Compile and deliver monthly contract deliverables to government personnel as required by PWS stipulations
Liaise between government personnel and contract program manager to resolve contract concerns or modifications
Liaise between contract team members to ensure open communication and conflict resolution
Identify and develop ways to use knowledge management concepts and techniques to accomplish principal program goals of Fleet Activities Support Team (FAST)
Process improvement change agent
Develops strategies and resources to enhance KM process improvement implementation
Promote knowledge exchange and use of developed strategies and resources within the FAST
Establish, maintain, evaluate, improve processes and reporting on the FAST’s ability to impact the Fleet
Manage virtual presence of the FAST, including existing/future content sites, SharePoint portals, and unique software capabilities
Ensure all messaging efforts and content align with the FAST’s strategic comms plan
Serve as FAST enterprise content manager
Ensures content owners are provided with appropriate KM technologies to develop, maintain, broadcast, and share their respective and explicit knowledge and processes
Determine how knowledge content will be structured, shared (collaboration), controlled, and made accessible to the FAST institutional, operational and force generating communities
Develop policy recommendations and processes for the creation, capture, storage, use, retrieval, and transfer of knowledge content across the USG command and supported customers.
Strategic Communications Advisor
DoD CTR
Norfolk
11.2018 - 05.2023
Responsible for synthesizing knowledge of strategic communications, messaging, Joint Training, and cyberspace familiarity to provide strategic engagement advice to the Operating Location – Bravo (OL-B) Chief and strategic and tactical stakeholders
Able to describe the benefits of using a secure, closed-loop networked environment for mission rehearsal, concept development and experimentation to targeted audiences
Develop strategic communication methods, targeted outreach strategies, and communication products to demonstrate how OL-B and its assets support the global warfighters’ cyber mission
Liaise with public affairs and other media outlets to facilitate strategic outreach opportunities for OL-B including article publications, interviews, and videos
Implement and maintain OL-B’s Strategic Communications and Engagement plan that supports OL-B strategic initiatives and ongoing operations
Develop and distribute products outlined in the communication plan
This includes a quarterly CED newsletter, talking points, briefs, speeches, and articles that highlight, explain, and promote OL-B capabilities
Manage and coordinate OL-B leadership engagement efforts
This involves conducting a monthly communication working group to identify stakeholders, customers, and senior leadership engagement opportunities
Maintain SharePoint engagement calendar and other knowledge management sites for information synchronization.
Mission Support Specialist
Department of the Navy, NSWDG
Virginia Beach
02.2011 - 11.2018
Serve as project officer for assigned platforms and respective areas, responsible for extensive planning, coordination and project management for NSW operational support, force protection and signature reduction
Coordinate extensively with external agencies within U.S
Special Operations Command, the DoD and other government agencies to accomplish project support
Plan projects and manage through execution through effective team development and communication
Provide recommendations and potential way ahead to command leadership regarding signature reduction courses of action for operational implementation
Establish and publish standard operating procedures regarding sensitive mechanism acquisition and proper usage of clandestine communication network for organizational implementation and adherence
Create and staff plans, modifications and dissolutions through headquarters via agency liaisons
Planned and successfully implemented the development and installation of a sensitive communications infrastructure
The development and implementation of over ten organizational standard operations procedures to improve organizational processes
The creation and liaison approval staffing of over eight extremely sensitive authority documents enabling mission success
Conducted over 30 detailed risk assessments and provided leadership with mitigation strategies and courses of action.
Intelligence Technician
E-9 Corporation
Ft. Bragg
03.2009 - 02.2011
Provide direct support to the SOF/SMU community through the acquisition and creation of variety intelligence documents used in the deployment of SOF/SMU personnel in support of the Global War on Terrorism
Conduct data management, file maintenance, and maintain organizational tools to track and record actions for Special Operations Integrated Activity
Advise and assist customers, providers, and operations employees on matters of acquisition of intelligence products through face-to-face meetings, email, or telephonic communication
Track and keep coworkers informed of actions taken to assist customers and create reports, information papers and briefings when required
Joint Operations Support Technician Course, Honor Grad, April 2009
Over 100 sensitive document acquisitions during a critical mission ramp up with a short lead time and zero errors
Maintained successful liaison relationship with key program partners to ensure enterprise program and project success.
Overhead Analyst
United States ARMY, Triton Team
Ft. Bragg
10.2006 - 09.2007
Planned, implemented, and maintained databases for all aspects of TRITON operations required to process Signals Intelligence material and evaluate tactical operational capabilities
Evaluated and disseminated information related to intelligence collection requirements and systems usage to recommend and affect the overall operations of the Army TRITON program
Collected, interpreted, and integrated information from multiple sources to assess the relevance and significance of Worldwide TROJAN and TRITON OPERATIONS
Honorable Discharge from United States Army, September 2007
Served as an asset overhead analyst by overseeing and directing collection of specified targets in support of national security
Provided information to TROJAN systems engineers for product improvements and organizational process improvements
Presented activity positions and controversial issues in briefings to field grade officers to resolve time sensitive problem sets.
Assistant Mission Director
United States ARMY, Process Analysis Reporting Bay
Camp Humphreys
09.2005 - 09.2006
Processed, analyzed, and reported on foreign ground forces posture and intentions in support of U.S
National authorities and United States Army strategic operations, and tactical level commanders
Executed flexible crypto logic strategy that insured timely collection, analysis, and dissemination of combat intelligence in concert with mission phase objectives
Gathered, sorted, and scanned intercepted messages and signals and performed initial analysis to establish communication patterns
Army Achievement Medal, August 2006
Provided responsive SIGINT and INFOSEC support to component commanders and the National Command Authority
Provided accurate and timely reports on combatant activity in support of a critical mission.
Intelligence Analyst
United States ARMY, Tech Control & Analysis Element
Goodfellow AFB
04.2005 - 08.2005
Responsible for production of Graphic Informal Technical Notes
Conducted daily information mining and intercept analysis to glean technical data from national and SIGINT system reporting
Periodically briefed target set information to other tactical SIGINT and local NSA elements
Produced Informal Technical Notes using Microsoft PowerPoint and Microsoft Word by data mining and collection analysis from multiple intelligence agencies
Provided analysis from multiple intelligence sources to help guide SIGINT collection
Utilized various databases and mapping software to portray target activity and intentions
Military Intelligence Signals Intelligence Analyst Course, August 2005.
Korean Linguist
United States ARMY, Defense Foreign Language Institute
Presidio of Monterey
10.2003 - 08.2005
Responsible for becoming a proficient linguist with the ability to read, write, and speak the Korean language
Produced written reports and presented briefings to local NSA branch officers and Department Chair Leaders at the Defense Language Institute of Foreign Language Center (DLIFLC)
Basic Program of Instruction in the Korean Language, Diploma with Honors, March 2005.
Timeline
Knowledge Manager/Contract Team Lead
DoD CTR
06.2023 - Current
Strategic Communications Advisor
DoD CTR
11.2018 - 05.2023
Mission Support Specialist
Department of the Navy, NSWDG
02.2011 - 11.2018
Intelligence Technician
E-9 Corporation
03.2009 - 02.2011
Overhead Analyst
United States ARMY, Triton Team
10.2006 - 09.2007
Assistant Mission Director
United States ARMY, Process Analysis Reporting Bay
09.2005 - 09.2006
Intelligence Analyst
United States ARMY, Tech Control & Analysis Element
04.2005 - 08.2005
Korean Linguist
United States ARMY, Defense Foreign Language Institute
<ul><li>Advised 20+ leaders on complex employee relations issues like performance management and workplace investigations, ensuring full compliance with Panamanian labor law and minimizing legal risks.</li><li>Keeping an Open-Door policy for the employees. Investigations regarding employee issues and complaints. Collaboration with the Security and Employee Relations departments in investigations.</li><li>Review and approval of disciplinary actions. Completed more than 500 terminations according to Panamanian labor law.</li><li>Requesting, reviewing and approving of HRIS updates, transfers, benefits payments, intercompany and schedules changes.</li><li>Led the foreigner workers contract terminations according to the established Labor Law and company policies.</li><li>Participated in the Health and Safety Committee and inspections of the Social Insurance Institution, obtaining a passing score on every inspection. Developed the accidents events guidelines and form.</li><li>Participated in projects and tasks together with other areas such as HRIS and HR Corporate, for instance, the creation of the employee knowledge database to feed the chatbot for employees questions/answers.</li><li>Reporting and KPIs examination, including attrition and exit interviews results.</li><li>Review of policies, guidelines and procedures. Creation and updates of processes and control spreadsheets such as job abandonment process and form and the Oracle Manager Self Service control.</li><li>Implemented the onboarding program for new hires.</li><li>Developed HR Topics training plan for Operations staff.</li><li>Provided on the job training to the local HR members, developing skills and empowering the team.</li><li>Managed the HR providers purchase orders and payment requests.</li><li>Maintained close collaboration with the payroll department on claims and other employees inquiries, as well as support with compliance documents.</li></ul> at ALORICA<ul><li>Advised 20+ leaders on complex employee relations issues like performance management and workplace investigations, ensuring full compliance with Panamanian labor law and minimizing legal risks.</li><li>Keeping an Open-Door policy for the employees. Investigations regarding employee issues and complaints. Collaboration with the Security and Employee Relations departments in investigations.</li><li>Review and approval of disciplinary actions. Completed more than 500 terminations according to Panamanian labor law.</li><li>Requesting, reviewing and approving of HRIS updates, transfers, benefits payments, intercompany and schedules changes.</li><li>Led the foreigner workers contract terminations according to the established Labor Law and company policies.</li><li>Participated in the Health and Safety Committee and inspections of the Social Insurance Institution, obtaining a passing score on every inspection. Developed the accidents events guidelines and form.</li><li>Participated in projects and tasks together with other areas such as HRIS and HR Corporate, for instance, the creation of the employee knowledge database to feed the chatbot for employees questions/answers.</li><li>Reporting and KPIs examination, including attrition and exit interviews results.</li><li>Review of policies, guidelines and procedures. Creation and updates of processes and control spreadsheets such as job abandonment process and form and the Oracle Manager Self Service control.</li><li>Implemented the onboarding program for new hires.</li><li>Developed HR Topics training plan for Operations staff.</li><li>Provided on the job training to the local HR members, developing skills and empowering the team.</li><li>Managed the HR providers purchase orders and payment requests.</li><li>Maintained close collaboration with the payroll department on claims and other employees inquiries, as well as support with compliance documents.</li></ul> at ALORICA
<ul><li>Managing Germany, Italy, Spain, Sweden, Qatar, and India payroll.</li><li>Managing Hire to exit process for all countries.</li><li>Processing one-time payments like Retention bonus, sign-on bonus, Relocation expense, sales commission payments etc.</li><li>Updating master files with respect to assigned entities. (New hires, Termination, salary changes, cost center, department class changes).</li><li>Support HR processes related to onboarding, contract changes, terminations, and exit settlements in line with local legislation</li><li>Implemented end to end RSU/Stock option gain/ESPP program from payroll side for all regions.</li><li>Gross to net reconciliation.</li><li>Net payout reconciliation on employee wise.</li><li>Processing stock option (ESOP) taxation through payroll, ensuring accuracy by validating against the Share works report Remitting tax payments monthly within due dates to avoid penalties.</li><li>Processing third party payments (Insurance payments) once payroll is finalized.</li><li>Remitting pension contribution on quarterly basis for Italy.</li><li>Work with payroll service provider/ stake holders to ensure successful delivery of salary payments, compliance, and accounting.</li><li>Review month end /Quarter end closure and make salaries and accruals accounting properly.</li><li>Responsible for all payroll-related payments, forecast cash flow and cash requirement for the payroll.</li><li>Conduct payroll induction for new joiners for India.</li><li>Conduct monthly business review meetings with all service providers.</li><li>Part of product implementation team. (Care-lite tool) employee queries through ticket system.</li><li>Processing full and final settlement for terminated employees.</li><li>Validating investment proofs during year end.</li><li>Working on employee queries daily, responding within SLA.</li><li>Preparing capitalized R&D reports in the month end helps higher leaders to take strategic decisions.</li><li>Posting journal entries on NetSuite.</li><li>Preparing black-line reconciliation reports during the month end (Accrued vacation, accrued commission, Bonus, employee benefits, employee benefits advances).</li><li>Participate in global payroll projects, system testing, and process improvement initiatives.</li><li>Applications Knowledge: Workday, ADP Streamline, Oracle Net suite.</li><li>India Payroll-People work, Global Payroll-ADP Streamline and For Accounting Oracle Net suite.</li></ul> at Sprinklr India Private Limited<ul><li>Managing Germany, Italy, Spain, Sweden, Qatar, and India payroll.</li><li>Managing Hire to exit process for all countries.</li><li>Processing one-time payments like Retention bonus, sign-on bonus, Relocation expense, sales commission payments etc.</li><li>Updating master files with respect to assigned entities. (New hires, Termination, salary changes, cost center, department class changes).</li><li>Support HR processes related to onboarding, contract changes, terminations, and exit settlements in line with local legislation</li><li>Implemented end to end RSU/Stock option gain/ESPP program from payroll side for all regions.</li><li>Gross to net reconciliation.</li><li>Net payout reconciliation on employee wise.</li><li>Processing stock option (ESOP) taxation through payroll, ensuring accuracy by validating against the Share works report Remitting tax payments monthly within due dates to avoid penalties.</li><li>Processing third party payments (Insurance payments) once payroll is finalized.</li><li>Remitting pension contribution on quarterly basis for Italy.</li><li>Work with payroll service provider/ stake holders to ensure successful delivery of salary payments, compliance, and accounting.</li><li>Review month end /Quarter end closure and make salaries and accruals accounting properly.</li><li>Responsible for all payroll-related payments, forecast cash flow and cash requirement for the payroll.</li><li>Conduct payroll induction for new joiners for India.</li><li>Conduct monthly business review meetings with all service providers.</li><li>Part of product implementation team. (Care-lite tool) employee queries through ticket system.</li><li>Processing full and final settlement for terminated employees.</li><li>Validating investment proofs during year end.</li><li>Working on employee queries daily, responding within SLA.</li><li>Preparing capitalized R&D reports in the month end helps higher leaders to take strategic decisions.</li><li>Posting journal entries on NetSuite.</li><li>Preparing black-line reconciliation reports during the month end (Accrued vacation, accrued commission, Bonus, employee benefits, employee benefits advances).</li><li>Participate in global payroll projects, system testing, and process improvement initiatives.</li><li>Applications Knowledge: Workday, ADP Streamline, Oracle Net suite.</li><li>India Payroll-People work, Global Payroll-ADP Streamline and For Accounting Oracle Net suite.</li></ul> at Sprinklr India Private Limited
<ul><li>Profile: Record to Reporting (R2R)</li><li>Performing financial reporting and controlling for across all the entities (in Hyperion and Oracle = JD Edward).</li><li>Performing End to End P&L finalization (Review of accruals, Negative Cash Accrual, prepaid amortization schedule, FX Adjustments, creation, deletion and capitalization of fixed assets, posting of depreciation etc.) & taking calls with Controllers during Months end for further review of P&L.</li><li>Banking process includes positive pay exceptions, stop payment, voiding checks with AP team. Checks movement to unclaimed property. Payment proof, remittance details.</li><li>IFRS lease computation complying with IFRS 16 in CoStar – Real Estate Manager system (this is only for lease).</li><li>Preparation of webforms and variance analysis report and sharing with stakeholders with detailed information.</li><li>Performing Balance sheet reconciliation with adherence of policy and clearance of open items along with relevant details of lines which is overaged however will be staying for long time (i.e.- Bonus and dividends, Common Stocks, Security Deposits).</li><li>Facilitating team operations by discussions through the sharing of information and knowledge, identification of teamwork issues, development of problem-solving recommendations, and recommendations of standardizing team operations.</li><li>Cross train resources in order to have backup of each other to help team synergy helping team members to take leaves when required without bothering of work/process deliverables.</li><li>Conduct weekly, biweekly and monthly meetings with stake holders as per their agreement.</li><li>Create opportunities for team members to provide input on procedures/processes and share their expertise with other team members.</li><li>Working knowledge of ERP systems People Soft, ART (Reconciliation software of Oracle), JD Edward, Teradata, Cetova, Hyperion (HFM), Cadency, Blackline, SAP, NetSuite, Workday Adaptive, Coupa, Tableau, CoStar, Alteryx.</li><li>PROCESS IMPROVEMENTS</li><li>Given 12 lean ideas in area of Month End Close journals, Balance Sheet Reconciliations, and Bank Reconciliations.</li><li>Part of a green belt project on quality of reconciliations and BOT implementation (work in progress) – controllership impact</li><li>Bring automation & Marco enabling dash board MIS reporting for monthly SLA, KPI, IC balances, Cash forecasting etc.</li></ul> at Genpact India Pvt. Ltd<ul><li>Profile: Record to Reporting (R2R)</li><li>Performing financial reporting and controlling for across all the entities (in Hyperion and Oracle = JD Edward).</li><li>Performing End to End P&L finalization (Review of accruals, Negative Cash Accrual, prepaid amortization schedule, FX Adjustments, creation, deletion and capitalization of fixed assets, posting of depreciation etc.) & taking calls with Controllers during Months end for further review of P&L.</li><li>Banking process includes positive pay exceptions, stop payment, voiding checks with AP team. Checks movement to unclaimed property. Payment proof, remittance details.</li><li>IFRS lease computation complying with IFRS 16 in CoStar – Real Estate Manager system (this is only for lease).</li><li>Preparation of webforms and variance analysis report and sharing with stakeholders with detailed information.</li><li>Performing Balance sheet reconciliation with adherence of policy and clearance of open items along with relevant details of lines which is overaged however will be staying for long time (i.e.- Bonus and dividends, Common Stocks, Security Deposits).</li><li>Facilitating team operations by discussions through the sharing of information and knowledge, identification of teamwork issues, development of problem-solving recommendations, and recommendations of standardizing team operations.</li><li>Cross train resources in order to have backup of each other to help team synergy helping team members to take leaves when required without bothering of work/process deliverables.</li><li>Conduct weekly, biweekly and monthly meetings with stake holders as per their agreement.</li><li>Create opportunities for team members to provide input on procedures/processes and share their expertise with other team members.</li><li>Working knowledge of ERP systems People Soft, ART (Reconciliation software of Oracle), JD Edward, Teradata, Cetova, Hyperion (HFM), Cadency, Blackline, SAP, NetSuite, Workday Adaptive, Coupa, Tableau, CoStar, Alteryx.</li><li>PROCESS IMPROVEMENTS</li><li>Given 12 lean ideas in area of Month End Close journals, Balance Sheet Reconciliations, and Bank Reconciliations.</li><li>Part of a green belt project on quality of reconciliations and BOT implementation (work in progress) – controllership impact</li><li>Bring automation & Marco enabling dash board MIS reporting for monthly SLA, KPI, IC balances, Cash forecasting etc.</li></ul> at Genpact India Pvt. Ltd
<ul>
<li>Lead in the creation of the 2025 Middlesex County Homelessness Action Plan, guiding multi-sector strategy across 8 municipalities for the next five years.</li>
<li>Lead case manager for clients facing high-risk housing instability, evictions, and multi-barrier challenges. Navigate complex systems to secure urgent basic needs, emergency funding, and long-term housing solutions.</li>
<li>Maintained current knowledge of relevant laws, regulations pertaining to the field of social work, navigation.</li>
<li>Cultivated partnerships with landlords, legal systems, shelters, healthcare providers, and social agencies, streamlining coordinated access and warm referrals.</li>
<li>Acted as a resource for municipal staff and frontline workers, providing up-to-date knowledge on provincial housing programs and community support pathways.</li>
</ul> at Middlesex County Social Services<ul>
<li>Lead in the creation of the 2025 Middlesex County Homelessness Action Plan, guiding multi-sector strategy across 8 municipalities for the next five years.</li>
<li>Lead case manager for clients facing high-risk housing instability, evictions, and multi-barrier challenges. Navigate complex systems to secure urgent basic needs, emergency funding, and long-term housing solutions.</li>
<li>Maintained current knowledge of relevant laws, regulations pertaining to the field of social work, navigation.</li>
<li>Cultivated partnerships with landlords, legal systems, shelters, healthcare providers, and social agencies, streamlining coordinated access and warm referrals.</li>
<li>Acted as a resource for municipal staff and frontline workers, providing up-to-date knowledge on provincial housing programs and community support pathways.</li>
</ul> at Middlesex County Social Services