Tierra Rush
Atlanta,GA
Overview
4
4
years of professional experience
Work History
Management Trainee
Great American Cookies
Alpharetta, GA
11.2023 - Current
- Enhanced leadership abilities through training and hands-on task completion.
- Maintained accurate records of team progress towards specified targets and goals.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Maintained inventories through spot checks, complete physical inventory and reordering.
- Reviewed completed work to verify consistency, quality and conformance.
- Evaluated employee performance against established goals and objectives.
- Collaborated with senior management to ensure successful implementation of projects.
- Supported staff training, development and evaluation.
- Utilized technology to engage customers. identify needs and present solutions.
- Assisted with coaching and leading team to meet sales and service goals.
- Identified needs of customers promptly and efficiently.
- Recognized by management for providing exceptional customer service.
Customer Service Representative
Teleperformance USA
Atlanta, GA
09.2022 - 06.2023
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Consulted with customers to resolve service and billing issues.
Assistant General Manager
Extended Stay America
Atlanta, Georgia
02.2020 - 06.2022
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Formed and sustained strategic relationships with clients.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Developed and implemented effective strategies to maximize sales and profits.
- Monitored inventory levels and placed orders for new stock as needed.
- Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Implemented successful business strategies to increase revenue and target new markets.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Identified customer needs and delivered relevant product solutions and promotions.
- Evaluated current processes within the store environment to identify areas of improvement.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Prepared staff work schedules and assigned team members to specific duties.
- Managed daily operations of the store, including scheduling and supervising staff.
- Delegated work to staff, setting priorities and goals.
- Enhanced team engagement and performance with daily updates and informational meetings.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Mitigated business risks by working closely with staff members and assessing performance.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Implemented safety protocols to protect both customers and employees from potential hazards.
Education
Alonzo Crim
Atlanta, GASkills
- Customer Service
- Staff Training
- Operations Support
- Vendor Management
- Business Administration
- Schedule Management
- Staff Supervision
- Customer Relations
- Customer Relationship Management (CRM)
- Employee Mentoring
Timeline
Management Trainee
Great American Cookies
11.2023 - Current
Customer Service Representative
Teleperformance USA
09.2022 - 06.2023
Assistant General Manager
Extended Stay America
02.2020 - 06.2022
Alonzo Crim