Overview
Work History
Education
Skills
Timeline
Generic

Tierra Rush

Atlanta,GA

Overview

4
4
years of professional experience

Work History

Management Trainee

Great American Cookies
Alpharetta, GA
11.2023 - Current
  • Enhanced leadership abilities through training and hands-on task completion.
  • Maintained accurate records of team progress towards specified targets and goals.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Maintained inventories through spot checks, complete physical inventory and reordering.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Evaluated employee performance against established goals and objectives.
  • Collaborated with senior management to ensure successful implementation of projects.
  • Supported staff training, development and evaluation.
  • Utilized technology to engage customers. identify needs and present solutions.
  • Assisted with coaching and leading team to meet sales and service goals.
  • Identified needs of customers promptly and efficiently.
  • Recognized by management for providing exceptional customer service.

Customer Service Representative

Teleperformance USA
Atlanta, GA
09.2022 - 06.2023
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Consulted with customers to resolve service and billing issues.

Assistant General Manager

Extended Stay America
Atlanta, Georgia
02.2020 - 06.2022
  • Managed store cash intake with high accuracy and prepared daily bank deposits.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Conducted regular performance evaluations for employees to ensure quality standards were maintained.
  • Formed and sustained strategic relationships with clients.
  • Managed and mentored staff to carry out operational directives with high productivity and accuracy.
  • Developed and implemented effective strategies to maximize sales and profits.
  • Monitored inventory levels and placed orders for new stock as needed.
  • Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
  • Resolved customer complaints in a timely manner while maintaining a professional demeanor.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Performed administrative tasks such as filing paperwork, preparing documents.
  • Identified customer needs and delivered relevant product solutions and promotions.
  • Evaluated current processes within the store environment to identify areas of improvement.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Managed daily operations of the store, including scheduling and supervising staff.
  • Delegated work to staff, setting priorities and goals.
  • Enhanced team engagement and performance with daily updates and informational meetings.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
  • Implemented safety protocols to protect both customers and employees from potential hazards.

Education

Alonzo Crim
Atlanta, GA

Skills

  • Customer Service
  • Staff Training
  • Operations Support
  • Vendor Management
  • Business Administration
  • Schedule Management
  • Staff Supervision
  • Customer Relations
  • Customer Relationship Management (CRM)
  • Employee Mentoring

Timeline

Management Trainee

Great American Cookies
11.2023 - Current

Customer Service Representative

Teleperformance USA
09.2022 - 06.2023

Assistant General Manager

Extended Stay America
02.2020 - 06.2022

Alonzo Crim

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Tierra Rush