Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
Generic

Tierra Rhodes

Halethorpe,MD

Summary

Diligent Labor Worker with experience performing variety of technical and manual tasks. Maintains cleanliness of work area and counts materials, merchandise and supplies in stock. Experienced in training new employees on responsibilities and company work ethics. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Housekeeping Supervisor

Candlewood Suites Hotel
10.2021 - Current
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Built, managed and coached insourced and outsourced teams.
  • Handled over 100 customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Maintained compliance with company policies, objectives and communication goals.
  • Introduced team contests and goals to enhance productivity and improve employee morale.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Oversaw and optimized work of craftsmen performing high-quality, precision work.
  • Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team.
  • Tracked and prepared quarterly reports of sales goals to management.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Set overall vision and provided team leadership.
  • Restocked room supplies such as facial tissues for personal touch with every job

Cashier Team Lead

Cvs
10.2022 - 04.2023
  • Operated POS cash register and equipment to collect payments.
  • Increased customer loyalty and retention.
  • Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
  • Alleviated customer service needs with policy-appropriate solutions.
  • Led cashiers and associates in providing thoughtful customer service.
  • Processed both cash and card purchases and returns.

Housekeeping Supervisor

Sheraton Hotels
07.2021 - 01.2022
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Completed schedules, shift reports and other business documentation.
  • Adhered to safety protocols by enforcing proper equipment usage.
  • Created and implemented training programs to enhance employee performance.
  • Drove improvements to workflow and room turnover with hands-on, proactive management style.

Deli Associate

Giants Food Store
04.2021 - 10.2021
  • Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Planned work for deli team to optimize coverage for busy periods.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.

Housekeeping Room Attendant

Turf Valley Resort
04.2021 - 04.2021
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Organized supplies for efficient use based on expected customer needs.
  • Perform point cleaning system saving cleaning time per room for minutes while maintaining hotel quality standards.
  • Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
  • Inspected each room for cleanliness, utilizing checklist to meet company standards.
  • Responded to guest requests for linens and items quickly, which increased patron satisfaction rates by on company scorecards.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Washed and polished glass windows and doors to keep entryways clear and professional.

Dietary Aide

glen bernie medical
02.2021 - 04.2021
  • Used dishwasher to wash plates, cups, utensils, serving tools and cooking equipment.
  • Served specific meals to patients with special dietary needs.
  • Helped patients with special needs eat meals with kindness and patience.
  • Assisting with meal prep for daily meals, following strict sanitation and food handling guidelines
  • Set tables before patients arrived to maintain efficiency of meal services.
  • Coordinated nutritional care with other healthcare team members and managed care actions related to diet management.
  • Encouraged clients and caregivers to follow recommended food guidelines for well-balanced diets by giving suggestions of various wholesome foods and meals.

Laundry Assistant

Lorien Health Services
02.2020 - 02.2021
  • Unloaded and folded clean laundry from dryers and stored in appropriate areas.
  • Received and marked articles for laundry, identifying code numbers or names, using hand or machine markers.
  • Disinfected equipment and supplies, using germicides and steam-operated sterilizers.
  • Moved loads between machines, operated ironing equipment and folded laundered items.
  • Adhered to safety practices to decrease laundry-related accidents.
  • Applied specific treatments to handle different types of stains.
  • Used different types of machines, including computer-operated models to complete laundry loads.
  • Loaded and unloaded washers and dryers, observing correct operating instructions.

Housekeeper Team Lead

Marriott Hotel
05.2019 - 06.2020
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
  • Responded to requests from patrons for linens and toiletries.
  • Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets and upholstered furniture.
  • Trained new employees on all departmental procedures and provided assistance in finding cleaning supplies.
  • Provided laundering services for guests by washing, drying and hanging laundry.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.

Laundry Aide

ManorCare Health Services-Woodbridge Valley
09.2017 - 05.2019
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Polished glass surfaces and windows.
  • Washed, cleaned and disinfected water coolers.
  • Dusted picture frames and wall hangings with cloth.
  • Changed bed linens and collected soiled linens for cleaning.
  • Disinfected and mopped bathrooms to keep them sanitary and clean.
  • Collected soiled linens and clothing and pretreated stains.
  • Collected soiled tablecloths, napkins and draperies after large events.
  • Operated traditional and computer-operated washers and dryers while observing all safety protocols.
  • Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.

Caregiver

Heart to Homes care
06.2016 - 11.2016
  • Consistently received positive feedback from guests on performance reviews.
  • Supervised and coordinated dining room activities and employee schedules.
  • Set-up and operated line for breakfast and lunch service.
  • Achieved high customer satisfaction.

Medical Assistant

Dr. Vijayalakshmi Reddy
08.2014 - 06.2015
  • Maintained accurate records of patient care, condition, progress and concerns.
  • Interacted with all necessary partners throughout establishment including physicians, nursing staff, technicians, and medical assistants.
  • Monitored vital signs, such as blood pressure and pulse.
  • Responded appropriately to physical, emotional and developmental needs of patients.
  • Blood Draws.
  • Tested and recorded blood glucose level.
  • Obtained information about clients' medical history, drug history, complaints and allergies.

Patient Transport

Johns Hopkins Medical Center
03.2012 - 06.2012
  • Answered, scheduled and responded to reservation calls at specific times and locations.
  • Transported high-value clients with professionalism and discretion.
  • Established long-term customer relationships through prompt and courteous service.

Education

Medical Assistant Certifcate - Medical Assistiance

Tesst College
Catonsville, MD
01.2014

High School Diploma -

IBE Institute of Business & Entrepreneurship
Baltimore, MD
06.2012

Skills

  • Strategic decision making
  • Customer satisfaction
  • Customer service
  • Problem solver
  • Reporting
  • Laundry storage and distribution
  • Laundry equipment settings
  • Laundry room processes
  • Team Assignments
  • Coordinate Events
  • Priority Management
  • Leadership
  • Washing Windows
  • Ironing Clothing
  • Stocking Bathrooms
  • Dusting Furniture
  • Chemical Cleaners
  • Department Coordination
  • Guest Relations
  • Equipment Effectiveness
  • Inventory Restocking
  • Employee Evaluation
  • Mopping and Buffing Floors
  • Daily Progress Reports
  • Cleaning Bathrooms
  • Vacuuming and Sweeping
  • Health and Safety Compliance
  • Rewards Programs

Certification

  • First Aid Certification
  • CPR certified through American Heart Association
  • Medical Assistant certificate
  • Certified medication Technician 1

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Cashier Team Lead

Cvs
10.2022 - 04.2023

Housekeeping Supervisor

Candlewood Suites Hotel
10.2021 - Current

Housekeeping Supervisor

Sheraton Hotels
07.2021 - 01.2022

Deli Associate

Giants Food Store
04.2021 - 10.2021

Housekeeping Room Attendant

Turf Valley Resort
04.2021 - 04.2021

Dietary Aide

glen bernie medical
02.2021 - 04.2021

Laundry Assistant

Lorien Health Services
02.2020 - 02.2021

Housekeeper Team Lead

Marriott Hotel
05.2019 - 06.2020

Laundry Aide

ManorCare Health Services-Woodbridge Valley
09.2017 - 05.2019

Caregiver

Heart to Homes care
06.2016 - 11.2016

Medical Assistant

Dr. Vijayalakshmi Reddy
08.2014 - 06.2015

Patient Transport

Johns Hopkins Medical Center
03.2012 - 06.2012

Medical Assistant Certifcate - Medical Assistiance

Tesst College

High School Diploma -

IBE Institute of Business & Entrepreneurship

Similar Profiles

CREATE PROFILE
Tierra Rhodes