Tierra McKnight
Summary
I am a resourceful and proactive professional with a talent for finding solutions and serving as a go-to technical and procedural expert. Known for meticulous attention to detail, consistently delivering work of exceptional quality. Possesses strong communication skills, adept at conveying information clearly and professionally with a touch of empathy, enhancing customer service experiences. Experienced in efficiently handling multiple computer applications within a dynamic team environment, with a solid command of Microsoft Office software. Thrives on accountability to team, work, and timelines, showcasing strong decision-making skills and technical expertise.
Overview
10
10
years of professional experience
Work History
Site Director
Tiny Treasures Learning Center
05.2015 - Current
- Enroll children using the childcare manager
- Payroll using RUN ADP
- Billing
- Conduct performance reviews
- Conduct weekly expense reports, schedule and prep, and order materials for meetings, and special events
- Maintain employee records and update as needed
- Update company policies and benefits package
- Ensure employee compliance with all company policies and state/federal laws and regulations
- Routine on-the-job training
- Take payments in the forms of cash, check, money order, credit, or debit
- Keep records of children's progress, routines, and interest
- Serve as the primary point of contact for customers, addressing their inquiries, complaints, and requests promptly and professionally, ensuring their satisfaction at all times
- Utilize Microsoft Outlook to manage schedules and appointments and coordinate meetings effectively
- Demonstrate exceptional filing skills, ensuring documents are organized and easily accessible
- Maintain a polished and professional appearance, reflecting the values and standards of our office
- Exhibit polished written grammar skills when composing emails, letters, and other correspondence
- Excellent phone etiquette, projecting a friendly and professional demeanor in all interactions
- Uphold excellent attendance and punctuality, ensuring a reliable and consistent presence in the office.
Member Service Hybrid Agent
Delta Community Credit Union
10.2021 - 12.2021
- Provide superior service to members and guest members
- Educate members on emerging bank technology and digital solutions such as mobile, online, Zelle and ATM to make their banking experience easier
- Identify financial needs and promote, recommend, refer and cross-sell products and services with integrity
- Respond and resolve concerns by partnering with the member
- Processed consumer loan applications, including reviewing, and analyzing applications and supporting documents
- Open, close, and perform maintenance on member accounts
- Identify and report suspicious activity including but not limited to phishing, money laundering, smurfing, layering, counterfeit currency, elder abuse, check kiting, account takeover fraud, new account fraud, wire fraud, and loan fraud
- Identify, prevent, and report attempts to pass fraudulent documentation and/or identification as credible forms of ID
- Serve as a Notary Public, as directed by management
- May be responsible for daily branch balance reporting.
Cashier
McDonald's
05.2014 - 03.2016
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Greeted customers entering establishments
- Maintain clean and orderly checkout areas
- Establish or identify prices of goods, services, or admission and tabulate bills using calculators, cash registers, or optical price scanners.
Education
Bachelor in Information Technology -
Georgia Military College
12.2024
Diploma -
Benjamin Banneker High School
College Park, GA08.2011
Skills
- Proficient in Google Sheets, Google Slides, Google Suites, Microsoft Word, Adobe, Publisher, OneNote, Outlook, Access, Power Point
- Proficient in using advanced search techniques of major search engines
- Typing 50-55 wpm
- Operations Management
- Program Leadership
- Performance Improvements
- Operational Leadership
- Analytical Thinking
- Technical Proficiency
- Staff Development
- Process Improvement
- Problem Solving
- Quality Assurance
- Organizational Skills
- Security Management
- Inventory Procurement
References
References available upon request.
Timeline
Member Service Hybrid Agent
Delta Community Credit Union
10.2021 - 12.2021
Site Director
Tiny Treasures Learning Center
05.2015 - Current
Cashier
McDonald's
05.2014 - 03.2016
Bachelor in Information Technology -
Georgia Military College
Diploma -
Benjamin Banneker High School
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