Tierra O'Garra
Concord,NC
Overview
11
11
years of professional experience
Work History
COORDINATOR
University of North Carolina Charlotte
Charlotte, NC
12.2023 - Current
- Serve as a liaison to more than 40 inter/national fraternities and sororities, alumni/ae advisors, and undergraduate chapters regarding chapter operations, extension/expansion, university policies, and other relevant issues.
- Advise the Panhellenic Council(over 700 students) and Diversified Greek Council(over 200 students) to lead, develop, and facilitate items needed for their councils and individual organizations.
- Advise and support Greek Weekend activities, serving as the primary point of contact with the graduate assistants for all events during the weekend, i.e., airband, step show, and Greek Games.
- Supervise OFSL Summer Graduate Intern and academic year Administrative Intern
- Lead and plan Panhellenic recruitment and provide counseling, leadership, and advising to student groups, advisors, and stakeholders.
- Help coordinate the NPHC yard show and stroll competition, ensuring successful and strategic check-in and ticket distribution.
- Coordinate and facilitate all New Student Orientation student volunteer sign-ups and training and ensure attendance from students at events. Collaborate and outline all Week of Welcome/Gold Rush events.
- Coordinate Fraternity and Sorority Life open house events,such as “serial bar,” Wings and Things, Candy Bar, welcome events, etc.
- Plan and organize conference travel for 5 member staff and over 40 student leaders
ADMINISTRATIVE SUPPORT ASSOCIATE
University of North Carolina Charlotte
Charlotte, NC
07.2021 - 12.2023
- Company Overview: Office of Fraternity and Sorority Life
- Develops and maintains budget for OFSL department
- Reconciles monthly budget and purchase card transactions
- Manages Panhellenic Database System (MyCampusDirector) for 8 Sororities and 13 Fraternities
- Organizes and maintains Fraternity and Sorority Life student database that stores 42 Fraternities and Sororities with over 1500 student records
- Contributes a high level of executive administration to the planning and execution of Panhellenic Rush Weekend
- Performs continuous maintenance of Greek Life website by updating scorecards for all 42 Fraternities and Sororities
- Monitors Fraternity and Sorority Compliance Submissions
- Office of Fraternity and Sorority Life
TRAVEL LIAISON COORDINATOR (part-time)
Timika Peterson, Few Chosen & Stereo (International Recording Artist/Group)
Greensboro, NC
01.2014 - 07.2021
- Provide administrative support for a five-member international recording group
- Coordinate and manage all band activities and communications
- Prepare written correspondence and communicate internally and to third parties (patrons, producers, artist managers, lawyers, etc.)
- Manage practice/tour calendars and coordinate all travel arrangements to include sourcing, organizing, booking, tracking and handling travel requests
- Process and track all T&E expenses
- Negotiate contracts and honorariums between patrons and group members
- Compile, manage, and track music and merchandise inventory
- Manage web based customer requests, chats, and purchases using Shopify and Wix customer tracking dashboard
- Protect and enhance the group’s image both internally and externally
ADMINISTRATIVE SUPPORT ASSOCIATE
University of North Carolina Greensboro
Greensboro, NC
11.2019 - 02.2021
- Company Overview: University Advancement
- Manages communication and stewardship efforts with planned gift donors and foundation donors
- Responsible for processing, recording, maintaining, and tracking gift and donor data
- Oversees the University’s “donor estates in process” for planned gifts, including communicating directly with external parties such as professional advisors, courts, estate representatives, and trustees
- Communicates with internal University partners to facilitate the distributions of testamentary gifts to the University
- Engages in direct communications with donors, prospective donors, University staff and students, and the public in-person, via telephone or electronically
- Serves as a primary point-of-contact for the Office of Planned Giving and the Office of Foundation Relations
- University Advancement
LEAD ADMINISTRATIVE ASSISTANT (part-time)
The Refuge Greensboro (A Religious Non-Profit Organization)
Greensboro, NC
01.2018 - 02.2021
- Provide high-level administrative and business support for two executive campus leaders (Pastor and First Lady) and support other members of the senior leadership team on project management and coordinator
- Plan and schedule meetings, manage and coordinate calendars, arrange travel, and coordinate all communications for campus-wide distribution
- Supervise workflow and project coordination for five administrative assistants
- Facilitates executive and team meetings and coordinate and execute special event planning logistics
- Distribute and record weekly payroll and budget
- Manage web-based customer requests, chats, and purchases using Shopify and Wix customer tracking dashboard
ADMINISTRATIVE SUPPORT ASSOCIATE (TEMPORARY)
University of North Carolina Greensboro
Greensboro, NC
11.2019 - 02.2020
- Company Overview: Human Resources
- Provided human resources administrative support services to include composing written communications, verifying the authenticity of credentials, processing and maintaining confidential documents (I-9’s, criminal background checks, resumes, hiring proposals, reports, etc.), responding to correspondence, filing, and coordinating administrative projects which improve the efficiency of office services
- Greeted, assisted, and responded to visitors and staff regarding common human resource inquiries and topics (e.g., application status, onboarding, direct deposit, office/campus events, etc.)
- Managed information records using data systems (e.g
- BannerHR)
- Served as backup support for the department onboarding specialist to assist the efficiency of the onboarding process
- Human Resources
STUDENT ACCOUNTS SPECIALIST / CASHIER (Temporary)
North Carolina Agricultural and Technical State University
Greensboro, NC
07.2019 - 11.2019
- Company Overview: Treasurer’s Office
- Processed student tuition payments and scholarship payments
- Coordinated with the Financial Aid office to ensure payments were applied to the correct term
- Accurately answered questions on student accounts
- Reviewed and processed campus-wide departmental deposits
- Accurately balanced and prepared depository materials from daily transactions
- Maintained a high level of confidentiality with student accounts and records
- Managed written and electronic records of transactions
- Cross-referenced and reconciled transactions across University systems (Banner, TouchNet, TouchNet Admin)
- Provided administrative support to Assistant Treasurer
- Treasurer’s Office
COMMERCIAL TELLER
Wells Fargo
Greensboro, NC
11.2017 - 07.2019
- Customer service focused professional serving wholesale and local retail business commercial banking needs in a high-volume local branch
- Prepared cash and check transactions and processes/verified deposits and change orders
- Maintained the highest cash limits within the branch (above lead teller) and ensures proper cash supplies are available while updated daily transaction records
- Extensive knowledge of banking services and comprehensive knowledge of financial and accounting principles
SENIOR PAYROLL SPECIALIST
Paychex
Greensboro, NC
08.2015 - 11.2017
- Highly trained financial specialist with a service base of 350+ clients for client payroll, human resources, and employee benefit service needs
- Verified and managed payroll data including salary adjustments, special payments, tax allocations, and employee deductions or adjustments
- Advanced knowledge of payroll processing systems and current wage and tax laws
- Managed new hire onboarding for assigned clients and trained new payroll specialist
- Provided high-quality customer service in a call center setting receiving 100+ inbound calls daily
CUSTOMER SERVICE REPRESENTATIVE
BB&T Bank
Greensboro, NC
10.2014 - 08.2015
- Customer serviced focused banking professional managing payment processing and general banking and lending inquiries in an inbound call center environment
- Executed general account maintenance, research troubleshoot basic online account setup, and maintenance while responding to a variety of clients’ products and service needs
- Managed 80+ inbound customer inquiries daily while exceeding departmental metrics (call grading standards) and performance expectations
Education
Bachelor of Science - Higher Education Administration
North Carolina Central University
Durham, NC05-2026
Bachelor of Arts - Mass Communications
Winston Salem State University
01.2014
Affiliations
Association of Fraternal Leadership and Values 2024
"Those Who Tell Stories, Rule the World"
"Are You Running Your Chapter or is Your Chapter Running You?
UNC Charlotte TELOS Session 2023
"Grad School Readiness"
PHA Sorority Recruitment Counselor Training 2023
"Let's Talk Leadership"
Accomplishments
- 2021-2022 Above and Beyond Administrative Support
Volunteer Experience
3rd Vice President and Lead Undergraduate Advisor- Zeta Phi Beta Sorority, Inc- Beta Nu Zeta Chapter
Undergraduate Affairs Committee Member- Zeta Phi Beta Sorority. Inc- Eastern Region
Chief of Staff to the State Director- Zeta Phi Beta Sorority, Inc- State of North Carolina
Executive Assistant to the State Director- Zeta Phi Beta Sorority, Inc- State of North Carolina
National Affiliations
2013
Zeta Phi Beta Sorority, Inc
Winston Salem State University
Timeline
COORDINATOR
University of North Carolina Charlotte
12.2023 - Current
ADMINISTRATIVE SUPPORT ASSOCIATE
University of North Carolina Charlotte
07.2021 - 12.2023
ADMINISTRATIVE SUPPORT ASSOCIATE
University of North Carolina Greensboro
11.2019 - 02.2021
ADMINISTRATIVE SUPPORT ASSOCIATE (TEMPORARY)
University of North Carolina Greensboro
11.2019 - 02.2020
STUDENT ACCOUNTS SPECIALIST / CASHIER (Temporary)
North Carolina Agricultural and Technical State University
07.2019 - 11.2019
LEAD ADMINISTRATIVE ASSISTANT (part-time)
The Refuge Greensboro (A Religious Non-Profit Organization)
01.2018 - 02.2021
COMMERCIAL TELLER
Wells Fargo
11.2017 - 07.2019
SENIOR PAYROLL SPECIALIST
Paychex
08.2015 - 11.2017
CUSTOMER SERVICE REPRESENTATIVE
BB&T Bank
10.2014 - 08.2015
TRAVEL LIAISON COORDINATOR (part-time)
Timika Peterson, Few Chosen & Stereo (International Recording Artist/Group)
01.2014 - 07.2021
Bachelor of Science - Higher Education Administration
North Carolina Central University
Bachelor of Arts - Mass Communications
Winston Salem State University
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