Tierra Nelson
Sugar Land,TX
Summary
Proven caregiver and healthcare professional, adept in HIPAA compliance and vital signs monitoring, significantly enhanced patient outcomes at Cincinnati Children's Hospital. Skilled in developing personalized care plans and providing emotional support, demonstrating a dependable and responsible approach to patient care. Achieved commendable levels of patient satisfaction and safety through meticulous attention to detail and a supportive personality.
Overview
11
11
years of professional experience
Work History
Adult Caregiver-PRN
Touching Hearts At Home
2024.04 - Current
- Adapted care approaches based on individual patient preferences and cultural sensitivities, demonstrating respect for diversity within the caregiving setting.
- Enhanced patient well-being by providing compassionate and attentive care.
- Contributed towards creating a clean and hygienic environment by performing light housekeeping duties like laundry, dishwashing, etc.
- Managed medication schedules for multiple patients, ensuring proper dosages and adherence to prescribed regimens.
- Coordinated communication between patients, families, and staff members to ensure consistent understanding of care expectations and goals.
- Maintained detailed records of patient progress, enabling accurate evaluation of care plan effectiveness.
- Maintained patient confidentiality while sharing relevant information with authorized parties as needed.
- Developed strong rapport with patients through active listening and empathetic communication techniques, enhancing overall trust in caregiver services provided.
- Built strong relationships with clients to deliver emotional support and companionship.
- Ensured a safe and comfortable setting by promptly addressing any concerns or hazards within the care environment.
- Collaborated with healthcare professionals to develop personalized care plans, leading to better patient outcomes.
- Conducted regular safety checks on patient environments, reducing the risk of accidents or injuries.
Medicaid Representative
Tufts Health Plan
2022.05 - 2024.01
- Played a key role in achieving departmental performance goals through diligent work ethic and commitment to excellence.
- Maintained up-to-date knowledge of changes in Medicaid regulations, sharing relevant updates with team members as needed.
- Improved member satisfaction by responding promptly and professionally to Medicaid inquiries.
- Assisted clients in understanding their Medicaid benefits, explaining complex regulations and policies with clarity.
- Conducted thorough reviews of eligibility documentation, maintaining compliance with state and federal guidelines.
- Managed a high volume of case files, prioritizing tasks effectively to meet strict deadlines consistently.
- Handled sensitive client information with discretion, adhering to HIPAA privacy regulations at all times.
- Demonstrated excellent customer service skills while assisting diverse populations with various needs related to Medicaid benefits.
- Processed Medicaid applications accurately, ensuring timely access to healthcare services for eligible members.
- Responded to customer concerns and questions on daily basis.
- Resolved discrepancies in member accounts by conducting thorough research and applying appropriate corrective actions as necessary.
State Tested Nursing Assistant/Cardiac Monitor Technician
Cincinnati Children's Hospital And Medical Center
2016.07 - 2022.02
- Demonstrated adaptability by caring for a diverse range of patients with varying needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided emotional support for patients and their families during difficult times, fostering trust and rapport.
- Monitored vital signs, promptly reporting any abnormalities to the supervising nurse.
- Participated in professional development opportunities to stay current in STNA best practices and industry trends.
- Documented vital signs to inform nurses and physicians of any changes in patient status.
- Supported rehabilitation efforts through consistent implementation of prescribed therapeutic exercises.
- Collaborated with nursing staff to ensure timely delivery of medications and treatments.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reduced risks of injury by implementing proper transfer techniques when moving or repositioning patients.
- Monitored vital signs regularly, reporting any abnormalities or concerns to nursing staff promptly for timely intervention.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Monitored patients' heart rhythms and functions through cardiac monitoring strips.
- Collaborated with healthcare team to maintain quality patient care.
- Trained and supervised new cardiac monitor technicians on best practices and safety measures.
- Cleaned and sterilized equipment after each appointment, changed batteries and checked for malfunctions.
- Improved patient care by accurately interpreting and reporting cardiac monitor readings.
- Demonstrated strong attention to detail while analyzing complex waveform patterns for abnormalities or changes in patient condition.
- Assisted in saving lives through efficient recognition and reporting of life-threatening arrhythmias.
- Facilitated smooth transitions between shifts by providing comprehensive handover reports detailing any significant events or observations during monitoring periods.
- Interpreted tests and identified arrhythmias and heart abnormalities on patient's EKG and reported to cardiologist.
- Provided exceptional patient support, addressing concerns regarding cardiac monitoring procedures and devices.
- Enhanced communication between medical staff by providing timely updates on patient cardiac status.
- Increased accuracy of diagnoses by meticulously documenting patients'' ECG data for physician review.
State Tested Nursing Assistant-PRN
Clovernook Healthcare Pavilion
2013.10 - 2022.02
- Reduced risks of injury by implementing proper transfer techniques when moving or repositioning patients.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Monitored vital signs regularly, reporting any abnormalities or concerns to nursing staff promptly for timely intervention.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Enhanced patient comfort by addressing individual needs and preferences during routine care tasks.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
Education
Certificate of Completion (CNA) - Nursing Assistance
Exceptional School of Excellence
Houston, TX01.2024
Ohio State Tested Nursing Assistant - Nursing Assistance
Alia Healthcare Service
Cincinnati, OH01.2013
High School Diploma -
Princeton High School
Cincinnati, OH05.2010
Skills
- End of life care
- Alzheimer's Care
- Care Plan Development
- Physical therapy support
- Vital signs monitoring
- Personal Hygiene Assistance
- Transportation Assistance
- Incontinence care
- Nutrition monitoring
- Medical Equipment Operation
- HIPAA Compliance
- Client Transportation
- Documentation
- Problem-Solving
- Dependable and Responsible
- Multitasking and Organization
- First aid and safety
- Direct Patient Care
- Flexible schedule and availability
- ADL Assistance
- Care Plan Adherence
- Fast Learner
- Certified in CPR/AED
- Supportive Personality
- Medical chart documentation
- Infection Control
Timeline
Adult Caregiver-PRN
Touching Hearts At Home
2024.04 - Current
Medicaid Representative
Tufts Health Plan
2022.05 - 2024.01
State Tested Nursing Assistant/Cardiac Monitor Technician
Cincinnati Children's Hospital And Medical Center
2016.07 - 2022.02
State Tested Nursing Assistant-PRN
Clovernook Healthcare Pavilion
2013.10 - 2022.02
Certificate of Completion (CNA) - Nursing Assistance
Exceptional School of Excellence
Ohio State Tested Nursing Assistant - Nursing Assistance
Alia Healthcare Service
High School Diploma -
Princeton High School
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