Tierra Recker
Dundee,IA
Summary
Dynamic Certified Chiropractic Assistant with a proven track record at Brown Chiropractic PC, enhancing patient retention through exceptional service and effective communication. Skilled in insurance billing and adept at relationship building, I consistently contributed to improved patient outcomes and streamlined office operations, ensuring compliance with HIPAA regulations and maintaining meticulous records.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Certified Chiropractic Assistant
Brown Chiropractic PC
10.2021 - Current
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
- Increased patient retention rates through exceptional customer service and consistent follow-up communication.
- Collaborated with chiropractors to develop individualized treatment plans, resulting in better patient outcomes.
- Ensured accurate documentation of patient progress notes, aiding chiropractors in adjusting treatment plans as necessary.
- Achieved high levels of accuracy in data entry tasks, maintaining up-to-date records for improved decision-making processes.
- Managed all administrative tasks including billing, insurance coordination, and record-keeping for smooth office operations.
- Handled incoming phone calls from existing clients answering questions.
- Conducted initial consultations with potential new clients evaluating their needs.
- Maintained a clean and organized treatment environment, ensuring optimal patient experiences.
- Provided emotional support to patients during challenging moments in their treatment journey, fostering positive relationships and trust.
- Streamlined appointment scheduling processes for increased efficiency and improved patient satisfaction.
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Input patient data into computer system using Software and checked information for accuracy.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Learned and followed laws and HIPAA guidelines to keep office compliant with industry regulations.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected and documented patient medical information such as blood pressure and weight.
Certified Medication Aide
Oelwein Healthcare Center
05.2015 - Current
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Reduced medication errors by maintaining accurate documentation of administered medications.
- Safeguarded patient privacy by adhering strictly to HIPAA regulations during all aspects of medication handling and administration processes.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Enhanced patient care by administering medications according to prescribed schedules and dosages.
- Improved patient satisfaction through clear communication and compassionate bedside manner during medication administration.
Skills
- Electrotherapy application
- Insurance billing
- Scheduling appointments
- Office management
- Ethics and confidentiality
- Medical coding
- Traction application
- Patient care
- Active listening
- Insurance verification
- Appointment scheduling
- Payment collection
- Telephone etiquette
- Medical billing
- Charting
- Patient information maintenance
- Chiropractic therapy
- Front desk administration
- Electric muscle stimulation
- Healthcare
- Billing support
- Medical front desk management
- Problem-solving
- Attention to detail
- Time management
- Multitasking
- Reliability
- Critical thinking
- Clear communication
- Excellent communication
- Organizational skills
- Adaptability and flexibility
- Decision-making
- Updating medical records
- Patient confidentiality
- Certified in CPR/AED
- Electronic health records
- Relationship building
Certification
Chiropractic Office Assistant
Certified Medication Aide
Certified Nursing Assistant
Timeline
Certified Chiropractic Assistant
Brown Chiropractic PC
10.2021 - Current
Certified Medication Aide
Oelwein Healthcare Center
05.2015 - Current
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