Tierra A. Sackett
Madison,WI
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Patient Coordinator
Dental Health Associates of Madison
09.2021 - Current
- Warmly greeted patients and visitors and made each feel welcome.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Comforted patients and families by offering support and encouragement.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Recorded and reviewed patient medical histories
- Answered phones and scheduled patient appointments
- Scanned documents into patient charts
- Carried out day-day-day duties accurately and efficiently.
- Reviewed medical charts and served as liaison between patient, doctor and hospital.
- Resolved problems with areas such as communication and billing that could negatively impact services.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Orthodontic Assistant
Kujak Orthodontics
06.2020 - 09.2021
- Disinfected and prepared dental operatory for patient procedures according to OSHA guidelines; sterilized instruments
- Used all necessary personal protective equipment to ensure the safety of patients and staff
- Recorded and reviewed patient medical histories
- Assisted orthodontist during orthodontic procedures by using four-handed dentistry, as well as independently carried out routine and advanced orthodontic procedures
- Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
- Cemented bands and intraoral appliances
- Prepared brackets for placement, attached wiring for braces, and delivered post-operative instructions as prescribed by Orthodontist
- Exposed dental x-rays following all safety precautions to protect patients as well as staff
- Took impressions for retainers and appliances
- Experiences in scheduling patient appointments
- Used intraoral scanners and took intraoral photos for the fabrication of orthodontic aligners and expanders
- Skilled in Invisalign attachment bonding
- Excellent knowledge of rapid palatal expanders, elastic wear, forsus, herbst, ect.
- Taught patients strategies for boosting oral hygiene, controlling plaque and protecting tooth enamel from long-term damage.
- Ensured the ordering, organizing, and distributing of Orthodontic start toothbrush bags
Education
Associate of Science - Dental Assisting
Western Technical College La Crosse
La Crosse, WI04.2020
Associate of Science - General Studies
Madison Area Technical College
Madison, WI05.2018
Skills
- Skills Summary:
- Ability to interact cooperatively and effectively
- Ability to be punctual and organized
- Ability to work calmly and efficiently in fast paced environments
- Ability to complete clerical tasks, answer phones, and to schedule appointments
- Experience with many different types of charting software
- Program Oversight
- Inventory Management
- New Hire Training
- Experience with payment collection
- Excellent customer service skills
- Providing Information and Resources
Timeline
Patient Coordinator
Dental Health Associates of Madison
09.2021 - Current
Orthodontic Assistant
Kujak Orthodontics
06.2020 - 09.2021
Associate of Science - Dental Assisting
Western Technical College La Crosse
Associate of Science - General Studies
Madison Area Technical College
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