Tierra McIntosh
Youngstown
Summary
Dedicated with proven skills in communication, problem-solving, and active listening. Committed to enhancing customer experiences and resolving issues efficiently. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
10
10
years of professional experience
Work History
Customer Support Specialist
Window World
Boardman
05.2022 - 12.2024
- Resolved customer complaints through effective communication and problem-solving.
- Managed customer accounts using CRM software for record-keeping.
- Participated in team meetings to discuss strategies for improving customer experience.
- Consulted with customers regarding needs and addressed concerns.
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
- Recorded all customer interactions into the database system accurately and completely.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
Medical Receptionist
Beeghly Oaks Center For Rehabilitation & Healing
Boardman
08.2021 - 11.2021
- Greeted patients upon arrival, ensuring a welcoming environment.
- Answered phone calls, addressing inquiries and directing calls appropriately.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Delivered high-quality administrative and customer service to sustain patient and workflows.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
Bartender
Carrabba's Restaurant
Boardman
06.2015 - 01.2018
- Mixed and served beverages according to established recipes and customer preferences.
- Performed opening and closing duties including restocking supplies.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
Education
Some College (No Degree) - Business Administration And Management
Walden University
MinneapolisSkills
- Active listening
- Communication skills
- Team collaboration
- Call center operations
- Organizational skills
- Payment processing
- Problem-solving
- Email communication
- Live chat support
- Adaptability and flexibility
- Customer service excellence
- Scheduling
Timeline
Customer Support Specialist
Window World
05.2022 - 12.2024
Medical Receptionist
Beeghly Oaks Center For Rehabilitation & Healing
08.2021 - 11.2021
Bartender
Carrabba's Restaurant
06.2015 - 01.2018
Some College (No Degree) - Business Administration And Management
Walden University