Tierra Rush
Greenbelt,MD
Summary
Community-oriented Officer comfortable working in high-stress situations and coordinating emergency responses. Seasoned team leader with unrelenting dedication to keeping community safe and secure. Proactive about using proper protocols while on duty and interacting with community contacts. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
13
13
years of professional experience
1
1
Certification
Work History
SPO Officer
Metropolitan Tactical Elite Protective Service
03.2021 - Current
- Wrote detailed narrative reports for use in investigations.
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Prepared and submitted detailed reports regarding assignments and ongoing investigations.
- Responded to emergency calls relayed from dispatcher or supervisors and communicated situation details to other officers.
SPO Officer
Code Black Security
01.2019 - 02.2021
- Wrote detailed narrative reports for use in investigations.
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Prepared and submitted detailed reports regarding assignments and ongoing investigations.
- Responded to emergency calls relayed from dispatcher or supervisors and communicated situation details to other officers.
CNA
Georgetown Home Care
10.2017 - 02.2020
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
SPO Officer
Blueline
10.2017 - 08.2019
- Wrote detailed narrative reports for use in investigations.
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Prepared and submitted detailed reports regarding assignments and ongoing investigations.
- Responded to emergency calls relayed from dispatcher or supervisors and communicated situation details to other officers.
- Addressed public questions, complaints and requests and provided necessary assistance.
Deckhand Mate
Spirit Cruises
05.2015 - 08.2017
- Inspected and maintained deck equipment and supplies.
- Followed safety protocols and procedures to prevent accidents.
- Communicated clearly, concisely and politely with passengers and crew members.
- Inspected and tested safety equipment and emergency response systems.
Overnight Stocker
Walmart
02.2014 - 12.2015
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
Sales Associate
Ross Dress For Less
11.2010 - 03.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Cashier
Home Depot
06.2010 - 11.2010
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
High School Diploma -
High Point High School
Beltsville, MDSkills
- Gang Knowledge
- Police Reports
- Rule Enforcement
- Surveillance and Patrol
- Reading Comprehension
- Applied Mathematics
- Document Scanning
- Guest Services
- Design Forms
- Respiratory Equipment Training
- First Aid
- Monitor Vitals
- Persuasion
pets
Certification
- Licensed CDL - April 2022
- CNA - Certified Nurse Assistant
Timeline
SPO Officer
Metropolitan Tactical Elite Protective Service
03.2021 - Current
SPO Officer
Code Black Security
01.2019 - 02.2021
CNA
Georgetown Home Care
10.2017 - 02.2020
SPO Officer
Blueline
10.2017 - 08.2019
Deckhand Mate
Spirit Cruises
05.2015 - 08.2017
Overnight Stocker
Walmart
02.2014 - 12.2015
Sales Associate
Ross Dress For Less
11.2010 - 03.2012
Cashier
Home Depot
06.2010 - 11.2010
High School Diploma -
High Point High School
- Licensed CDL - April 2022
- CNA - Certified Nurse Assistant
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