Tierra Monroe
Philadelphia
Summary
Experienced and dedicated healthcare professional with over 8 years of hands-on experience in pediatric care, patient services, and hospital support roles. Skilled in direct patient care, scheduling, medical documentation, and team collaboration. Known for strong communication, attention to detail, and the ability to stay calm under pressure. Currently working at Children’s Hospital of Philadelphia and pursuing a Bachelor’s degree in Healthcare Administration from DeVry University.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Nurse Aide
Children's Hospital of Philadelphia, CHOP
03.2016 - Current
- Provide general pediatric care including age-appropriate comfort, safety, and developmental support for infants through adolescents.
- Assist with activities of daily living (ADLs) such as bathing, grooming, dressing, toileting, feeding, and mobility support tailored to pediatric patients.
- Perform vital signs monitoring, intake and output measurement, blood glucose checks, and daily weights.
- Support patients with ostomies by assisting with pouching, skin care, emptying, and monitoring for signs of irritation or complications under nursing guidance.
- Offer emotional support to children and families coping with hospital stay, chronic conditions like Crohn’s disease, celiac disease, Type 1 diabetes, and short bowel syndrome.
- Collaborate with the interdisciplinary team to reinforce care plans including blood sugar monitoring, nutritional support, and bowel management.
- Monitor patient conditions and immediately report any changes to the nursing staff.
- Maintain a clean, safe, and organized environment, ensuring supplies are stocked and equipment is sanitized.
- Safely transport patients to and from diagnostic tests, therapies, or procedural areas.
- provided support and training for new staff members, promoting excellence in pediatric care.
Environmental Service Technician
Children's Hospital of Philadelphia
03.2016 - Current
- Responsible for a variety of tasks in order to maintain required Hospital standards of sanitation, cleanliness and aesthetic appearance
- Perform a variety of cleaning tasks, including but not limited to, cleaning fixtures and fittings, disinfecting horizontal and vertical surfaces, bed sleep surface preparation, and waste and linen removal.
Lead Formula Technician
Children's Hospital of Philadelphia
03.2016 - Current
- Translate formula and breastmilk orders to calculate for volume needed for 12-24 hour feeding period, including ASAP orders needed per nurse request
- Fortify human breast milk with dietary supplements and/or liquid and powder base formula to reach the desired caloric density
- Prepare skimmed breast milk using a centrifuge and analyze the fat content using the creamocrit plus system
- Prepare formula orders, ketogenic and metabolic recipes in a sterilized lab setting using liquid and powder recipes per request of dieticians.
- Stock inpatient units with read-to-feed products using FIFO (first in, first out) method
- Check and request inventory of the stock room to ensure formulary products were available for use
- Provide a second check of labels and calculations to eliminate errors and catch any changes.
- Communicate with patient care team for order clarification and availability to ensure patient needs are being fulfilled
- Delegate tasks to techs during high census and/or department shortages based on hospital operational needs
- Communicated effectively and efficiently any updates about formula room and Human Milk lab to leadership teams during daily safety call
Patient Services Representative
Children's Hospital of Philadelphia, CHOP
03.2016 - Current
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution. managed daily maintenance of voicemail retrieval and accurate message transcription
- Greet and assist patients and families during check in process and script pick-up in a welcoming manner and ordered interpreter services when applicable
- Collect and enter demographic and insurance information and collected applicable fees for services
- Assist families and patients with completion of medical forms and documents
- Schedule appointments per after visit summary and family availability request
- Obtaining appropriate insurance referrals and authorizations as needed per insurance guideline
- Replenished all office supplies and forms at the end of the day
- Maintained an up-to-date knowledge of health insurance policies and procedures related to reimbursement claims processing.
Hiring and Training Manager
Mainline Protection Services
01.2012 - 03.2016
- reviewed incoming applications to perform interview process and background screening
- Assisted new hires with completing the onboarding process and paperwork
- Ordered and issued uniforms and required equipment for all employees
- Answered main switchboard calls and transcribe messages left for office staff
- Ordered and restocked the supply room with office supplies and equipment
- Maintained CEO and COO daily and weekly schedules and use of various methods of communication on behalf of CEO and COO
- Produce meeting minutes of every weekly huddle to office staff
- Assisted with payroll and accounts payable when needed; Complete all insurance application renewal and claims
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
Front End Customer Service Manager
Wal-Mart
01.2013 - 03.2016
- Completed sale transactions to provide help to the cashiers and customers to complete sales transaction
- Assist with troubleshooting and refilling money dispensers at self-checkout
- Completed various customer service and money service transactions and transported loans to customer service area for check cashing services
- Operated the front-end checkout operation by delegating registers and tasks to associates
- Performed daily audits on cash drawers in each department and closed down store and set up all registers for the next shift.
Education
Bachelor of Science - Health Care Administration
DeVry University
Lisle, IL06.2026
High School - undefined
Franklin Towne Charter High School
Philadelphia, PA06.2011
Skills
- Attention to detail
- Customer service
- Multitasking and organization
- Workload management
- Medical terminology
- Critical thinking
- Verbal and written communication
- Problem-solving
- Strong work ethic
- Effective multitasking
Certification
- American Heart Association CPR and AED Certificate, 2026-05
- ServSafe Certification, 2026-03
Timeline
Senior Nurse Aide
Children's Hospital of Philadelphia, CHOP
03.2016 - Current
Lead Formula Technician
Children's Hospital of Philadelphia
03.2016 - Current
Patient Services Representative
Children's Hospital of Philadelphia, CHOP
03.2016 - Current
Environmental Service Technician
Children's Hospital of Philadelphia
03.2016 - Current
Front End Customer Service Manager
Wal-Mart
01.2013 - 03.2016
Hiring and Training Manager
Mainline Protection Services
01.2012 - 03.2016
High School - undefined
Franklin Towne Charter High School
Bachelor of Science - Health Care Administration
DeVry University
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