Tierra DeWalt
Augusta,GA
Summary
Dedicated Educator and Customer Service Representative with experience in conflict management and strategic communications. Seeking to transition into an administrative position to apply my expertise in communication and office management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Toddler Teacher
Childcare Network
Grovetown, GA
03.2025 - Current
- Proficiently managed the needs of 20 students for a school year while delegating tasks to my co-teacher to maintain classroom efficacy. Maintained open channels of communication with parents while providing a safe environment for children to learn through play while also documenting the physical, social, emotional and mental milestones of each child.
Preschool Teacher
Big Blue Marble Academy
Grovetown, GA
11.2023 - 01.2025
- Proficiently managed the needs of 20 students for a school year while delegating tasks to my co-teacher to maintain classroom efficacy. Maintained open channels of communication with parents while providing a safe environment for children to learn through play.
Unlicensed Optician
Eyeglass World
Augusta, GA
08.2022 - 11.2023
- Efficiently managed a live call queue of approximately 20 or more inbound service calls per day, assisted customers in choosing the proper eyewear for their prescription, and managed customer disputes on a daily basis. Proficient in Optometry Medical Terminology and Office management.
Temporary Administrative Assistant
Augusta Infomation Center
Augusta, GA
04.2021 - 04.2021
- Efficiently managed a live call queue of approximately 20 inbound service calls per day, documented resolution actions to support customer service quality assurance and control initiatives, administratively supported a team of 30 remote staff members, and 8 in-office staff members.
e-Commerce Sales Associate
Kroger
Grovetown, GA
07.2017 - 10.2019
- Anticipated customer needs and provided concrete services, promoted products and services to generate new business and drive up sales, solicited customer feedback about shopping and service experience.
Education
B.S. - Psychology
Augusta University
12.2018
Skills
- Active Listening
- Computer Literacy
- Conflict management
- Leadership Experience
- Group and individual instruction
- Observation and assessment
- Office administration
- Time management
- Insurance verification
- Optical measurements
- Customer service
- Insurance billing
Leadership
- National Honors Society of Leadership & Success (NSLS)
- Teacher of the Quarter December 2024
- Teacher of the Month September 2024
Certification
Fire Safety
CPR and First Aid
Awards
Teacher of the Quarter | December 2024
Teacher of the Month | September 2024
Timeline
Lead Toddler Teacher
Childcare Network
03.2025 - Current
Preschool Teacher
Big Blue Marble Academy
11.2023 - 01.2025
Unlicensed Optician
Eyeglass World
08.2022 - 11.2023
Temporary Administrative Assistant
Augusta Infomation Center
04.2021 - 04.2021
e-Commerce Sales Associate
Kroger
07.2017 - 10.2019
B.S. - Psychology
Augusta University