Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Tierra Rogers

Stafford,TX
Tierra Rogers

Summary

Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical, and detail-oriented.

Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.

Organized Administrative Assistant experienced in assisting with daily office needs and managing general administrative activities. Expertise in mathematics and finance-related initiatives. Successful in coordinating and executing meetings, travel, and special events.

Overview

6
years of professional experience

Work History

Amazon Warehouse
Richmond, TX

Administrative Assistant
11.2021 - 12.2022

Job overview

  • My job was to open boxes separate them and put them in totes.

TMD Staffing
Sugar Land, TX

Customer Service Representative
04.2021 - 04.2022

Job overview

  • Take customer calls, answer their questions, confirm customer orders, and respond to customer feedback via phone, emails, or chat platforms
  • Runner

Heathlab
Houston, TX

Healthcare Customer Service Representative
01.2020 - 09.2021

Job overview

  • Collected payments from patients and entered them into the billing system accurately.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Referred patients to appropriate professionals and services.
  • Verified patient demographic information in order to ensure accuracy of data entry.
  • Ensured that proper follow up was completed after each interaction with a customer.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.

TMD Staffing
Sugar Land, TX

Runner
03.2021 - 04.2021

Job overview

  • Improved team performance by training, mentoring, and supporting new staff
  • Readied spaces for guests with routine cleaning and maintenance, and reported serious concerns to management.

Kiddie Academy of Rosenberg
Richmond, Tx

Teacher's Assistant
11.2020 - 02.2021

Job overview

  • Created classroom environment conducive to learning
  • Engaged students with diverse teaching strategies, hands-on activities and technology-based approaches
  • Supported teachers by completing assigned tasks.

Heart Home Health Care Agency
Houston, Texas

Caregiver
06.2020 - 12.2020

Job overview

  • Assisted patients with daily living needs and personal hygiene
  • Helped patients with transportation to and from medical appointments
  • Met residents' daily needs for positive encouragement and direct support
  • Assisted patients with bathing, dressing and grooming.

CVS Healthcare
Houston, TX

Customer Service Associate
12.2018 - 12.2019

Job overview

  • Created detailed reports on customer service activities.
  • Handled cash register operations accurately during peak times.
  • Partnered with internal teams to uncover customer needs and cross-sell opportunities.
  • Improved customer service wait times to mitigate complaints.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Kept work area neat, clean, and well-stocked at all times.
  • Maintained customer privacy and protected company operations by keeping information private and confidential.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

American Investigations & Security International
Stafford, Tx

Security Officer
10.2017 - 11.2018

Job overview

  • Patrolled public areas to detect irregularities and prevent unauthorized entry
  • Identified security concerns through regular facility and equipment inspections
  • Upheld building security protocols by distributing personnel to cover all access points
  • Kept security and facility managers updated on security activities and incidents with thorough daily reports.

Primetime Home Health Services Inc
Houston, Texas

Home Health Care Nurse
02.2017 - 03.2018

Job overview

  • Performed patient assessments and communicated results to physicians and care team
  • Provided emotional support, companionship, and appropriate recreation to disabled individuals
  • Assisted patients with bathing, dressing and grooming
  • Supported individuals' personal hygiene by helping with basic tasks
  • Encouraged patient independence with caring support for personal hygiene and mobility needs.

Aramark
Houston, Tx

Cashier
03.2017 - 08.2017

Job overview

  • Maintained clean, organized, and well-stocked checkout areas
  • Balanced cash drawer at beginning and end of each shift
  • Provided information to customers on products or services
  • Engaged with customers while completing cash register transactions
  • Worked with customer service leaders and managers to meet customer needs
  • Maintained accurate register totals by carefully counting and securing cash.

Education

Everest Institute

Medical Assistant
02.2013

University Overview

Worthing High School

High school diploma
05-2011

University Overview

Skills

  • Customer service MEDICAL ASSISTANT CPR
  • Scheduling Planning Multitasking
  • Cleaning
  • Customer service
  • Food service
  • Restaurant experience
  • Hospitality
  • Guest services
  • Typing
  • Telemarketing
  • Childcare
  • Security
  • Cash register
  • Medical records
  • Caregiving
  • Home Care
  • Meal Preparation
  • Administrative Experience
  • Live Chat
  • Certifications and Licenses
  • CPR Certification
  • Assessments
  • Customer focus & orientation — Proficient
  • December 2022
  • Responding to customer situations with sensitivity
  • Full results: Proficient
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
  • Development in any professional field
  • Data Entry
  • Research
  • Appointment Scheduling
  • Phone Call Answering
  • Computer Skills
  • Microsoft Word
  • Payroll and Budgeting
  • Scheduling and Calendar Management

Timeline

Administrative Assistant
Amazon Warehouse
11.2021 - 12.2022
Customer Service Representative
TMD Staffing
04.2021 - 04.2022
Runner
TMD Staffing
03.2021 - 04.2021
Teacher's Assistant
Kiddie Academy of Rosenberg
11.2020 - 02.2021
Caregiver
Heart Home Health Care Agency
06.2020 - 12.2020
Healthcare Customer Service Representative
Heathlab
01.2020 - 09.2021
Customer Service Associate
CVS Healthcare
12.2018 - 12.2019
Security Officer
American Investigations & Security International
10.2017 - 11.2018
Cashier
Aramark
03.2017 - 08.2017
Home Health Care Nurse
Primetime Home Health Services Inc
02.2017 - 03.2018
Everest Institute
Medical Assistant
Worthing High School
High school diploma
Tierra Rogers