Tierra Quirls
Capitol Heights,MD
Summary
Reliable, adaptable team player with outstanding customer service skills. Driven to meet or exceed performance standards. Seeking an opportunity in a dynamic environment, where ability and performance is a basis for growth and advancement.
Overview
6
6
years of professional experience
Work History
Receptionist
Bethesda Dental Specialist
Bethesda , MD
2020.09 - Current
- Greeted patients
- Registered new patients
- Assisted patients to complete all necessary forms and documentation
- Verified and updated patient information
- Informed patients of dental office procedures and policy
- Moved patients through appointments as scheduled
- Entered all relevant patient information into data system
- Maintained and manage patient records in compliance with privacy and security regulations
- Answered and managed incoming calls
- Responded and complied to requests for information
- Scheduled patient appointments
- Arranged patient charts for next day appointments
- Filled in cancellations and no-shows
- Organized referrals to other medical specialists.
Sales Associate
Charlotte Russe
Tysons Corner , VA
2019.04 - 2020.09
- Cash, Check and credit card handling
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Maintained up-to-date knowledge of store merchandise and policies.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Handled customer complaints in a professional manner.
- Tracked sales performance metrics to identify trends in the market place.
- Developed promotional strategies to increase sales volume.
- Performed sales, gift card, returns and refund transactions
- Assisted with product displays
- Performed inventory
- Labeled products
- Kept store clean, neat and orderly.
Stand Associate
FedEx Field
Landover , MD
2018.08 - 2019.03
- Helped customers locate items within the store using the inventory system.
- Operated equipment such as scanners and scales correctly during checkout process.
- Placed orders for additional stock when necessary to ensure adequate supply of merchandise.
- Encouraged customers to sign up for loyalty programs or store credit cards.
- Provided customer service support for inquiries, complaints, and returns.
- Performed cash register functions accurately and efficiently.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
Education
Diploma -
Fairmont Heights High School
Capitol Heights, MD06.2014
Skills
- Excellent Customer Service Skills
- Professional
- Effective Communication Skills
- Point of Sale Systems
- Dispute Resolution
- Administrative Skills
- Inventory
- Data Entry
- Microsoft Word
- Excel
- Powerpoint
References Available
True
Volunteer Affiliations
- FedEx Field Annual Toy Drive
- Kaizen Life Skills Organization (Feeding the Homeless)
- Capital Area Food bank ( packing care packages for the homeless)
- Calvary Women's Homeless Shelter
Timeline
Receptionist
Bethesda Dental Specialist
2020.09 - Current
Sales Associate
Charlotte Russe
2019.04 - 2020.09
Stand Associate
FedEx Field
2018.08 - 2019.03
Diploma -
Fairmont Heights High School
Similar Profiles
Benz Jeither TamayoBenz Jeither Tamayo
Front Office Receptionist at Bethesda Dental Specialists LLCFront Office Receptionist at Bethesda Dental Specialists LLC
Alison McCallAlison McCall
Assistant Manager at Infinity Dental SpecialistAssistant Manager at Infinity Dental Specialist
Madison VanOverenMadison VanOveren
Dental Assistant at Pediatric Dental Specialist of West MichiganDental Assistant at Pediatric Dental Specialist of West Michigan