Tierra Quirls
Capitol Heights,MD
Summary
Reliable, adaptable team player with outstanding customer service skills. Driven to meet or exceed performance standards. Seeking an opportunity in a dynamic environment, where ability and performance is a basis for growth and advancement.
Overview
6
6
years of professional experience
Work History
Receptionist
Bethesda Dental Specialist
Bethesda, MD
09.2020 - Current
- Greeted patients
- Registered new patients
- Assisted patients to complete all necessary forms and documentation
- Verified and updated patient information
- Informed patients of dental office procedures and policy
- Moved patients through appointments as scheduled
- Entered all relevant patient information into data system
- Maintained and manage patient records in compliance with privacy and security regulations
- Answered and managed incoming calls
- Responded and complied to requests for information
- Scheduled patient appointments
- Arranged patient charts for next day appointments
- Filled in cancellations and no-shows
- Organized referrals to other medical specialists.
Sales Associate
Charlotte Russe
Tysons Corner, VA
04.2019 - 09.2020
- Cash, Check and credit card handling
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Maintained up-to-date knowledge of store merchandise and policies.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Handled customer complaints in a professional manner.
- Tracked sales performance metrics to identify trends in the market place.
- Developed promotional strategies to increase sales volume.
- Performed sales, gift card, returns and refund transactions
- Assisted with product displays
- Performed inventory
- Labeled products
- Kept store clean, neat and orderly.
Stand Associate
FedEx Field
Landover, MD
08.2018 - 03.2019
- Helped customers locate items within the store using the inventory system.
- Operated equipment such as scanners and scales correctly during checkout process.
- Placed orders for additional stock when necessary to ensure adequate supply of merchandise.
- Encouraged customers to sign up for loyalty programs or store credit cards.
- Provided customer service support for inquiries, complaints, and returns.
- Performed cash register functions accurately and efficiently.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
Education
Diploma -
Fairmont Heights High School
Capitol Heights, MD06.2014
Skills
- Excellent Customer Service Skills
- Professional
- Effective Communication Skills
- Point of Sale Systems
- Dispute Resolution
- Administrative Skills
- Inventory
- Data Entry
- Microsoft Word
- Excel
- Powerpoint
References Available
True
Volunteer Affiliations
- FedEx Field Annual Toy Drive
- Kaizen Life Skills Organization (Feeding the Homeless)
- Capital Area Food bank ( packing care packages for the homeless)
- Calvary Women's Homeless Shelter
Timeline
Receptionist
Bethesda Dental Specialist
09.2020 - Current
Sales Associate
Charlotte Russe
04.2019 - 09.2020
Stand Associate
FedEx Field
08.2018 - 03.2019
Diploma -
Fairmont Heights High School
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