partners
12.2019 - 06.2020
Scheduling Medical Assistant
Family Care Partners
11.2018 - 05.2019
Certified Medical Assistant -
Concorde Career College
High School Diploma -
Samuel W Wolfson
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