Summary
Overview
Work History
Education
Skills
Timeline
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Tierra Owens

Atlanta,GA

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

8
8
years of professional experience

Work History

Product Expert

TurboTax
Remote
02.2024 - 04.2024
  • Respond promptly and professionally to customer inquiries via phone, email, chat, and social media
  • Provide detailed information about products and services, helping customers make informed decisions
  • Achieved a 95% customer satisfaction rating by resolving issues promptly and effectively.

Customer Service Representative/ Underwriting Assistant

State Farm Insurance
Dunwoody, Ga
12.2015 - 12.2023
  • Respond promptly and professionally to customer inquiries via phone, email, chat, and social media
  • Resolve customer complaints in a timely and effective manner, ensuring customer satisfaction
  • Received the 'Remarkable' award for exceptional performance and dedication to customer service
  • Reduced average call handling time by 20% through process optimization and effective training.

Education

Student- Information Technology -

University of Phoenix- Arizona
03.2025

Skills

  • CRM
  • Product Knowledge
  • Microsoft Office
  • Salesforce
  • Proficient Typing
  • Teamwork
  • Adaptability
  • Data Entry
  • Critical Thinking
  • Customer Service
  • Complaint resolution
  • Information Security

Timeline

Product Expert

TurboTax
02.2024 - 04.2024

Customer Service Representative/ Underwriting Assistant

State Farm Insurance
12.2015 - 12.2023

Student- Information Technology -

University of Phoenix- Arizona

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Tierra Owens