Tierra PInkston
Summary
Excelled in high-pressure environments, ensuring timely and empathetic support to clients.
Professional customer service representative with experience in call center environments. Adept at handling high volumes of calls, resolving issues efficiently, and ensuring customer satisfaction. Strong focus on team collaboration and delivering consistent results. Skilled in communication, problem-solving, and adapting to changing needs. Reliable and capable of building positive rapport with customers and colleagues.
Overview
9
9
years of professional experience
Work History
Customer Call Center Representative
Teleperformance
12.2022 - Current
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Documented and detailed calls and complaints using call center's CRM database.
- Researched issues through identification of similar past problems and recommended most appropriate solution.
- Detailed payment options and explained price, receipt and billing details to customers.
- Utilized strong problem-solving skills to handle complex cases that required additional research or escalation.
Underwriting Assistant
State Farm
12.2019 - 12.2022
- Assisted in the negotiation of policy terms and conditions, demonstrating strong analytical skills and attention to detail.
- Ensured compliance with all regulatory requirements through diligent record-keeping and strict adherence to company policies.
- Reviewed policy documents for completeness and accuracy before submission, minimizing the need for revisions or cancellations due to errors.
- Prepared files, letters and notices..
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
Call Center Representative
Sitel ( Verizon )
09.2015 - 05.2017
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Education
High School Diploma -
Glenn Hills High School
Skills
- Computer skills
- Written and oral communication
- Complaint handling
- LiveChat
- Typing speed
- Follow-up skills
Timeline
Customer Call Center Representative
Teleperformance
12.2022 - Current
Underwriting Assistant
State Farm
12.2019 - 12.2022
Call Center Representative
Sitel ( Verizon )
09.2015 - 05.2017
High School Diploma -
Glenn Hills High School