Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tierra Page

Trenton,NJ

Summary

With a proven track record at Walgreens, I excel in optimizing pharmacy workflows and enhancing patient care through meticulous medication dispensing and empathetic customer service. My expertise in drug inventory management and problem-solving skills have significantly improved operational efficiency. Committed to upholding confidentiality and fostering positive patient relationships, I consistently contribute to team success and patient satisfaction.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Walgreens
09.2019 - 09.2021
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Entered and processed patients' prescriptions into internal system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Counted, measured and compounded medications following standard procedures.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Collected co-payments or full payments from customers.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
  • Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
  • Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
  • Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
  • Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
  • Assisted in management of prescription deliveries, improving patient convenience.
  • Improved pharmacy operations efficiency with meticulous record-keeping of patient information and prescriptions.
  • Streamlined drug distribution processes, reducing wait times for patients.
  • Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
  • Utilized pharmacy management software to process prescriptions efficiently.
  • Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
  • Conducted routine checks of pharmaceutical stocks to maintain quality control.
  • Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
  • Developed patient education materials on medication management, contributing to community health awareness.
  • Maintained clean and organized work environment, adhering to health and safety standards.
  • Managed medication inventory, ensuring availability of all necessary drugs.
  • Participated in community health events, representing pharmacy and providing valuable health information.
  • Contributed to team meetings, offering insights for optimizing workflow and patient service.
  • Engaged in continuous learning to stay updated on pharmaceutical practices and products.
  • Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
  • Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
  • Provided critical support in emergency situations, quickly gathering necessary medications.
  • Educated patients on medication usage and precautions, enhancing patient understanding and safety.
  • Supported insurance claim processing, facilitating smoother patient transactions.
  • Conducted patient follow-ups to confirm medication effectiveness and address concerns.
  • Resolved third-party billing, computer system and customer service issues.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Managed opening and closing duties for pharmacy.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Developed and implemented improvements to pharmacy organization system.
  • Coordinated verification and filling of more than 100 daily prescriptions in high-volume retail pharmacy environment.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
  • Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
  • Liaised with other pharmacies to eliminate issues related to product expiration.

Customer Service Representative

Walgreens
09.2017 - 09.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Delivered prompt service to prioritize customer needs.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Home Health Aide

Homewatch Caregivers of Lower Bucks County
01.2020 - 03.2021
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Provided mobility assistance such as walking and regular exercising.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Assisted disabled clients to support independence and well-being.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
  • Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
  • Followed nutritional plans to prepare optimal meals.
  • Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
  • Provided transportation and appointments management.
  • Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
  • Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
  • Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
  • Developed individual care plans for clients based on specific needs.
  • Utilized effective communication skills when interacting with diverse populations including non-English speakers or individuals with cognitive impairments.
  • Monitored changes in clients' conditions to report concerns to supervisor.
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
  • Provided direct personal care and administrative services to clients.
  • Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
  • Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
  • Scheduled and coordinated medical appointments.

Education

High School Diploma -

Nottingham High School
Hamilton, New Jersey
06-2018

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Answering customer questions
  • Insurance billing
  • Medication dispensing
  • Patient confidentiality
  • Prescription filling
  • Insurance verification
  • Supply restocking
  • Pharmacy ethics
  • HIPAA
  • Pharmacy and customer records management
  • Drug inventory control
  • Labeling accuracy
  • Drug safety
  • Pharmaceutical calculations
  • Stocking shelves
  • Processing payments
  • Interpreting and processing medication orders
  • Pharmacy law compliance
  • Healthcare regulations
  • Medication labels
  • Medicare and medicaid process
  • Drug inventory management
  • Prescription interpretation
  • Verifying orders
  • Advanced math skills
  • Manual and automated medication dispensing
  • Compounding techniques
  • Receiving incoming supplies
  • Medication storage procedures
  • Regulatory compliance
  • Order verification
  • Secure storage of medications
  • Drug interaction awareness
  • Updating medication histories
  • Dosage form preparation
  • Drug storage procedures
  • Interpreting orders
  • Aseptic techniques
  • FDA drug safety guidelines
  • Drug utilization review
  • Drug monitoring
  • OTC recommendations
  • Patient education and counseling
  • Record preparation
  • Operations support
  • Drug classification
  • Pharmacology
  • FDA compliance
  • Insurance reconciliation
  • Billing support
  • Labeling prescriptions
  • Ordering and stocking medications
  • Customer service
  • Data entry
  • Resolving customer issues
  • Quality assurance and control
  • Prescription filling and labeling
  • Prioritization and organization
  • Dispensing medications
  • Insurance processing
  • Team coordination
  • Inventory tracking
  • Certified pharmacy technician (cpht)
  • Analytical thinking
  • Relationship building
  • Payment processing
  • Medical insurance claims processing
  • Critical thinking
  • Problem resolution
  • Customer relations
  • Microsoft PowerPoint
  • Team development
  • Microsoft Excel

Certification

  • Immunization Administration Certification for Technicians - American Pharmacists Association (APhA).
  • Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).

Timeline

Home Health Aide

Homewatch Caregivers of Lower Bucks County
01.2020 - 03.2021

Pharmacy Technician

Walgreens
09.2019 - 09.2021

Customer Service Representative

Walgreens
09.2017 - 09.2019

High School Diploma -

Nottingham High School

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